Shipments
The Shipments grid lists the shipment record of all invoices that have been prepared for shipping. A shipment record can be generated when an order is invoiced or later.
Adobe Commerce and Magento Open Source support partial and complete order shipment, with additional options available from Inventory Management and third-party extensions.
Column descriptions
Select All / Deselect AllAdditional columns:
Create a shipment
The following instructions walk you through the process to create a shipment in Adobe Commerce or Magento Open Source. If you have Inventory Management enabled, you may want to review Create Multi-Source Shipments and select a source (or location) and a quantity to send per line item.
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On the Admin sidebar, go to Sales > Orders.
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Find the order in the grid and open it.
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If the order is paid, invoiced, and ready to ship, click Ship.
The sections at the top of the shipment contain name, address, and payment information from the sales order.
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Complete each section of the shipment form using the instructions in the following sections.
Items to Ship
For each line item in the order, modify the Qty to Ship as needed.
Shipping Information
Method 1: Using the order page
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On the Admin sidebar, go to Sales > Orders.
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In the Action column for the selected order, click View.
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Click Ship.
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Scroll down to the Payment & Shipping Method block and click Add Tracking Number.
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Set Carrier:
Custom ValueDHLFederal ExpressUnited Parcel ServiceUnited States Postal Service
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To track the shipment, enter the Title and Number .
Method 2: Using the shipment page
This method is only allowed if the order shipment has already been created from the order page.
You can modify shipping and tracking information as needed using the direct shipment page:
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On the Admin sidebar, go to Sales > Shipments.
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Find and open the shipment in edit mode.
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Scroll down to the Payment & Shipping Method block.
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Select the Carrier.
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Enter a Title for the package.
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Enter the tracking Number.
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Click Add.
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To send an email with tracking information to customer, click Send Tracking Information, and confirm the action.
To track the location of any shipment, open the required shipment in edit mode and click Track this shipment.
Buttons
Shipping comments
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Enter Comments for the shipment, if needed.
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When the shipment is ready, click Submit Shipment.
Set up comments for shipments
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On the Admin sidebar, go to Stores > Settings > Configuration.
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Under Sales, select Sales Email.
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Expand the Shipment Comments section and modify the settings as needed:
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The Enabled option is set to
Yesby default, which means that the email is sent to a customer when a shipping comment is entered. -
For Shipment Comment Email Sender, select the person from whom the shipment comment email is sent. The default offers five email addresses.
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For Shipment Comment Email Template, select the template based on your requirement or select the default option.
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For Shipment Comment Email Template for Guests, choose the template used for customers who do not have an account in your store.
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For Shipment Comment Email Copy To, enter the email addresses to send a shipment comment email copy. Separate multiple email addresses with a comma.
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For Shipment Comment Email Copy Method, select
bcc(blind carbon copy) orseparate email copymethod based on your preference.
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Click Save Config.
Cancel a shipment
Before a shipment is dispatched to a carrier, it can be canceled by opening the order and navigating to the shipment, provided the carrier supports cancellations. Some carriers restrict or limit cancellations after a booking. For example, UPS allows cancellations, but requires that you wait 24 hours after the shipment is booked. If a shipment is canceled, the cancellation cannot be reversed. The only recourse is to recreate the order.
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On the Admin sidebar, go to Sales > Orders.
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Find the order in the grid.
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In the Action column, choose View.
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In the left panel, choose Shipments.
If the shipment can be canceled, Cancel Shipment appears as an option in the top button bar.
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Click Cancel Shipment.
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When prompted to confirm, click OK.
The status of the shipment changes to Canceled. If the carrier does not support cancellations, an error message appears and explains why the shipment could not be canceled.
Shipment field descriptions
Shipping Information
