Documentation updates documentation-updates
Use this page to find new and substantially updated content in the CX Enterprise Coworker documentation. Updates are listed by month, with the most recent first. For product changes to Coworker for teams, see the Coworker for teams release notes.
October 2026 oct-2026
October 29, 2026
- Updated: Get started with Coworker Chat. The availability table now shows that the in-product experience is available in Customer Journey Analytics.
October 28, 2026
October 26, 2026
- Updated: Get started with Coworker Chat. The article is reorganized and rewritten to match the current interface. It now describes the account menu and the navigation rail, including Artifacts and Experience Context. It also explains how to choose an organization and sandbox, and how to use the input toolbar, transcript views, and response activity summary. Outdated screenshots are removed.
October 23, 2026
October 20, 2026
October 16, 2026
- New: Create, simulate, and analyze cross-channel journeys
- New: Journey analysis overview
- New: Audience and segment analysis overview
- New: Business performance overview
- New: Content performance overview
- New: Marketing measurement and attribution overview
- New: Intelligent implementation and administration overview
October 14, 2026
October 8, 2026
October 7, 2026
recommendation-more-help
coworker-help