Creating a journey

This step is performed by the business user. This is where you create your journeys. Combine the different event, orchestration and action activities to build your multi-step cross-channel scenarios.

The journey interface allows you to easily drag and drop activities from the palette into the canvas. You can also double-click on an activity to add it in the canvas at the next step available. Each activity has a specific role and place in the process. The activities are sequenced. When an activity is finished, the flow continues and processes the next activity, and so on.

Only one namespace is allowed per journey. When you drop the first event, events with different namespaces will be grayed out. If the first event doesn’t have a namespace, then all events with a namespace will be grayed out. See this page. Also, Adobe Experience Platform field groups are grayed out if the journey has events without a namespace. And finally, if you use several events in the same journey, they need to use the same namespace.

When starting a new journey, elements that cannot be dropped in the canvas as the first step are hidden. This concerns all actions, the condition activity, the wait and the reaction.