Customer Journey Analytics - documentation updates

The following updates were made to the CJA documentation since its inception.


Feature Description
June 2023
Calculated metrics updates The following updates were made to calculated metrics documentation in order to align it with current CJA functionality:
  • Updated the list of default calculated metrics available in CJA
  • Updated screen shots and procedures in various calculated metrics articles
May 2023
Deep Linking (Mobile App) documentation Allows users to send links to scorecards that will lead them directly to the scorecard project in the app. This makes it even easier to share projects and boost engagement from a less technical audience. Learn more
Doc on “Select data view from cell” in Report Builder This feature allows users to select the data view for a data block from a cell. This is helpful if you create a workbook and you have multiple data views that have similar data construction and you want to be able to reuse a workbook multiple times, with different data views. Learn more
Documentation for updated Home screen for the Analytics dashboards app (Mobile App) The new updated Home screen allows you to view all of your scorecards in one consolidated scorecard list. If you have access to more than one organization under one login, all scorecards from your organizations will be available in a single list. Learn more
Optimization update Updated article on Optimizing CJA performance
Analysis Workspace overview Updated Analysis Workspace overview to include more general overview information and links to relevant content.
Create projects Created a new article that explains in detail how to Create projects in Analysis Workspace.
Sort components in the left rail Added information about sorting the list of components in the left rail.See the “Search, filter, and sort the component list” section in Components overview.
Delete rows containing dynamic dimensions from a Freeform table Added information about how to quickly delete specific rows that contain dynamic dimensions using the x icon. See the “Quickly exclude specific rows from a table” section in Filter and sort tables.
Button to add a visualization within a panel Added information about a new button at the bottom of each panel in Analysis Workspace that allows you to quickly add a visualization. See the “Add visualizations to a panel” section in Visualizations overview.
Intelligent captions documentation Enrich storytelling for users with natural-language summaries of a Line visualization.
April 2023
Video about using filters as dimensions Updated the video about using filters as dimension.

This video is linked from the Create filters page.

Following is a direct link to the video: Use filters as dimensions in Analysis Workspace.

Filter documentation Added article about using the Filter builder.

Streamlined documentation in Create filters and Filters overview.

Update to Experimentation panel documentation Added a section on interpreting non-randomized dimensions.
Project filters (Ad hoc and quick filters) Streamlined docmentation about project filters and removed duplicated information. The steps for creating ad hoc filters are now combined with the steps for creating quick filters.
March 2023
Integrate Decision Management data Added content explaining how to integrate Adobe Journey Optimizer Decision Management data in CJA.
Create data stories in mobile scorecards A data story is a collection of supporting data points, business context, and related metrics built around a central theme or metric.
Updated feature support Updated Customer Journey Analytics feature support with a table of features available in CJA but not available or supported in AA.
Default calculated metrics Added content explaining the default calculated metrics provided by Adobe.
Data Dictionary

Added new documentation for the Data Dictionary, including an Overview, Viewing, Editing, and Monitoring the Data Dictionary.

Information in Adding component descriptions was updated to account for Data Dictionary functionality.

Link sharing for projects (no login required)

Updated existing documentation to explain how to share a read-only link of a project with people who do not have access to Analysis Workspace.

Updated user documentation includes Share projects and Create shareable links.

Options for administrators were added to Preferences.

February 2023
Compare CJA to BI solutions New document on a comparison of Customer Journey Analytics to typical BI solutions.
Update to Audiences documentation New section on latency considerations.
Update to Audiences documentation After you have created an audience, Adobe creates an Experience Platform streaming segment for each new CJA Audience.
Workspace calendars and date ranges Updated content to describe relative date ranges, formula calculation updates, and calendar UI changes. See About relative panel date ranges.
Mobile scorecards New documentation section to describe how to show and hide comparison date ranges. See Show comparison date ranges in CJA.
January 2023
Filter and sort tables Updated content (including adding procedures and explaining available options) in the Filter and sort tables article. Renamed this article from “Pagination, filtering and sorting tables.”
Data ingestion quick start guides New documentation section on how to ingest and use data in CJA.
Workspace Folders Dedicated pages for Folders management.
Workspace User preferences Many additional user preferences are now available in Preferences.
Auto-save for Workspace projects Updated content to include auto-save functionality in Save projects.
Landing page New landing page updates landing page.
Schedule Workbooks Dedicated page to describe how to Schedule Workbooks in Report Builder.
Object array support for profile and lookup datasets Updated Use arrays of objects and Ingest AEP audiences to reflect object array support for profile and lookup datasets.


