Support for A4T classifications in the Analytics Source Connector
The _experience.decisioning.propositions.scopeDetails.correlationID field is now available in the Adobe Analytics source connector schema. This field is used in support of A4T classifications and will be populated starting September 2023.
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Updates to derived fields
The following updates were made to the derived fields functionality:
The Lookup function has been renamed to Classify, with additional options to load CSV data. (Releases Sept. 27, 2023)
Additional functions are available to use when defining a derived field: Trim, Lowercase and Lookup.
Derived field definitions now also support fields from Lookup and Profile datasets.
Anomaly Detection: Compare events to expected values derived from historical trends. Learn more
Trends Frequency of use view: Measure adoption of your features by frequency of use. Learn more
User preferences: Configure a number of user preferences such as color palettes and number format. Learn more
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September 18, 2023
Experience Edge device lookups
Enable automatic device type data collection through the Experience Platform Edge network. This Experience Edge service benefits Customer Journey Analytics along with other Experience Platform apps. (Documentation link to follow)
This information can help you determine whether a component is valuable to users in your organization, where it is used, and if it needs to be deleted or modified. You can use the Data Dictionary along with this information to help you keep track of and better understand how components are being used in your organization.
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
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End-of-life (EOL) notices
EOL Product or Feature
Date added or updated
Description
Migration to Adobe I/O OAuth Server-to-Server credentials
May 11, 2023
Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using Adobe I/O JWT credentials must migrate to Adobe I/O OAuth Server-to-Server credentials by January 1, 2025. Adobe I/O will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.
You can download a scheduled task from the Workbooks tab then title it, save it, and share it. Learn more
Start date as dimension allows you to surface the start date of the data block as a dimension in the data block output. Learn more
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August 17, 2023
Currency Conversion
Customer Journey is adding the ability to support multiple currencies. You can convert a currency into another currency in data views settings. Learn more
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
Changes to how Customer Journey Analytics processes data
June 22, 2023
We recently changed how we process data in Customer Journey Analytics.
Any event data with a timestamp less than 24 hours old is streamed in.
Any event data with a timestamp more than 24 hours old (even if it’s in the same batch as newer data) is considered backfill and will be ingested at a lower priority.
End-of-life (EOL) notices
EOL Product or Feature
Date added or updated
Description
Migration to Adobe I/O OAuth Server-to-Server credentials
May 11, 2023
Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using Adobe I/O JWT credentials must migrate to Adobe I/O OAuth Server-to-Server credentials by January 1, 2025. Adobe I/O will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.
Adobe Product Analytics is a new way to interact with cross-channel data and insights in Customer Journey Analytics. These new capabilities enable Product teams to self-serve data and insights about their product experience through guided analysis workflows. Teams can:
Understand patterns in user engagement over time
Track the growth and retention of the product’s user base
Identify areas of friction in the product
Measure the impact of feature releases and first use
Discover meaningful segments of users to engage and nurture throughout their lifelong journey with the product
Connect to Analysis Workspace for deeper analysis and collaboration with analysts
Adobe Product Analytics is a paid add-on to Customer Journey Analytics. If your organization would like to be provisioned to use this feature, contact your Adobe Account Team. Learn more
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July 17, 2023
Derived fields
This represents the initial release of Derived fields. A derived field allows you to define (often complex) data manipulations on the fly, through a customizable rule builder. You can further define the derived field as a component (metric or dimension) in data views and then use the derived field as a component in Workspace.
This release supports a marketing channels template and the following functions:
Expanded lookup support for Profile and Lookup data
Provides the ability to add datasets as lookups of fields within Profile or Lookup datasets. Previously, only Event datasets were supported. Learn more
June 21, 2023
July 12, 2023
Report Builder enhancements
Filter from cell for multiple data blocks. You can change the filters on multiple data blocks from a cell. Use a predefined cell, assign it to multiple data blocks, and update the data based on the filters defined in the cell. Learn more
Show and hide row and column headers. You can show or hide data block table headers, or row and column headers to reformat the table and align data blocks in a report. Learn more
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
Changes to how Customer Journey Analytics processes data
June 22, 2023
We recently changed how we process data in Customer Journey Analytics.
Any event data with a timestamp less than 24 hours old is streamed in.
Any event data with a timestamp more than 24 hours old (even if it’s in the same batch as newer data) is considered backfill and will be ingested at a lower priority.
