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Address search at checkout

Last update: Mon Jun 03 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

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Adobe Commerce feature {width="20"} Exclusive feature only in Adobe Commerce (Learn more)

Your customers could have many saved addresses and information in their address book, especially regular, returning customers or companies entering multiple orders and shipment locations. Displaying many addresses can slow checkout loading and processes considerably, and result in a negative shopping experience. To help increase the responsiveness of checkout, activating and configuring address search for your site is recommended.

NOTE
Address search is not enabled by default. You can configure this feature to include the functionality on your site.

When this feature is enabled and the customer’s number of saved addresses meets or exceeds the configured limit, the Shipping and Review & Payments steps display only one address (the default). The customer can change the selected address by clicking Change Address and then searching for the correct address by city, state, street, or zip. This feature also supports address selection for gift registry checkout.

Checkout with saved shipping addresses displayed {width="700" modal="regular"}

If the customer does not have a default shipping address, the Shipping page displays No address selected. In this case, the customer must click Change Address to select a saved address or click New Address to add and select an address before proceeding with the checkout. If the customer does not have a default billing address, the Review & Payments page displays the address selected for shipping along with the Change Address option.

Checkout with no address selected message {width="600" modal="regular"}

Locked address search for quotes

Adobe Commerce B2B (Available with Adobe Commerce B2B only)

Enabling address search also affects the checkout for orders that are created from quotes where customer’s number of saved addresses meets or exceeds the configured limit. When the quote is complete and the customer proceeds to the checkout, only the selected shipping address is displayed. The page also displays a message that the shipping address is locked and can only be changed in the quote.

Shipping address locked for a quote {width="600" modal="regular"}

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Sales and choose Checkout.

  3. Expand Expansion selector the Checkout Options section.

    Configuration - Checkout Options {width="700" modal="regular"}

    For a detailed description of each of these configuration settings, see Checkout Options in the Configuration Reference Guide.

  4. Set Enable Address Search to Yes.

  5. To specify the threshold for including the address search feature, set the Number of Customer Addresses Limit option.

    If necessary, clear the Use system value checkbox to make this change.

    When the customer’s number of saved addresses meets or exceeds this limit, the page displays either the default address (if the customer has one) or No address selected with the Change Address option. The default limit is 10.

  6. Click Save Config.

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