Email templates

Email templates define the layout, content, and formatting of automated messages sent from your store. They are called transactional emails because each one is associated with a specific type of transaction, or event.

Commerce includes a set of responsive email templates that are triggered by various events that take place during the operation of your store. Each template is optimized for any screen size, and can be viewed from the desktop, as well as on tablets and mobile devices. There are various prepared email templates related to customer activities, sales, product alerts, admin actions, and system messages that you can customize to reflect your brand.

Commerce emails can be rendered by HTML and plain text email clients. There might be some variation between clients in the way email are rendered.

Prepare your email logo

Logos can be saved as any of the following file types. Logos with transparent backgrounds can be saved as either .GIF or .PNG files.

• JPG/JPEG
• GIF
• PNG

There are dimensions specified in the header template. However, to ensure that your logo renders well on high-resolution devices, the uploaded image should be three times this size. Typically, original logo artwork is created as a vector image, so it can be scaled up without losing resolution. The image can then be saved in one of the supported bitmap image formats.

To take advantage of the limited vertical space in the header, make sure to crop the image to eliminate any wasted space at the top or bottom. When editing the image, be careful to preserve the aspect ratio of the logo, so the height and width resize proportionally.

As a rule, you can make an image smaller than the original, but not larger without losing resolution. Taking a small image and scaling it up in a photo editor lowers the resolution of the image. For example, if the display dimensions of the logo are 168 pixels wide by 48 pixels high in the header template, the uploaded image should be 504 pixels wide by 144 pixels high.

Configure email templates

The configuration determines the logo that appears in the default header template, and any custom header and footer templates that you want to use for transactional email messages sent from your stores.

For a detailed list of the configuration settings, see Transactional Emails in the Content and Design Guide.

Step 1. Upload Your Logo

1. On the Admin sidebar, go to Content > Design > Configuration.

2. Find the store view that you want to configure and click Edit in the Action column.

3. Under Other Settings, expand the Transactional Emails section.

4. To upload your prepared Logo Image, click Upload and select the file from your system.

5. For Logo Image Alt, enter alternate text to identify the image.

6. Enter the Logo Width and Logo Height in pixels.

   Enter each value as a number, without the px abbreviation. These values refer to the display dimensions of the logo in the header, and not to the actual size of the image.

Step 2. Choose the header and footer templates

If you have custom header and footer templates for your store, or for different stores, you can specify which templates are used for each, according to the scope of the configuration. Otherwise, the default templates are used. To learn more, see Customizing Email Templates.

1. Choose the Header Template to be used for all transactional email messages.

2. Choose the Footer Template to be used for all transactional email messages.

3. When complete, click Save Config.

Email template list

The list of email templates is organized alphabetically by module.

Amazon_Payment

Magento_Checkout

Magento_Company

(Available with B2B for Adobe Commerce only)

Magento_CompanyCredit

(Available with B2B for Adobe Commerce only)

Magento_Contact

Magento_Customer

Magento_CustomerBalance

(Adobe Commerce only)

Magento_Directory

Magento_Email

Magento_GiftCard

(Adobe Commerce only)

Magento_GiftCardAccount

Magento_GiftRegistry

Magento_InventoryInStorePickupSales

Magento_Invitation

Magento_NegotiableQuote

(Available with B2B for Adobe Commerce only)

Magento_Newsletter

Magento_ProductAlert

Magento_PurchaseOrder

Magento_Reminder

(Adobe Commerce only)

Magento_Reward

(Adobe Commerce only)

Magento_Rma

(Adobe Commerce only)

Magento_Sales

Magento_ScheduledImportExport

(Adobe Commerce only)

Magento_SendFriend

Magento_Sitemap

Magento_TwoFactorAuth

Magento_User

Magento_Wishlist

Business.Adobe.com resources