End-of-life (EOL) notices
EOL Product or Feature
Date added or updated
Description
Migration to Adobe I/O OAuth Server-to-Server credentials
May 11, 2023
Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using Adobe I/O JWT credentials must migrate to Adobe I/O OAuth Server-to-Server credentials by January 1, 2025. Adobe I/O will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.
Cross-channel analysis and stitching documentation updates
In anticipation of the upcoming changes to enable stitching and to further clarify how cross-channel analysis can be elevated using stitching, documentation related to Cross-Channel Analytics functionality is edited to refer to cross-channel analysis as the Customer Journey Analytics capability and use case, and Stitching as an important functionality to accomplish this.
June 28, 2023
June 28, 2023
Intelligent Captions
Enrich storytelling for users with natural-language summaries of a Line visualization. Learn more
May 17, 2023
June 1, 2023
Link sharing for projects (no login required)
You can now share read-only links to Analysis Workspace projects with people who don’t have access to Adobe Analytics. This includes sharing with people outside of your organization, or those within your organization who are not provisioned for Adobe Analytics. Learn more
This functionality is enabled by default and can be disabled by the system administrator. Learn more
May 3, 2023
June 6, 2023
Derived fields
This represents the initial release of Derived fields. A derived field allows you to define (often complex) data manipulations on the fly, through a customizable rule builder. You can further define the derived field as a component (metric or dimension) in data views and then use the derived field as a component in Workspace.
This release supports a marketing channels template and the following functions:
Currency conversion is supported as part of formatting a metric component in a Data view. Learn more
June 7, 2023
August 31, 2023
PowerBI & Tableau access to Customer Journey Analytics data views
The Adobe Customer Journey Analytics SQL Connector enables SQL access to data views that you have defined in Customer Journey Analytics. Data engineers and analysts more familiar with Power BI, Tableau, or other business intelligence and visualization tools can now create reports and dashboards based on the same data views that Customer Journey Analytics users are using for their Analysis Workspace projects. Learn more
September 13, 2023
Expanded lookup support to profile and lookup data
You will be able to add lookup datasets to not only event datasets, but also to profile and lookup datasets.
June 28, 2023
July 12, 2023
Experience Edge geo lookups
You will be able to build reports using geolocation data in Customer Journey Analytics once Adobe Experience Edge geo lookups are enabled for your datastream.
Customer Journey Analytics admins have access to some extra data views in Customer Journey Analytics, entitled “AJO Data view (Sandbox-name)”. These data views are used to power the reports in Adobe Journey Optimizer. They can also be used to perform deeper analysis of Adobe Journey Optimizer activities in Customer Journey Analytics. Learn more.
May 25, 2023
Backfill for non-production sandboxes
When creating an Analytics source connector data flow in a non-production sandbox, the backfill in non-production sandboxes will be limited to 3 months. It will remain at 13 months for production sandboxes.
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April 26, 2023
Link sharing for projects (no login required)
You can now share read-only links to Analysis Workspace projects with people who don’t have access to Adobe Analytics. This includes sharing with people outside of your organization, or those within your organization who are not provisioned for Adobe Analytics. Learn more
This functionality is enabled by default and can be disabled by the system administrator. Learn more
May 3, 2023
June 6, 2023
Updated Home screen for the Analytics dashboards app (Mobile App)
The new updated Home screen allows you to view all of your scorecards in one consolidated scorecard list. If you have access to more than one organization under one login, all scorecards from your organizations will be available in a single list. Learn more
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May 10, 2023
Report Builder for Customer Journey Analytics - Select data view from cell
This feature allows users to select the data view for a data block from a cell. This is helpful if you create a workbook and you have multiple data views that have similar data construction and you want to be able to reuse a workbook multiple times, with different data views. Learn more
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May 24, 2023
Updated Learning page for Customer Journey Analytics
The Learning tab on the Customer Journey Analytics landing page now contains content specific to Customer Journey Analytics, including content focused on transitioning to Customer Journey Analytics from Adobe Analytics.
The following additional enhancements are also available on the Learning tab:
Improved design that shows more learning content on a single page with improved navigation
Ability to personalize learning content by experience level (Beginner, Intermediate, and Advanced)
Previously, the Learning tab in Customer Journey Analytics contained identical information to the Learning tab in Adobe Analytics.
A new Sort option is now available when viewing components either in the left rail or in the Data Dictionary in Analysis Workspace. You can sort components by Recommended (those most commonly used), Alphabetical, or Categorical (type).
