Email templates
Email templates define the layout, content, and formatting of automated messages sent from your store. They are called transactional emails because each one is associated with a specific type of transaction, or event.
Commerce includes a set of responsive email templates that are triggered by various events that take place during the operation of your store. Each template is optimized for any screen size, and can be viewed from the desktop, as well as on tablets and mobile devices. There are various prepared email templates related to customer activities, sales, product alerts, admin actions, and system messages that you can customize to reflect your brand.
Commerce emails can be rendered by HTML and plain text email clients. There might be some variation between clients in the way email are rendered.
Prepare your email logo
Logos can be saved as any of the following file types. Logos with transparent backgrounds can be saved as either .GIF or .PNG files.
- JPG/JPEG
- GIF
- PNG
There are dimensions specified in the header template. However, to ensure that your logo renders well on high-resolution devices, the uploaded image should be three times this size. Typically, original logo artwork is created as a vector image, so it can be scaled up without losing resolution. The image can then be saved in one of the supported bitmap image formats.
To take advantage of the limited vertical space in the header, make sure to crop the image to eliminate any wasted space at the top or bottom. When editing the image, be careful to preserve the aspect ratio of the logo, so the height and width resize proportionally.
As a rule, you can make an image smaller than the original, but not larger without losing resolution. Taking a small image and scaling it up in a photo editor lowers the resolution of the image. For example, if the display dimensions of the logo are 168 pixels wide by 48 pixels high in the header template, the uploaded image should be 504 pixels wide by 144 pixels high.
Configure email templates
The configuration determines the logo that appears in the default header template, and any custom header and footer templates that you want to use for transactional email messages sent from your stores.
For a detailed list of the configuration settings, see Transactional Emails in the Content and Design Guide.
Step 1. Upload Your Logo
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On the Admin sidebar, go to Content > Design > Configuration.
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Find the store view that you want to configure and click Edit in the Action column.
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Under Other Settings, expand
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To upload your prepared Logo Image, click Upload and select the file from your system.
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For Logo Image Alt, enter alternate text to identify the image.
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Enter the Logo Width and Logo Height in pixels.
Enter each value as a number, without the
pxabbreviation. These values refer to the display dimensions of the logo in the header, and not to the actual size of the image.
Step 2. Choose the header and footer templates
If you have custom header and footer templates for your store, or for different stores, you can specify which templates are used for each, according to the scope of the configuration. Otherwise, the default templates are used. To learn more, see Customizing Email Templates.
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Choose the Header Template to be used for all transactional email messages.
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Choose the Footer Template to be used for all transactional email messages.
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When complete, click Save Config.
Email template list
The list of email templates is organized alphabetically by module.
Amazon_Payment
Hard-declined AuthorizationSoft-declined AuthorizationMagento_Checkout
Payment FailedMagento_Company
Assign Company AdminSection: Customer-Related Emails
Field: Default ‘Assign Company Admin’ Email
Assign Company to CustomerSection: Customer-Related Emails
Field: Default ‘Assign Company to Customer’ Email
Company Admin Changed to MemberSection: Customer-Related Emails
Field: Default ‘Company Admin Changed To Member’ Email
Company Admin Set InactiveSection: Customer-Related Emails
Field: Default ‘Customer Status Inactive’ Email
Company InviteCompany Registration RequestSection: Email Options - Company Registration
Field: Default Company Registration Email
Company Status Active1Section: Company Status Change
Field: Default 'Company Status Change To Active 1" Email
Company Status Active2Section: Company Status Change
Field: Default 'Company Status Change To Active 2" Email
Company Status BlockedSection: Company Status Change
Field: Default 'Company Status Change To Blocked" Email
Company Status Pending ApprovalSection: Company Status Change
Field: Default 'Company Status Change To Pending Approval" Email
Company Status RejectedSection: Company Status Change
Field: Default 'Company Status Change To Rejected" Email
Customer Status ActiveSection: Customer-Related Emails
