Step 3. Complete the details for each sales email message

  1. If necessary, expand Expansion selector the Order section.

    Sales configuration - sales emails order

  2. Verify that Enabled is set to Yes (default).

  3. Set New Order Confirmation Email to the store contact that appears as the sender of the message.

  4. Set New Order Confirmation Template to the template that is used for the email that is sent to registered customers.

  5. Set New Order Confirmation Template for Guest to the template that is used for the email that is sent to guests who do not have an account with your store.

  6. For Send Order Email Copy To, enter the email address of anyone who is to receive a copy of the new order email.

    If sending a copy to multiple recipients, separate each address with a comma.

  7. Set Send Order Email Copy Method to one of the following:

    • Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
    • Separate Email - Sends the copy as a separate email.
  8. Expand Expansion selector the Order Comments section and repeat these steps.

    Sales configuration - Sales emails order comments

  9. Complete the configuration for the remaining sales email types:

    • Invoice / Invoice Comments
    • Shipment / Shipment Comments
    • Credit Memo / Credit Memo Comments
  10. When complete, click Save Config.

    When prompted, click the Cache Management link in the message at the top of the workspace and clear all invalid caches.

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