Previously, you could only search or filter components. Learn more
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June 7, 2023
Delete rows containing dynamic dimensions from a Freeform table
In a Freeform table in Analysis Workspace, you can now quickly delete specific rows that contain dynamic dimensions using the x icon. When doing so, a “Always exclude items” filter rule is automatically applied.
Previously, the only way to delete rows that contained dynamic dimensions was to manually create a rule in the Filter dialog. Learn more
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May 17, 2023
New button to add a visualization within a panel
A new button is now available at the bottom of each panel in Analysis Workspace, allowing you to quickly add a visualization.
Previously, the only methods for adding a visualization to a panel were to drag a visualization from the left rail, duplicate or copy an existing visualization, or create a blank panel. Learn more
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May 17, 2023
Deep Linking (Mobile App)
Allows users to send links to scorecards that will lead them directly to the scorecard project in the app. This makes it even easier to share projects and boost engagement from a less technical audience. Learn more
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May 17, 2023
Intelligent Captions
Enrich storytelling for users with natural-language summaries of a Line visualization. Learn more
May 17, 2023
June 1, 2023
Fixes in Customer Journey Analytics
AN-318343; AN-319453
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
Changes to how Customer Journey Analytics processes data
June 22, 2023
We recently changed how we process data in Customer Journey Analytics.
Any event data with a timestamp less than 24 hours old is streamed in.
Any event data with a timestamp more than 24 hours old (even if it’s in the same batch as newer data) is considered backfill and will be ingested at a lower priority.
End-of-life (EOL) notices
EOL Product or Feature
Date added or updated
Description
Migration to AdobeIO OAuth Server-to-Server credentials
May 11, 2023
Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using AdobeIO JWT credentials must migrate to AdobeIO OAuth Server-to-Server credentials by January 1, 2025. AdobeIO will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.
Customer Journey Analytics Admins have access to some extra data views in Customer Journey Analytics, entitled “AJO Data view (Sandbox-name)”. These data views are used to power the reports in Adobe Journey Optimizer. They can also be used to perform deeper analysis of Adobe Journey Optimizer activities in Customer Journey Analytics. Learn more.
May 25, 2023
Backfill for non-production sandboxes
When creating an Analytics source connector data flow in a non-production sandbox, the backfill in non-production sandboxes will be limited to 3 months. It will remain at 13 months for production sandboxes.
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April 26, 2023
Link sharing for projects (no login required)
You can now share read-only links to Analysis Workspace projects with people who don’t have access to Adobe Analytics. This includes sharing with people outside of your organization, or those within your organization who are not provisioned for Adobe Analytics. Learn more
This functionality is enabled by default and can be disabled by the system administrator. Learn more
May 3, 2023
June 5, 2023
Updated Home screen for the Analytics dashboards app (Mobile App)
The new updated Home screen allows you to view all of your scorecards in one consolidated scorecard list. If you have access to more than one organization under one login, all scorecards from your organizations will be available in a single list. Learn more
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May 10, 2023
Derived fields
This represents the initial release of Derived fields. A derived field allows you to define (often complex) data manipulations on the fly, through a customizable rule builder. You can further define the derived field as a component (metric or dimension) in Data views and then use the derived field as a component in Workspace.
This release supports a marketing channels template and the following functions:
Report Builder for Customer Journey Analytics - Select data view from cell
This feature allows users to select the data view for a data block from a cell. This is helpful if you create a workbook and you have multiple data views that have similar data construction and you want to be able to reuse a workbook multiple times, with different data views. Learn more
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May 24, 2023
Sort components in Analysis Workspace
A new Sort option is now available when viewing components either in the left rail or in the Data Dictionary in Analysis Workspace. You can sort components by Recommended (those most commonly used), Alphabetical, or Categorical (type).
Previously, you could only search or filter components. Learn more
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TBD
Delete rows containing dynamic dimensions from a Freeform table
In a Freeform table in Analysis Workspace, you can now quickly delete specific rows that contain dynamic dimensions using the x icon. When doing so, a “Always exclude items” filter rule is automatically applied.
Previously, the only way to delete rows that contained dynamic dimensions was to manually create a rule in the Filter dialog. Learn more
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May 17, 2023
New button to add a visualization within a panel
A new button is now available at the bottom of each panel in Analysis Workspace, allowing you to quickly add a visualization.
