Connect to Adobe Experience Cloud and browse to Journey Optimizer.
Key concepts when browsing the user interface are common with Adobe Experience Platform. Refer to Adobe Experience Platform documentation for more details.
Components and capabilities available in the user interface depend on your permissions and on your licencing package. For any question, reach out to your Adobe Customer Success Manager.
This documentation is frequently updated to reflect latest changes in the product user interface. However, some screenshots can slightly differ from your user interface.
Browse the links on the left to access Journey Optimizer capabilities.
Available capabilities may vary depending on your permissions and license agreement.
You can find below the full list of services and capabilities available in the left navigation and links to associated help pages.
Home
Journey Optimizer home page contains key links and resources to start. The Recents list provides shortcuts to the recently created events and journeys. This list shows their creation and modification dates and status.
JOURNEY MANAGEMENT
Journeys - Create, configure, and orchestrate your customer journeys. Learn more
Landing pages - Create, design, test, and publish landing pages. Learn more
DECISION MANAGEMENT
Offers - Access your recent sources and datasets from this menu. Use this section to create offers. Learn more
Components - Create placements, rules, and tags. Learn more
CONTENT MANAGEMENT
DATA MANAGEMENT
Schemas - Use Adobe Experience Platform to create and manage Experience Data Model (XDM) schemas in an interactive visual canvas called the Schema Editor. Learn more
Datasets - All data that is ingested into Adobe Experience Platform is persisted within the Data Lake as datasets. A dataset is a storage and management construct for a collection of data, typically a table, that contains a schema (columns) and fields (rows). Learn more
Queries - Use Adobe Experience Platform Query Service to write and execute queries, view previously executed queries, and access queries saved by users within your organization. Learn more
Monitoring - Use this menu to monitor your data ingestion within Adobe Experience Platform user interface. Learn more
CONNECTIONS
CUSTOMER
Segments - Create and manage Experience Platform segment definitions, and use them into your journeys. Learn more
Profiles - Real-time Customer Profile creates a holistic view of each of your individual customers, combining data from multiple channels including online, offline, CRM, and third-party data. Learn more
Identities - Adobe Experience Platform Identity Service manages the cross-device, cross-channel, and near real-time identification of your customers in what is known as an identity graph within Adobe Experience Platform. Learn more
ADMINISTRATION
Journey Administration - Use this menu to configure events, data sources, and actions to use in your journeys.
Sandboxes - Adobe Experience Platform provides sandboxes which partition a single instance into separate virtual environments to help develop and evolve digital experience applications. Learn more
Alerts - The user interface allows you to view a history of received alerts based on metrics revealed by Adobe Experience Platform Observability Insights. The UI also allows you to view, enable, and disable available alert rules. Learn more
From Adobe Journey Optimizer home page, product use cases provide a quick inputs to create a customer journey.
Available use cases are:
To learn more about each use case, click the View details link.
To run a use case, click the Begin button.
You can access executed use cases from the View use case library button.
Access Adobe Journey Optimizer key help pages from the lower section of the home page.
Use the Help icon to access help pages, contact support, and share feedback. You can search help articles and videos from the search field.
In each page, use contextual help buttons to learn more about a feature, and browse to Adobe Experience League documentation.
User interface is available in the following languages:
Your default interface language is determined by the preferred language specified in your user profile.
To change your language: