Common error messages

Error message

Why does this occur?

Optimization

The report suite is experiencing unusually heavy reporting. Please try again later.

Your organization is trying to run too many concurrent requests against a specific report suite. Contributors to this error are API requests, scheduled projects, and concurrent users making reporting requests.

Spread your requests and schedules for the report suite more evenly throughout the day.

Administrators can use the Reporting Activity Manager to identify and cancel requests that are consuming reporting capacity.

The report suite is currently exceeding its reporting capacity. Please simplify the request or try again later.

Your organization is trying to run too many concurrent requests against a specific report suite. Contributors to this error are API requests, scheduled projects, scheduled reports, scheduled alerts, and concurrent users making reporting requests.

Spread your requests and schedules for the report suite more evenly throughout the day.

A system error has occurred. Please log a Customer Care request under Help > Submit Support Ticket and include your error code.

Adobe is experiencing an issue that needs to be resolved.

Submit the error code to Customer Care.

An unexpected error has occurred; try refreshing your project again. If the problem persists, please submit this error ID to Adobe Customer Care for further diagnosis.

Adobe is experiencing an issue that needs to be resolved.

Try refreshing your project and if the problem persists, submit the error code to Customer Care.

Error 500: Failed to load page

Issues with your local network, such as company firewall settings, are a contributing factor to this error. Additionally, Adobe may be experiencing an issue that needs to be resolved.

Try logging in again after several minutes. If the issue persists, submit the EIM instance ID code to Customer Care.

One of the segments or the search in this visualization contains a text search that returned too many results.

Your segment criteria or report filter is too broad.

Narrow your search text criteria and try the request again.

This dimension does not currently support non-default attribution models.

Non-default attribution is not supported for the dimension that you are using.

Replace the dimension in your table with one that is compatible with Attribution.

Your request failed as a result of too many columns or pre-configured rows.

Your table has too many freeform cells (row * columns).

Remove columns or rows in your table, or consider splitting the table into separate requests.