Common questions

Last update: Mon Jul 21 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

AVAILABILITY

Adobe Real-Time Customer Data Platform (CDP) Collaboration is available to United States, Canada, Australia, and New Zealand customers at this time, with global availability coming soon. Contact your Adobe representative for more information. Learn how to get started.

This document provides answers to the most frequently asked questions about Adobe Real-Time CDP Collaboration. Whether you’re just getting started or need clarification on specific features, you can find the information you need here.

Missing permissions and cannot access the product

I am seeing this screen when trying to access Real-Time CDP Collaboration. How can I get the necessary permissions to use the product?

Permissions unavailable screen when accessing Real-Time CDP Collaboration

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If you are an end user, you need to contact your organization’s system or product administrator.

If you are a system or product administrator, read the permissions guide to understand how to grant yourself and your colleagues the correct permissions to use Collaboration. To learn more, read theaccess control overview.

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