CX Enterprise Coworker overview overview
Coworker is an AI-powered teammate that reimagines the nature of work for organizations, teams, and individuals. Coworker elegantly automates customer experience and marketing workflows so organizations can focus on realizing their business goals and transforming outcomes, not coordinating tasks. As an agentic engine, Coworker takes a new innovative approach to automating business process. It elevates AI model performance and accuracy by bringing together data, intelligence, collaboration and agentic skills execution with enterprise context, governance, and human oversight built in.
Coworker is delivered through three experiences:
- Coworker Chats: Use natural language for complex requests, insights, content generation, and actions across Adobe applications.
- Coworker Campaigns: Designed to take agile marketing teams from a campaign goal toward coordinated campaign execution.
- Coworker Projects (coming soon): Designed for longer-running, cross-functional enterprise workflows where teams define processes, approvals, and Coworker’s level of autonomy.
Essentials for Coworker Chats
Whether you’re just getting started or looking to deepen your expertise, these playlists provide a guided introduction to using the Chats feature in Coworker. Learn how to navigate key features, craft effective prompts, and see practical examples of how Coworker helps teams work more efficiently across Adobe Experience Cloud products.
Get started with CX Enterprise Coworker Chat
Learn the value of CX Enterprise Coworker Chat and start executing use cases.
Customize CX Enterprise Coworker Chat
Learn how Coworker can be customized with reusable skills, enterprise integrations, plugins, and memory to deliver context-aware, personalized, and business-specific AI experiences that fits how your team works.
Experience League LIVE: Coworker Unlocked series
Join the CX Enterprise Coworker Unlocked series to see how organizations are using AI-powered assistance to streamline customer experience work. Each session explores practical use cases, live demonstrations, and expert guidance that help teams accelerate workflows, uncover insights, and automate tasks across Adobe Experience Cloud applications. Browse previous episodes or register for upcoming events to learn new ways to increase productivity and drive customer experience outcomes.
Transforming CX Workflows with Adobe CX Enterprise Coworker
Explore real-world use cases that demonstrate how organizations can put Coworker to work to uncover insights, create audiences, optimize journeys, and deliver customer experiences faster and more efficiently.
Audience and Journey B2C capabilities in Coworker
See how Coworker can execute end-to-end workflows for customer experience orchestration, increasing productivity and simplifying otherwise technical or complex tasks.
Coworker Campaigns
Coworker Campaigns is a templatized feature for small agile teams to stand up and execute campaigns.
Projects (coming soon)
Coworker Projects is a unified workspace for automating end-to-end customer experience orchestration workflows, helping teams coordinate tasks, approvals, and execution to drive outcomes from strategy through delivery.