Predefined status
Order Status | Status Code | |
---|---|---|
Received | received | This status is the initial status for orders that are placed when asynchronous order placement is enabled. |
Suspected Fraud | fraud | Sometimes orders paid via PayPal or another payment gateway are marked as Suspected Fraud. This status means that the order does not have an invoice issued, and the confirmation email is also not sent. |
Processing | processing | When the status of new orders is set to ‘Processing’, the Automatically Invoice All Items option becomes available in the configuration. Invoices are not created automatically for orders placed by using Gift Card, Store Credit, Reward Points, or other offline payment methods. |
Pending Payment | pending_payment | This status is used if the order is created and PayPal or similar payment method is used. It means that the customer was directed to the payment gateway website, but no return information has been received yet. This status changes when customer pays. |
Payment Review | payment_review | This status appears when PayPal payment review is turned on. |
Pending | pending | This status indicates that no invoice and shipments have been submitted. |
On Hold | holded | This status can only be assigned manually. You can put any order on hold. |
Complete | complete | This status means that the order is created, paid, and shipped to customer. |
Closed | closed | This status indicates that an order was assigned a credit memo and the customer has received a refund. |
Canceled | canceled | This status is assigned manually in the Admin or, for some payment gateways, when the customer does not pay within the specified time. |
Rejected | rejected | This status means that an order was rejected during asynchronous order processing. This happens when en error occurs during asynchronous order placement. |
PayPal Canceled Reversal | paypay_canceled_reversal | This status means that PayPal canceled the reversal. |
Pending PayPal | pending_paypal | This status means that the order was received by PayPal, but payment has not yet been processed. |
PayPal Reversed | paypal_reversed | This status means that PayPal reversed the transaction. |
Custom order status
In addition to the preset order status settings, you can create your own custom order status settings, assign them to order states, and set default order statuses for order states. The order state indicates the position of the order within the order processing workflow and the order status assigns a meaningful translatable label to the position of the order. For example, you might need a custom order status such as packaging"
, backordered
, or a status that is specific to your needs. You can create a descriptive name for the custom status and assign it to the associated order state in the workflow.
Create a custom order status
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On the Admin sidebar, go to Stores > Settings > Order Status.
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In the upper-right corner, click Create New Status.
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Update the Order Status Information section:
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Enter a Status Code for internal reference. The first character must be a letter (a-z), and the rest can be any combination of letters and numbers (0-9). Use the underscore character instead of a space.
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For Status Label, enter a label that identifies the status setting in both the Admin and storefront.
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In the Store View Specific Labels section, enter any labels that are needed for different store views.
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Click Save Status.
Assign an order status to a state
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On the Order Status page, click Assign Status to State.
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Update the Assignment Information section, do the following:
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Choose the Order Status that you want to assign. They are listed by status label.
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Set Order State to the place in the workflow where the order status belongs.
NOTE
Order State list includes the default assigned order statuses. For example, thePending
default order status is displayed instead of theNew
order state value. -
To make this status the default for the order state, select the Use Order Status as Default checkbox.
NOTE
Only the default order statuses are used in the order workflow. Non-default statuses can only be set in the Order Comments section in the Admin. -
To make this status visible from the storefront, select the Visible On Storefront checkbox.
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Click Save Status Assignment.
Edit an existing order status
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In the Order Status grid, open the status record in edit mode.
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Update the status settings as needed.
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Click Save Status.
Remove an order status from an assigned state
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In the Order Status grid, find the order status record to be unassigned.
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In the Action column on the far right of the row, click the Unassign link.
A message appears at the top of the workspace that the order status has been unassigned. Although the order status label still appears in the list, it is no longer assigned to a state. Order status settings cannot be deleted.
Notification
Customers can track the status of their orders by RSS feed if the Order RSS feed is enabled in the configuration. When enabled, a link to the RSS feed appears on each order.
Enable order status notification
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On the Admin sidebar, go to Stores > Settings > Configuration.
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In the left panel, expand Catalog and choose RSS Feeds underneath.
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Expand
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Set Customer Order Status Notification to
Enable
. -
When complete, click Save Config.
Configure new order email notifications
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On the Admin sidebar, go to Stores > Settings > Configuration.
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In the left panel, expand Sales and choose Sales Emails underneath.
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Expand
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Set New Order Confirmation Email Sender to one of the following:
General Contact
Sales Representative
Customer Support
Custom Email 1
Custom Email 2
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Choose the templates that you want to use for each customer type:
- New Order Confirmation Template - Choose a template to use for customers with a registered store account.
- New Order Confirmation Template for Guest - Choose a template to use for guest customers without a registered store account.
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To notify another person (such as a business manager) about the new order, enter the email address to Send Order Email Copy To.
You can add multiple email addresses if more than one recipient is required.
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Set the Send Order Email Copy Method to one of the following:
Bcc
- Only one email about the new order is sent to both customer and the additional recipient, but the customer does not see that the email they received was also sent to the additional recipient.Separate Email
- Two separate emails are sent—one to the recipient and one to the customer.
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When complete, click Save Config.