Field: Default ‘Customer Status Active’ Email
Customer Status InactiveSection: Customer-Related Emails
Field: Default ‘Company Admin Inactive’ Email
Sales Representative Assigned to CompanySection: Customer-Related Emails
Field: Default ‘Sales Rep Assigned’ Email
Magento_CompanyCredit
Credit Limit AllocatedCredit Limit UpdatedCredit ReimbursedOrder Refunded to Company CreditOrder Reverted to Company CreditMagento_Contact
Contact FormMagento_Customer
Change EmailSection: Account Information Options
Field: Change Email Template
Section: Account Information Options
Field: Change Email and Password Template
Forgot PasswordNew AccountSection: Create New Account Options
Field: Default Welcome Email
New Account (Magento/luma)Section: Create New Account Options
Field: Default Welcome Email
New Account Confirmation KeySection: Create New Account Options
Field: Confirmation Link Email
New Account ConfirmedNew Account Without PasswordSection: Create New Account Options
Field: Default Welcome Email Without Password
Remind PasswordReset PasswordMagento_CustomerBalance
Store Credit UpdateSection: Store Credit Options
Field: Store Credit Update Email Template
Magento_Directory
Currency Update WarningsMagento_Email
FooterFooter (Magento/luma)HeaderMagento_GiftCard
Gift Card(s) PurchaseSection: Gift Card Email Settings
Field: Gift Card Notification Email Template
Magento_GiftCardAccount
Gift Card Code/BalanceSection: Email Sent from Gift Card Account Management
Field: Gift Card Template
Magento_GiftRegistry
New RegistryRegistry SharingRegistry UpdateMagento_InventoryInStorePickupSales
Order is Ready for PickupSection: Order Ready For Pickup in Store
Field: Order Ready For Pickup Email Template
Order is Ready for Pickup For GuestSection: Order Ready For Pickup in Store
Field: Order Ready For Pickup Email Template for Guest
Magento_Invitation
Customer InvitationMagento_NegotiableQuote
Declined QuoteExpiration Date ResetExpiration WarningExpiration Warning1New QuoteUpdated QuoteMagento_Newsletter
Subscription ConfirmationSubscription SuccessUnsubscription SuccessMagento_ProductAlert
Cron Error WarningPrice AlertStock AlertMagento_PurchaseOrder
Approved Purchase OrderApproved, requires paymentSection: Purchase Order Approval
Field: Approved, requires payment details (to Buyer)
Comment added to Purchase OrderCreated and Auto-approved Purchase OrderSection: Purchase Order Approval
Field: Created and Automatically approved Purchase Order (to Buyer)
Created and automatically approved, requires payment detailsSection: Purchase Order Approval
Field: Created and automatically approved, requires payment details (to Buyer)
Created and requires Approval Purchase OrderSection: Purchase Order Approval
Field: Created and requires Approval Purchase Order (to Buyer)
Error creating Order from Purchase OrderSection: Purchase Order Approval
Field: Error creating Order from Purchase Order (to Buyer)
Purchase Order requires ApprovalSection: Purchase Order Approval
Field: Purchase Order requires Approval (to Approver)
Rejected Purchase OrderMagento_Reminder
Promotion Notification/ReminderMagento_Reward
Balance UpdatePoints Expiry WarningSection: Email Notification Settings
Field: Reward Points Expiry Warning Email
Magento_Rma
New RMANew RMA for GuestRMA Admin CommentsRMA Admin Comments for GuestRMA AuthorizationRMA Authorization for GuestSection: RMA Authorization
Field: RMA Authorization Email Template for Guest
RMA Customer CommentsMagento_Sales
Credit Memo UpdateCredit Memo Update (Magento/luma)Credit Memo Update for GuestSection: Credit Memo Comments
Field: Credit Memo Comment Email Template for Guest
Credit Memo Update for Guest (Magento/luma)Section: Credit Memo Comments
Field: Credit Memo Comment Email Template for Guest
Invoice UpdateInvoice Update (Magento/luma)Invoice Update for GuestInvoice Update for Guest (Magento/luma)New Credit MemoNew Credit Memo (Magento/luma)Section: Credit Memo
Field: Credit Memo Email Template
New Credit Memo for GuestNew Credit Memo for Guest (Magento/luma)New InvoiceNew Invoice (Magento/luma)New Invoice for GuestNew Invoice for Guest (Magento/luma)New OrderNew Order (Magento/luma)New Order for GuestNew Order for Guest (Magento/luma)New ShipmentNew Shipment (Magento/luma)New Shipment for GuestNew Shipment for Guest (Magento/luma)Order UpdateOrder Update (Magento/luma)Order Update for GuestOrder Update for Guest (Magento/luma)Shipment UpdateShipment Update (Magento/luma)Shipment Update for GuestSection: Shipment Comments
Field: Shipment Comment Email Template for Guest
Shipment Update for Guest (Magento/luma)Section: Shipment Comments
Field: Shipment Comment Email Template for Guest
Magento_ScheduledImportExport
Export FailedSection: Scheduled Import/Export File History Cleaning
Field: Export Failed Template
File History Clean FailedSection: Scheduled Import/Export File History Cleaning
Field: Error Email Template
Import FailedSection: Scheduled Import/Export File History Cleaning
Field: Import Failed Template
Magento_SendFriend
Send Product Link to FriendMagento_Sitemap
Sitemap Generation SettingsMagento_TwoFactorAuth
2FA Configuration Required by User2FA Configuration Required for the ApplicationMagento_User
Forgot Admin PasswordUser NotificationNew User NotificationMagento_Wishlist
Magento Wish List Sharing