January 2024 Release

Improvements

  • Reaction events duration - The maximum duration that you can define in the Reaction events is now 29 days instead of 30. Read more
  • Field Groups - This release fixes an issue which was blocking field groups from being saved in certain cases.
  • Support of <listObject> has been modified in multiple functions.

August 2023 Release

Improvements

  • You can now leverage API call responses in custom actions and orchestrate your journey based on these responses. This feature is currently available as a private beta. Refer to the Journey Optimizer documentation.

April 2023 Release

Improvements

  • The layout of the configuration pane, which appears in actions, data sources, events and journeys, has been improved.

  • You can now define static or dynamic query parameters in your custom actions. Refer to the Journey Optimizer documentation.

  • New guardrails to manage growth of experiences delivered by Journeys:

    • We recommend that you keep the number of nodes limited to 50 or less to keep your journeys performant, easy to read, QA and troubleshoot. The number of activities will be displayed on the upper left section of the journey canvas. Refer to the Journey Optimizer documentation
    • As you develop and launch journeys, we will notify you as you approach the milestone of 100 live journeys at one time. Should your plans require more than 100 journeys at a time, please create a ticket for support after seeing the notification and we will help you. Refer to the Journey Optimizer documentation

March 2023 Release

Improvements

  • The new Throttling API allows you to set a limit on the number of events sent per second, preventing overwhelming traffic spikes on your external systems or API. When the set limit is reached, all subsequent API calls are queued and processed as soon as possible, in the order they were received. Please note that this feature supports only one throttling configuration across all your sandboxes. Learn more
  • The Journey canvas has been enhanced for a simpler and improved user experience. At the end of each path in the canvas, the empty place holders have been removed. You can now simply add your activities by dragging them at the end of a path.
  • In the journey canvas, the label of the End tag is no longer automatically set with the previous activity’s name. Users can manually add a custom label if needed.
  • The default timeout and error duration in journey properties has been changed from 5 to 30 seconds. Refer to the Journey Optimizer documentation.
  • A guardrail has been added to the test mode to only listen to events sent through the interface. Events sent through an external tool are not taken into account. Refer to the Journey Optimizer documentation.

February 2023 Release

Improvements

  • The Re-entrance wait period field has been added to the journey properties. This field allows you to define the time to wait before allowing a profile to enter the journey again in unitary journeys (starting with an event or a segment qualification). This prevents journeys from being erroneously triggered multiple times for the same event. By default the field is set to 5 minutes. Refer to the Journey Optimizer documentation.
  • Improvements have been made for journey start and end dates. If you have not specified a start date, it is now automatically added at publication time. This allows profiles to exit automatically when the date is reached. Refer to the Journey Optimizer documentation.