Storefront order management
Customers have access to all of their orders from their account. Orders can be viewed, filtered, tracked, and resubmitted as new orders. Depending on the status of the order, customers can print their orders, invoices, shipments, and refund records.
Filter orders
Your initial My Orders results also contain matching orders from subordinate users from all websites within the commerce instance. A customer that is associated with a company account can filter the orders list to quickly find records within the results. To show the filter options, the customer clicks Filter, and clicks Close to hide the filters.
View an order
A customer finds the order in the list and clicks View Order. From the open order, they can do any of the following:
View recently ordered products
The Recent Orders block is displayed in the sidebar and on the My Account page for customers who are logged in after placing an order. It displays five products from the last purchase.
The customer can readd products to the cart by selecting the products and clicking Add to Cart. They can also view the last order by clicking View all, which redirects to the My Account page and the Recent Orders block.
Print order
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The customer clicks Print Order.
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Follows the instructions in the Print dialog to complete the printing.
Print invoices
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On the Invoices tab, the customer clicks one of the following:
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Print All Invoices
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Print Invoice
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Uses the Print dialog to complete the printing.
Print shipments
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On the Order Shipments tab, the customer clicks one of the following:
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Print All Shipments
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Print Shipment
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Uses the Print dialog to complete the printing.
Track a shipment
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On the Order Shipments tab, click Track this Shipment.
Any tracking information that is available appears in a popup window.
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When ready, the customer clicks Close Window.
Print refunds
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On the Refunds tab, the customer clicks one of the following:
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Print All Refunds
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Print Refund
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Uses the Print dialog to complete the printing.
Reorders are available to customers when the Allow Reorder configuration option is enabled.
A customer can initiate the reorder functionality for a specific order from two pages:
- My Orders page
- Order View page
Reorders
The Reorder link is displayed in the list with orders near the View link.
Case 1. All products from the order are available for reorder
The customer is redirected to the shopping cart, and all products are added to the cart.
Case 2. Some/all products from the order are not available for reorder
Not Visible Individually products.The Reorder link does not appear on the My Orders and View Order pages.
Cancel Orders
Cancel is available to customers when the Allow Cancel configuration option is enabled.
A customer can initiate the cancel functionality for a specific order from three pages:
- My Orders page
- Order View page
- My Account page
The Cancel Order link is displayed near the Reorder link. If the order cannot be can canceled the link is not displayed.
To perform the cancel, the customer:
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Clicks Cancel Order
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Provides a cancellation reason
You can customize the cancellation reasons on the Allow Cancel page.
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Clicks Confirm
After the cancellation, the orders that were in Pending status, change to Canceled status, the orders that were in Processing status, change to Closed status and a refund will be processed.
When the cancellation is finished, an email is sent to the customer.
The cancellation information is added to the customer’s order history. It appears inside the notes of the order and in the comments history tab.
If for some reason the order changed to a status that cannot be canceled and the customer did not refresh the page, the link to cancel the order still appears. However, when they try to cancel, an error message displays.
After refreshing the page, you can see the order was already complete, which is why the cancellation did not work.
