Time zone management

Last update: April 8, 2025

CREATED FOR:

  • Intermediate
  • User
CAUTION
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This documentation refers to legacy Journey Orchestration materials which has been replaced by Journey Optimizer. Please contact your account team if you have questions about your access to Journey Orchestration or Journey Optimizer.

You can define a time zone in the properties of your journey.

To access Properties,click on the pencil icon in the top-right of the screen.

This time zone will be used for every activity of the journey containing a time element such as:

You can select a time zone or choose to use the time zone defined in the user profile.

NOTE
The profile time zone works with the timeZone field existing in the Preference Details field group.

Defining a fixed time zone

The time zone can also be fixed. Clear the pre-defined time zone and pick one from the drop-down list. If you use a fixed time zone, it will be the same for all individuals entering the journey.

To do so, in Properties, select a time zone.

Using profiles to define the journey time zone

If the entry event of the journey has a namespace, meaning that the journey can reach the Real-time Customer Profile service of Adobe Experience Platform, you may want to use the time zone defined at the profile level. To do so, in Properties, check Use Profile time zone in waits and conditions. This option is not checked by default.

If a time zone has been defined for a profile, it will be retrieved and used by the journey. If it hasn’t, the time zone used will be the one defined in the timezone field.

Using time zones in expressions

The start and end dates of a journey cannot be linked to a specific time zone. They are automatically associated to the instance’s time zone.