Configure shipping methods for returns

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Sales and choose Delivery Methods.

  3. Expand the section for the carrier that you want to use for return service, such as UPS.

    Enable RMA service for carrier

  4. Set Enabled for RMA to Yes.

  5. Click Save Config.

Change allowed RMAs at a product level

If you enable RMAs for your store and your catalog contains some products that should not be allowed for return, you can modify the setting at the product level,

  1. Open the product in edit mode.

  2. Scroll down and expand Expansion selector the Autosettings section.

  3. Clear the Use Config Setting checkbox, if needed.

  4. Toggle the Enable RMA setting to No.

    Disable RMA for a product

  5. Click Save.

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