Gift card accounts

On the Admin sidebar, go to Stores > Settings > Configuration.

In the left panel, expand Sales and choose Gift Cards.

Expand the Gift Card Email Settings section and do the following:

• Set Gift Card Notification Email Sender to the store identity that appears as the sender of gift card notifications.

• Set Gift Card Notification Email Template to the template that is used for the notification.

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Expand the Email Sent from Gift Card Account Management section and do the following:

• Set Gift Card Email Sender to the store identity to appear as the sender of the gift cards.

• Set Gift Card Template to the template you want to use for the gift card.

Expand the Gift Card General Settings section.

To allow the customer to redeem the value on the card for cash, set Redeemable to Yes.

For Lifetime (days), enter the number of days before the card expires.

If there is no expiration date, leave the field blank.

To give customers the option to enter a message to accompany the gift card, set Allow Gift Message to Yes and enter the number of characters available for the message for Gift Message Maximum Length.

Set Generate Gift Card Account when Orders Item is to one of the following:

• Ordered - The gift card account is created when the order is placed.
• Invoiced - The gift card account is created after payment is captured and the order is invoiced.

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Expand the Gift Card Account General Settings section and do the following:

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• To customize the code, complete the following according to your preference:

  • Code Length
  • Code Format
  • Code Prefix
  • Code Suffix
  • Dash Every X Characters

• To determine the number of codes to generate, enter the New Pool Size.

• To specify when you receive notification to restock the code pool, enter the Low Code Pool Threshold.

Before you generate the code pool, click Save Config.

Click Generate.

When complete, click Save Config.

To find the number of the gift card account for a current order, do the following:

• On the Admin sidebar, go to Sales > Operations > Orders.

• Find the order in the list and click View in the Action column.

• Scroll down to the Items Ordered section.

The number is in the Product column, under Gift Card Accounts.

On the Admin sidebar, go to Marketing > Promotions > Gift Card Accounts.

Find the gift card account in the grid and open it in edit mode.

The gift card code appears at the top of the Information section.

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On the Admin sidebar, go to Marketing > Promotions > Gift Card Accounts.

At the upper-right corner, click Add Gift Card Account.

In the Information section, set Active to Yes and do the following:

• To make the card balance redeemable at checkout or transferred to the customer’s store credit, set Redeemable to Yes.

• Choose the Website where the gift card account can be used.

• Enter the initial Balance on the gift card.

• (Optional) To set an Expiration Date for the gift card, select the date from the calendar .

  If left blank, the gift card account does not expire.

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In the left panel, choose Send Gift Card and do the following:

• Enter the Recipient Email address.

• Enter the Recipient Name.

• Set Send Email from the Following Store View to the store view that appears as the sender of the gift card notification.

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Do one of the following to save the new account:

• If you are not ready to send the gift card, click Save.

• To save the changes and send the gift card by email to the recipient, click Save & Send Email.

Go to Marketing > Promotions > Gift Card Accounts.

Open the gift card in edit mode.

The History of the gift card is displayed.

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On the Admin sidebar, go to Marketing > Promotions > Gift Card Accounts.

Select the gift card account to be deleted and open it in edit mode.

In the menu bar, click Delete.

To confirm the action, click OK.