Configure shipping methods for returns
-
On the Admin sidebar, go to Stores > Settings > Configuration.
-
In the left panel, expand Sales and choose Delivery Methods.
-
Expand the section for the carrier that you want to use for return service, such as UPS.
-
Set Enabled for RMA to
Yes
. -
Click Save Config.
Change allowed RMAs at a product level
If you enable RMAs for your store and your catalog contains some products that should not be allowed for return, you can modify the setting at the product level,
-
Open the product in edit mode.
-
Scroll down and expand
-
Clear the Use Config Setting checkbox, if needed.
-
Toggle the Enable RMA setting to
No
. -
Click Save.