Configure email templates

The configuration determines the logo that appears in the default header template, and any custom header and footer templates that you want to use for transactional email messages sent from your stores.

Transactional email design

For a detailed list of the configuration settings, see Transactional Emails in the Content and Design Guide.

  1. On the Admin sidebar, go to Content > Design > Configuration.

  2. Find the store view that you want to configure and click Edit in the Action column.

  3. Under Other Settings, expand Expansion selector the Transactional Emails section.

  4. To upload your prepared Logo Image, click Upload and select the file from your system.

  5. For Logo Image Alt, enter alternate text to identify the image.

  6. Enter the Logo Width and Logo Height in pixels.

    Enter each value as a number, without the px abbreviation. These values refer to the display dimensions of the logo in the header, and not to the actual size of the image.

If you have custom header and footer templates for your store, or for different stores, you can specify which templates are used for each, according to the scope of the configuration. Otherwise, the default templates are used. To learn more, see Customizing Email Templates.

  1. Choose the Header Template to be used for all transactional email messages.

  2. Choose the Footer Template to be used for all transactional email messages.

  3. When complete, click Save Config.

Email template list

The list of email templates is organized alphabetically by module.

Amazon_Payment

TemplateConfiguration path
Hard-declined Authorizationn/a
Soft-declined Authorizationn/a

Magento_Checkout

TemplateConfiguration path
Payment FailedPage: Sales > Checkout
Section: Payment Failed Emails
Field: Payment Failed Template

Magento_Company

Adobe Commerce B2B (Available with Adobe Commerce B2B only)

TemplateConfiguration path
Assign Company AdminPage: Customers > Company Configuration
Section: Customer-Related Emails
Field: Default ‘Assign Company Admin’ Email
Assign Company to CustomerPage: Customers > Company Configuration
Section: Customer-Related Emails
Field: Default ‘Assign Company to Customer’ Email
Company Admin Changed to MemberPage: Customers > Company Configuration
Section: Customer-Related Emails
Field: Default ‘Company Admin Changed To Member’ Email
Company Admin Set InactivePage: Customers > Company Configuration
Section: Customer-Related Emails
Field: Default ‘Customer Status Inactive’ Email
Company Inviten/a
Company Registration RequestPage: Customers > Company Configuration
Section: Email Options - Company Registration
Field: Default Company Registration Email
Company Status Active1Page: Customers > Company Configuration
Section: Company Status Change
Field: Default 'Company Status Change To Active 1" Email
Company Status Active2Page: Customers > Company Configuration
Section: Company Status Change
Field: Default 'Company Status Change To Active 2" Email
Company Status BlockedPage: Customers > Company Configuration
Section: Company Status Change
Field: Default 'Company Status Change To Blocked" Email
Company Status Pending ApprovalPage: Customers > Company Configuration
Section: Company Status Change
Field: Default 'Company Status Change To Pending Approval" Email
Company Status RejectedPage: Customers > Company Configuration
Section: Company Status Change
Field: Default 'Company Status Change To Rejected" Email
Customer Status ActivePage: Customers > Company Configuration
Section: Customer-Related Emails
Field: Default ‘Customer Status Active’ Email
Customer Status InactivePage: Customers > Company Configuration
Section: Customer-Related Emails
Field: Default ‘Company Admin Inactive’ Email
Sales Representative Assigned to CompanyPage: Customers > Company Configuration
Section: Customer-Related Emails
Field: Default ‘Sales Rep Assigned’ Email

Magento_CompanyCredit

Adobe Commerce B2B (Available with Adobe Commerce B2B only)

TemplateConfiguration path
Credit Limit AllocatedPage: Customers > Company Configuration
Section: Company Credit
Field: Allocated Email Template
Credit Limit UpdatedPage: Customers > Company Configuration
Section: Company Credit
Field: Updated Email Template
Credit ReimbursedPage: Customers > Company Configuration
Section: Company Credit
Field: Reimbursed Email Template
Order Refunded to Company CreditPage: Customers > Company Configuration
Section: Company Credit
Field: Refunded Email Template
Order Reverted to Company CreditPage: Customers > Company Configuration
Section: Company Credit
Field: Reverted Email Template

Magento_Contact

TemplateConfiguration path
Contact FormPage: General > Contacts
Section: Email Options
Field: Email Template

Magento_Customer

TemplateConfiguration path
Change EmailPage: Customers > Customer Configuration
Section: Account Information Options
Field: Change Email Template
Change Email and PasswordPage: Customers > Customer Configuration
Section: Account Information Options
Field: Change Email and Password Template
Forgot PasswordPage: Customers > Customer Configuration
Section: Password Options
Field: Forgot Email Template
New AccountPage: Customers > Customer Configuration
Section: Create New Account Options
Field: Default Welcome Email
New Account (Magento/luma)Page: Customers > Customer Configuration
Section: Create New Account Options
Field: Default Welcome Email
New Account Confirmation KeyPage: Customers > Customer Configuration
Section: Create New Account Options
Field: Confirmation Link Email
New Account ConfirmedPage: Customers > Customer Configuration
Section: Create New Account Options
Field: Welcome Email
New Account Without PasswordPage: Customers > Customer Configuration
Section: Create New Account Options
Field: Default Welcome Email Without Password
Remind PasswordPage: Customers > Customer Configuration
Section: Password Options
Field: Remind Email Template
Reset PasswordPage: Customers > Customer Configuration
Section: Password Options
Field: Reset Password Template