Previously, the only methods for adding a visualization to a panel were to drag a visualization from the left rail, duplicate or copy an existing visualization, or create a blank panel. Learn more
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May 17, 2023
Deep Linking (Mobile App)
Allows users to send links to scorecards that will lead them directly to the scorecard project in the app. This makes it even easier to share projects and boost engagement from a less technical audience. Learn more
N/A
May 17, 2023
Intelligent Captions
Enrich storytelling for users with natural-language summaries of a Line visualization. Learn more
May 17, 2023
June 1, 2023
Fixes in Customer Journey Analytics
AN-316412; AN-317105; AN-318122; AN-317353
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
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End-of-life (EOL) notices
EOL Product or Feature
Date added or updated
Description
Migration to AdobeIO OAuth Server-to-Server credentials
May 11, 2023
Adobe Analytics API, Customer Journey Analytics API, and Livestream customers using AdobeIO JWT credentials must migrate to AdobeIO OAuth Server-to-Server credentials by January 1, 2025. AdobeIO will not allow new JWT credentials to be created beginning May 1, 2024. Customers using JWT must create a new OAuth Server-to-Server credential or migrate their existing JWT credential to an OAuth Server-to-Server credential. Customers must also update their client applications to use the new OAuth Server-to-Server credentials.
Row/column filtering for Analytics source connector streaming
The Analytics source connector in Adobe Experience Platform now allows for filtering of Analytics data which is used to populate profiles in Real-Time Customer Profile. Row-level filtering helps reduce the number of events associated with profiles. Column-level filtering helps reduce the richness of the events themselves, thus enabling you to optimize the use of profile entitlements. This filtering applies only to data sent to Real-Time Customer Profile and Identity Service. Filtering does not impact the data which is sent to Data Lake for use in applications such as Customer Journey Analytics. Learn more
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March 29, 2023
Data Dictionary in Analysis Workspace
The Data Dictionary helps both users and administrators keep track of and better understand the components (dimensions, metrics) in their Customer Journey Analytics environment. Learn more
March 8, 2023
March 29, 2023
Link sharing for projects (no login required)
You can now share read-only links to Analysis Workspace projects with people who don’t have access to Adobe Analytics. This includes sharing with people outside of your organization, or those within your organization who are not provisioned for Customer Journey Analytics. Learn more
This functionality is enabled by default and can be disabled by the system administrator. Learn more
May 3, 2023
June 2023
Adobe Product Analytics - Private beta access only
On March 21, 2023, Adobe announced Adobe Product Analytics, a new way to interact with cross-channel data and insights in Customer Journey Analytics. These new capabilities enable Product teams to self-serve data and insights about their product experience through guided analysis workflows. Teams can:
Understand patterns in user engagement over time
Analyze the growth of user base
Identify areas of friction across a sequence of steps
Measure the impact of feature releases
Discover meaningful segments to engage and nurture throughout their lifelong journey with the product
Open in Analysis Workspace for deeper analysis and collaboration with Analysts, and much more!
If you are a Customer Journey Analytics customer and are interested in joining the private beta, please contact your Adobe Account Team. Learn more
The Data Dictionary helps both users and administrators keep track of and better understand the components (dimensions, metrics) in their Customer Journey Analytics environment. Learn more
March 8, 2023
Temporarily unavailable
Data Stories in Mobile Dashboards
Data Stories let you add multiple customizable detail views to tiles in Mobile Scorecard projects. Use data stories to dive deeper into key drivers, related metrics, and different steps along the customer journey. You can easily swipe through these views to understand the whole story behind your key metrics.
Learn more
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Expiration dates for scheduled projects
You can set maximum expiration dates for scheduled projects to up to one year, regardless of schedule frequency.
Learn more
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Link sharing for projects (no login required) - Private beta access only
You can now share read-only links to Analysis Workspace projects with people who don’t have access to Customer Journey Analytics. You can share project links with people outside of your organization, or those within your organization who are not provisioned for Customer Journey Analytics. Learn more To join the private beta, contact your Adobe Account Team.
April 26, 2023
June 2023
Panel date range updates
In Workspace, we added the following improvements:
Starting with the February release, dimension items and data previews are based on the panel date range and not the last 90 days.
All dimension items listed are based on data within the panel date range. If a dimension item has data outside the date range, you can show additional data beyond the date range at the bottom of the list.
Dimensions that don’t have data can be displayed in the left rail. Click the Show more options to view dimension items with data outside the panel date range.
Data previews in the segment and calculated metric builders are based on the panel date range unless accessed from the component managers, which don’t have an associated panel and are still based on the last 90 days.
Data previews display data or components based on the panel date range.
