Set up FTP or SFTP accounts - overview
Set up and use Adobe-hosted FTP or SFTP accounts.
Adobe maintains highly available, high-performance FTP or SFTP clusters that are specifically designed to improve file transfer reliability, while continuing to ensure high performance.
Adobe customers receive maintenance notifications through their standard process, as maintenance events are scheduled. To ensure that the Adobe FTP or SFTP systems function as designed and continue to provide secure and reliable, high performance data transfer, Adobe requests adherence to the following guidelines:
- Most Adobe FTP or SFTP accounts (classifications, Data Sources, and others) are enabled automatically when the given feature is set up. For Data Feed and general file delivery accounts, Adobe Customer Care can set up a new FTP or SFTP account for you. This process is in place to ensure both security and space available for the FTP or SFTP account.
- Users should remove data delivered by Adobe to the FTP or SFTP account after the data has been successfully transferred to their systems.
- Notify Adobe when FTP or SFTP accounts are no longer needed so they can be deactivated.
The Adobe FTP host name is ftp://ftp.omniture.com or ftp://ftp2.omniture.com.
This information, along with a username and password, should be provided either within the Experience Cloud (for classifications and Data Sources), or by the Adobe representative responsible for setting up the account at your request. If you do not know what FTP or SFTP address to use, contact your Adobe Account Team, who can provide the correct address. In addition, for classifications and Data Sources accounts, Adobe does not have a specific time of day that FTP or SFTP files are processed. Instead, Adobe uses a script that constantly polls FTP or SFTP accounts for new files process. Files uploaded into these accounts are processed as quickly as possible.