Troubleshoot Activity Map data collection
If you don’t see data for Activity Map dimensions, use this page to help determine why.
Confirm data collection using the debugger
First, make sure that AppMeasurement correctly collects Activity Map data.
- Download and install the Adobe Experience Cloud Debugger Chrome Extension.
- Navigate to your web page, then click on a link.
- When the subsequent page loads, open the debugger. Validate that you see Activity Map context data variables sandwiched between
activitymap.
and.activitymap
:
Possible reasons why Activity Map data is not present
Check each of the following to make sure Activity Map components are present:
-
AppMeasurement version: Activity Map is supported on v1.6 and above. Many edge case issues are resolved when you upgrade to the latest stable version of AppMeasurement.
-
Activity Map module: Check if the
AppMeasurement_Module_Activity_Map
module is present in yourAppMeasurement.js
file. If your implementation uses Adobe Experience Platform to collect data, make sure that Enable ClickMap is checked when configuring the Analytics extension under Link tracking. -
The
s_sq
cookie: Activity Map depends on thes_sq
cookie for data collection.- Make sure that the
cookieDomainPeriods
variable is correctly set, especially for regional domains such as*.co.uk
or*.co.jp
. - Make sure that the
linkInternalFilters
variable is set to desired values. If a clicked link does not match internal filters, Activity Map considers it an exit link and does not collect data.
- Make sure that the
-
Activity Map overlay running: AppMeasurement does not track click data for your web page when the Activity Map overlay is enabled.
Shows the browser parameters that are not compatible with the use of Activity Map. Adobe recommends disabling these settings.
Chrome
Firefox
Safari
Internet Explorer
Validation
Interact calls using Developer Console Network Tab:
- Load the Development Launch script on the site.
- On Click of Elements, search for ‘/ee’ in the Network Tab
Adobe Experience Platform Debugger:
- Download and install the Adobe Experience Platform debugger.
- Go to Logs > Edge > Connect to Edge.
- The interact call is not firing in the Network tab: The click data collection in a collect call, filter with either
"/ee"
or"collect?"
. - There is no Payload Display for the collect call: The collect call is designed in such a way that the tracking does not affect navigation to other sites, so the document unload feature is applicable for the collect calls. This feature won’t impact your data collection but if you need to validate on page, add
target="_blank"
to the respective element. The link opens in a new tab.