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February 8, 2023
Fixes in Customer Journey Analytics
AN-309729; AN-309975; AN-311779; AN-313095
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
Analytics source connector availability
February 15, 2023
On February 28, 2023, the Analytics source connector was made available in the new Adobe Experience Platform data center located in Canada.
After you have created an audience, Adobe creates an Experience Platform streaming segment for each new Customer Journey Analytics Audience. A streaming segment will only be created if your organization is set up for streaming segmentation. Learn more
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February 3, 2023
Hide comparison date ranges in Mobile Scorecards
With Mobile Scorecards, you can now hide comparison date ranges.
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February 8, 2023
Calendar updates in Workspace
Anchor Panel Dates: You can make the date range components relative to the panel calendar. Learn more
Calendar styling updates: The calendar styles throughout the UI have been upgraded to present a more consistent and easy-to-use workflow.
Calendar formula updates: If you use relative dates, all calendar formulas will reflect the start of the panel date range. Learn more
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February 8, 2023
Panel date range updates
In Workspace, we added the following improvements:
Starting with the February release, dimension items and data previews are based on the panel date range and not the last 90 days.
All dimension items listed are based on data within the panel date range. If a dimension item has data outside the date range, you can show additional data beyond the date range at the bottom of the list.
Dimensions that don’t have data can be displayed in the left rail. Click the show more options to view dimension items with data outside the panel date range.
Data previews in the segment and calculated metric builders are based on the panel date range unless accessed from the component managers, which don’t have an associated panel and are still based on the last 90 days.
Data previews display data or components based on the panel date range.
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February 8, 2023
Row/column filtering for Analytics source connector streaming
The Analytics source connector in Adobe Experience Platform now allows for filtering of Analytics data which is used to populate profiles in Real-Time Customer Profile.
Row-level filtering helps reduce the number of events associated with profiles. Column-level filtering helps reduce the richness of the events themselves, thus enabling you to optimize the use of profile entitlements. This filtering applies only to data sent to Real-Time Customer Profile and Identity Service.
Filtering does not impact the data which is sent to Data Lake for use in applications such as Customer Journey Analytics. Learn more
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Rescheduled to March 29, 2023
Fixes in Customer Journey Analytics
AN-309106
Important notices for Customer Journey Analytics Administrators
Object array support for profile and lookup datasets
Profile datasets and lookup datasets now support object arrays for use in Customer Journey Analytics.
January 11, 2023
January 19, 2023
Folders in Workspace
Folders help you organize and categorize your projects for better retrieval and access. In addition, a shared Company folder allows Admins to easily create and share content with all Workspace users. Learn more
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January 11, 2023
Default landing page
The new landing page that was introduced earlier in 2022 will become the default experience for all users on January 11, 2023. The legacy landing page will be deprecated and everyone will be required to use the new experience.
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January 11, 2023
Project Manager page deprecated
With the release of the new landing page, we have deprecated the Project Manager as listed under Customer Journey Analytics > Components. The new landing page has all of the functionality of the old Project Manager page and more. Learn more
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January 11, 2023
Schedule workbooks in Report Builder
In Customer Journey Analytics, you can create schedules to send workbooks at regular intervals. Now recipients can receive the latest updates to your workbooks on a regular basis. Learn more
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January 11, 2023
Auto-save new projects
Analysis Workspace now auto-saves newly created projects. If for any reason you unexpectedly lose access to a newly created project before manually saving it, a recovery version of your project is now available. Previously, projects were auto-saved only after they were initially saved manually. Learn more
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January 11, 2023
Enhanced user preferences
You can now configure additional preferences at the user level (in Components > Preferences). When you set user preference, your selections span across your projects, tables, and visualizations. The Preferences page now contains the following new tabs, each containing many new configuration options:
Freeform table
Visualizations>/li>
. In addition, more preferences are now available on the General and Project tabs.
Previously, many of these preferences were configurable only for individual projects, tables, and visualizations. Learn more
Important notices for Customer Journey Analytics Administrators
Notice
Notice added or updated
Description
Improved IP-to-geolocation mapping
September 29, 2022
Adobe’s vendor for IP lookups, Digital Element, is upgrading to a new improved dataset (NetAcuity Pulse) for IP-to-geolocation mapping. Adobe Analytics has postponed the adoption of this new dataset to January 11, 2023. The new database will be more accurate than previous versions. Some IP-to-geo mappings will change/improve when the new database is adopted.
Customer Journey Analytics data provided through the Analytics source connector will also automatically take advantage of the new mappings.
