Documentation Journey Orchestration Journey Orchestration

User interface

Last update: April 8, 2025

Topics:
Journeys

CREATED FOR:

Intermediate
User

CAUTION

Looking for Adobe Journey Optimizer? Click here for Journey Optimizer documentation.

This documentation refers to legacy Journey Orchestration materials which has been replaced by Journey Optimizer. Please contact your account team if you have questions about your access to Journey Orchestration or Journey Optimizer.

Accessing Journey Orchestration

To access the Journey Orchestration’s interface, click the App Selector icon, in the top right, then click Journey Orchestration.

You can also access Journey Orchestration from the Experience Cloud home page, in the Quick access section.

Discovering the interface

The top menus allow you to navigate through the different functionalities of Journey Orchestration: Home(the journeys),Data Sources, Events, Actions.

Click the icon in the upper-right corner of the screen to display the contextual help. It is available across the different Journey Orchestration list screens (journeys, events, actions and data sources). This allows you to view a quick description of the current functionality and access related articles and videos.

Searching and filtering

In the Home,Data Sources, Events and Actions lists, a search bar allows you to search for an item.

The Filters can be accessed by clicking on the filter icon on the top left of the list. The filters menu allows you to filter the displayed elements according to different criteria. You can choose to only display the elements of a certain type or status, the ones you created, or the ones modified in the last 30 days.

In the Data Sources, Events and Actions lists, use the Creation filters to filter on the creation date and user. You can choose, for example, to only display the events that you created in the past 30 days.

In the journey list (under Home), in addition to the Creation filters, you can also filter the displayed journeys according to their status, type and version (Status and version filters). The type can be: Unitary event or Segment qualification. You can also choose to only display the journeys that use a particular event, field group or action (Activity filters and Data filters).The Publication filters let you select a publication date or user. You can choose, for example, to only display the latest versions of live journeys that were published yesterday. See this page.

NOTE

Note that columns displayed can be personalized using the configuration button on the top right of the lists. Personalization is saved for each user.

The Last update and Last update by columns allow you to display when has the last update of your journeys occured and which user operated it.

In the event, data source and action configuration panes, the Used in field displays the number of journeys that use that particular event, field group or action. You can click the View journeys button to display the list of corresponding journeys.

In the different lists, you can perform basic actions on each element. For example, you can duplicate or delete an item.

Browsing through Adobe Experience Platform fields

When defining event payload, field group payload and selecting fields in the expression editor, the display name is displayed in addition to the field name. This information is retrieved from the schema definition in the Experience Data Model.

If descriptors such as “xdm:alternateDisplayInfo” are provided while setting up schemas, the user-friendly names will replace display names. It is especially useful when working with “eVars” and generic fields.You can configure friendly name descriptors via an API call. For more information, see the Schema Registry developer guide.

If a friendly name is available, then the field will be displayed as <friendly-name>(<name>). If no friendly name is available, the display name will appear, for example <display-name>(<name>). If none of them are defined, only the technical name of the field will be displayed <name>.

NOTE

Friendly names are not retrieved when you select fields from a union of schemas.

Accessibility

The accessibility features in Adobe Journey Optimizer are provided by Adobe Experience Platform:

Keyboard accessibility
Color contrast
Validation of required fields

Learn more in Adobe Experience Platform documentation.

You can use these common keyboard shortcuts in Adobe Journey Optimizer:

Action

Shortcut

Move between user interface elements, sections, and menu groups

Tab

Move backward between user interface elements, sections, and menu groups

Shift + Tab

Move within sections to set focus to individual elements

Arrow

Select or clear an element that is in focus

Enter or Spacebar

Cancel a selection, collapse a panel, or close a dialog box

Esc

Learn more in Adobe Experience Platform documentation.

You can use these shortcuts in specific parts of Journey Optimizer:

Interface element

Action

Shortcut

List of journeys, actions, data sources, or events

Create a journey, an action, a data source, or an event

C

Journey canvas in draft status

Add an activity from the left palette at the first available position, from top to bottom

Double-click on the activity

Select all the activities

Ctrl + A (Windows)
Command + A (Mac)

Delete the selected activities

Delete or Backspace, then Enter to confirm the deletion

Configuration pane of these elements:

Activity in a journey
Event
Data source
Action

Move to the next field to be configured

Tab

Save changes and close the configuration pane

Enter

Discard changes and close the configuration pane

Esc

Journey in test mode

Enable or disable the test mode

T

Trigger an event in an event-based journey

E

Trigger an event in a segment-based journey for which the Single profile at a time option is turned on

P

Display the test logs

L

Text field

Select all the text in the selected field

Ctrl + A (Windows)
Command + A (Mac)

Pop-up window

Save changes or confirm the action

Enter

Close the window

Esc

Simple expression editor

Select and add a field

Double-click on a field

Browsing through XDM fields

Select all the fields of a node

Select the parent node

Payload preview

Select the payload

Ctrl + A (Windows)
Command + A (Mac)

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