Date Update description
December 2022
December 16, 2022 New topic on measuring and managing your CJA data usage.
October 2022
October 2022 New topic on password protection of scheduled projects. This feature is in support of HIPAA readiness.
October 2022 New topic on Customer Managed Keys. This feature is in support of HIPAA readiness.
October 2022 New topic on CJA Audit Log.
October 2022 New topic on Key metric summary visualization.
October 2022 New section on date and date-time functionality in data views
October 2022 Mobile app: New topic on custom detail views.
October 2022 Updates to the Customer Journey Analytics feature support topic.
September 2022
September 2022 New use case on Migrating Google Analytics data to CJA.
September 2022 New topic on Combo charts in Workspace.
September 2022 New topic on Experimentation panel in Workspace.
August 2022
August 2022 Adobe Experience Platform article on Cross-region support for Analytics Source Connector.
August 2022 Significantly updated article on CJA access control.
August 2022 New article on CJA support for Data Governance labels and policies.
August 2022 New article on Comparing terminology for Analytics data passed through the Analytics Source Connector.
August 2022 New documentation on Audience publishing to Real-time Customer Profile.
July 2022
July 2022 Media Playback Time Spent panel documentation.
July 2022 Media Concurrent Viewer panel documentation.
July 2022 First Session reporting documentation.
June 2022
June 2022 New article on AAID, ECID, AACUSTOMID and the Analytics Source Connector
June 2022 New article on Adobe Analytics processing rules, VISTA and classifications vs. Data Prep for the Analytics Source Connector.
June 2022 New article on virtual reporting environments and sandbox environments.
June 2022 New article on comparing data processing across Adobe Analytics and CJA reporting features.
June 2022 New article on combining report suites with different schemas.
June 2022 New article on sharing annotations in Mobile scorecards.
June 2022 New article on Analytics Labs in CJA.
June 2022 New section on support for numeric fields as lookup keys and lookup values.
June 2022 Updates to the Flow visualization workflow.
May 2022
May 2022 Significantly updated article on creating connections in CJA.
May 2022 New article on how to manage data blocks in CJA Report Builder.
May 2022 New article on ingesting Adobe Experience Platform audiences into CJA.
April 2022
April 2022 Documentation on dimension substrings.
April 2022 New CJA User Guide for Adobe Analytics users.
March 2022
March 2022 New CJA Annotations API documentation.
March 2022 New documentation on Annotations in Workspace.
March 2022 Significantly updated content on estimating connection size.
February 2022
February 2022 A new guide aimed at Administrators who are moving from Adobe Analytics to CJA: Adobe Analytics to Customer Journey Analytics evolution
January 2022
January 2022 New use case for Using binding dimensions and metrics in CJA
January 2022 Added new feature documentation on binding dimensions and metrics and on new First Known and Last Known allocation settings
January 2022 New article on comparing your Adobe Analytics data to Analytics data in CJA


Date Update description
November 2021
November 2021 Updated documentation for Records skipped on the Connections Details page.
October 2021
October 2021 Documentation for Report Builder in CJA.
October 2021 Customer Journey Analytics Audit Log API documentation
October 2021 Documented Visualizations for Analytics dashboards
October 2021 Doc for rolling window for Connection data retention.
September 2021
September 2021 Metric deduplication doc
September 2021 Daylight Savings Time support in reporting
September 2021 Customer calendars documentation
September 2021 Boolean fields documentation
September 2021 Broke out the component settings in data views into individual files:
September 2021 New section on the implications of merging report suites in CJA.
August 2021
August 2021 New section on the enhanced Connections experience in CJA.
August 2021 New section on case sensitivity in Data View dimensions.
June 2021
June 2021 New documentation on previous project versions in Workspace.
April 2021
April 2021 New topic on persistence.
April 2021 New documentation on support for scheduled projects in Workspace.
April 2021 New topics on the enhanced Data Views experience.
April 2021 New topics on ingesting Google Analytics data and analyzing that data.
April 2021 Added topic on scheduled reports in Workspace.
April 2021 New topic on high-cardinality dimensions in CJA.
March 2021
March 2021 Added topic on support for Analytics dashboards (mobile app).
March 2021 New topic on user preferences in Workspace.
February 2021
February 2021 New topic on using Marketing Channel dimensions in Adobe Experience Platform.
February 2021 Published the new CJA API documentation.
January 2021
January 2021 New topic on adding standard lookups to your dataset.


Date Update description
November 13, 2020 New topics on Cross-Channel Analytics, which allows you to rekey a dataset’s person ID, and enables a seamless combination of multiple datasets.
November 13, 2020 A new use case on importing call center and web data was added.
November 10, 2020 Added a section on the implications of deleting data components to the FAQ.
November 2, 2020 Updates to the Customer Journey Analytics feature support page.
November 2020 Added content on removing backfill limitations for connections.
October 7, 2020 Added a topic on combined event datasets.
September 15, 2020 Added a topic on data ingestion.
September 2, 2020 Updated section on user permissions.
August 7, 2020 New topic on B2B use case - lookup dataset added.
July 2020 Added information on Identity Map option for Person ID.
July 2020 New topic on object arrays or ‘data hierarchies’ added.
April 14, 2020 Updates to the latest UI in the Create Connections topic.
February 27, 2020 Updates to the Customer Journey Analytics feature support
December 2019 First draft of CJA documentation

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