Connect to Adobe Experience Cloud and browse to Journey Optimizer.
Key concepts when browsing the user interface are common with Adobe Experience Platform. Refer to Adobe Experience Platform documentation for more details.
This documentation is frequently updated to reflect latest changes in the product user interface. However, some screenshots can slightly differ from your user interface.
Browse the links on the left to access Journey Optimizer capabilities.
Available capabilities may vary depending on your permissions and license agreement.
You can find below the full list of services and capabilities available in the left navigation and links to associated help pages.
Journey Optimizer home page contains key links and resources to start. The Recents list provides shortcuts to the recently created events and journeys. This list shows their creation and modification dates and status.
Journeys - Create, configure, and orchestrate your customer journeys. Learn more
Landing pages - Create, design, test, and publish landing pages. Learn more
Offers - Access your recent sources and datasets from this menu. Use this section to create new offers. Learn more
Components - Create placements, rules and tags. Learn more
Schemas - Use Adobe Experience Platform to create and manage Experience Data Model (XDM) schemas in an interactive visual canvas called the Schema Editor. Learn more
Datasets - All data that is ingested into Adobe Experience Platform is persisted within the Data Lake as datasets. A dataset is a storage and management construct for a collection of data, typically a table, that contains a schema (columns) and fields (rows). Learn more
Queries - Use Adobe Experience Platform Query Service to write and execute queries, view previously executed queries, and access queries saved by users within your organization. Learn more
Monitoring - Use this menu to monitor your data ingestion within Adobe Experience Platform user interface. Learn more
Segments - Create and manage Experience Platform segment definitions and leverage them into your journeys. Learn more
Profiles - Real-time Customer Profile creates a holistic view of each of your individual customers, combining data from multiple channels including online, offline, CRM, and third-party data. Learn more
Identities - Adobe Experience Platform Identity Service manages the cross-device, cross-channel, and near real-time identification of your customers in what is known as an identity graph within Adobe Experience Platform. Learn more
Sandboxes - Adobe Experience Platform provides sandboxes which partition a single instance into separate virtual environments to help develop and evolve digital experience applications. Learn more
Alerts - The user interface allows you to view a history of received alerts based on metrics revealed by Adobe Experience Platform Observability Insights. The UI also allows you to view, enable, and disable available alert rules. Learn more
Leverage Adobe Journey Optimizer use cases from the Home page, and provide a few quick inputs to create a customer journey.
Available use cases are:
Click View details to learn more about each use case.
Click the Begin button to start the use case.
You can access executed use cases from the View use case library button.
Access Adobe Journey Optimizer key help pages from the lower section of the home page.
Use the Help icon to access help pages, contact support and share feedback. You can search help articles and videos from the search field.
Adobe Journey Optimizer interface is designed to work optimally in the latest version of Google Chrome. You might have trouble using certain features on older versions or other browsers.
User interface is currently available in the following languages:
Your default interface language is determined by the preferred language specified in your user profile.
To change your language:
Anywhere from Adobe Journey Optimizer interface, use the Unified Adobe Experience Cloud search capability on the center of the top bar to find assets, journeys, datasets, and more across your sandboxes.
Start entering content to display top results. Help articles about the entered keywords also show up in the results.
Press Enter to access all results and filter by business object.
In most of the lists, use the search bar to find specific items, and define filtering criteria.
Filters can be accessed by clicking on the filter icon on the top left of a list. The filter menu allows you to filter the displayed elements according to different criteria. You can choose to display only elements of a certain type or status, the ones you created, or the ones modified in the last 30 days. Options differ depending on the context.
In the list of journeys, you can filter journeys according to their status, type and version from the Status and version filters. The type can be: Unitary event, Segment qualification, Read segment, Business event or Burst. You can choose to display only journeys which use a specific event, field group or action from the Activity filters and Data filters. The Publication filters let you select a publication date or a user. You can choose, for example, to display the latest versions of live journeys that were published yesterday. Learn more.
Note that columns displayed can be personalized using the configuration button on the top right of the lists. Personalization is saved for each user.
Use the Last update and Last update by columns to check when happened the last update of your journeys and who saved it.
In the Event, Data source and Action configuration panes, the Used in field displays the number of journeys that use that particular event, field group or action. You can click the View journeys button to display the list of corresponding journeys.
In the lists, you can perform basic actions on each element. For example, you can duplicate or delete an item.