Erreur de canal personnalisé, d’action entrante et de jeu de données de rapport channel-reporting-errors

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• TL;DR: This page explains what the errors returned when you manage the API credentials of a custom channel, publish an inbound action, or add a dataset to the reporting configuration mean, and how to fix each family of errors.

Intents:

• Find the cause and the fix for a CJMRT, CJMIAS, or CJMRPS error
• Fix errors when activating, deactivating, naming, or deleting custom channel credentials
• Fix errors and warnings when publishing a campaign or a journey that uses an inbound action
• Fix errors when adding a dataset to the reporting configuration
• Know what to note and whom to contact when an error persists after the listed steps

Glossary:

• CJMRT, CJMIAS, CJMRPS: Error code prefixes for custom channels, inbound actions, and reporting; an error code is the prefix, an error number, and an HTTP status (for example CJMIAS-0024-400) (product-specific)
• Inbound action: Action published by a campaign or a journey; it can be a code-based experience, an in-app message, a content card, or a web action (product-specific)
• Reporting configuration: Configuration to which datasets are added for reporting (product-specific)

Guardrails:

• Journey Optimizer supports a maximum of 500 active inbound actions across live campaigns and live journeys (CJMIAS-0024-400). Stop the campaigns or journeys that use inbound actions you no longer need, then publish again.
• A new or updated edge audience can take up to one hour to activate. Until then, eligible profiles can be excluded (CJMIAS-0027-400, warning).
• A merge policy with the Active-On-Edge option enabled is needed to publish an inbound action (CJMIAS-0028-400).
• Credentials that are used by an active channel configuration cannot be deactivated (CJMRT-081517-403).
• Credentials cannot be activated while the associated custom channel is not active (CJMRT-081518-403).
• A reporting dataset must be an event-type dataset with at least one supported field group (Application Details, Commerce Details, or Web Details), in addition to the Experience Event - Proposition Interactions field group (CJMRPS-1046-400, 1048-400).
• The reporting configuration has a maximum number of datasets (CJMRPS-1049-400, message “The maximum limit of {limit} datasets has been reached.”). Remove a dataset you do not use, then add the new one.

Terminology:

• Canonical name: Custom channel — variants: custom channel authentication, credentials (as in the error messages and fixes)
• Do not confuse: CJMRT (custom channels) ≠ CJMIAS (inbound actions) ≠ CJMRPS (reporting)

FAQ:

• Q: How is an error code structured? — A prefix (CJMRT for custom channels, CJMIAS for inbound actions, CJMRPS for reporting), followed by an error number and an HTTP status, for example CJMRPS-1049-400.
• Q: Why can I not deactivate custom channel credentials? — CJMRT-081517-403: the credentials are used by an active channel configuration. Update the channel configuration first, then deactivate the credentials.
• Q: Why can I not activate custom channel credentials? — CJMRT-081518-403: the custom channel is not active. Activate the custom channel first.
• Q: Why can I not publish my inbound action? — Depending on the message: the maximum number of live inbound actions is reached (CJMIAS-0024-400), no merge policy is active on the edge (0028-400), a decision policy is missing (0029-400), some fields are invalid or missing (0030-400), or the channel configuration is missing or uses a surface (0031-400).
• Q: Why can I not add my dataset to the reporting configuration? — Depending on the message: the dataset has no supported field group (CJMRPS-1046-400: select or create a dataset that has at least one), the schema of the dataset is not an event type (1048-400: select or create an event-type dataset), the maximum number of datasets is reached (1049-400), provisioning of the sandbox is pending (1041-404) or ARES provisioning is pending (1045-400), or the dataset is not found (1042-400). If the dataset has already been added (1047-409), no action is needed; to confirm, open the list of datasets in Administration > Configurations > Reporting > Manage.
• Q: What do I do if the error persists after the listed steps? — Note the error code, the message, the request ID, and the campaign, journey, or activity concerned, and keep the logs or screenshots. Then contact your administrator for a permission or access error, or contact Adobe Support with these details. For all the support options, see the Getting support section of the error codes reference.

Troubleshooting:

• Custom channels: CJMRT-081705-400 (“A custom channel authentication with the name “{name}” already exists. Please use a unique name and try again.”): enter a unique name. CJMRT-081704-403: the status of the credentials does not allow the operation named in the message; in Administration > Channels > Channel builder > API credentials, check the status of the credentials and use an operation that this status allows. CJMRT-081707-403: the status transition named in the message is not allowed; check the current status of the credentials in the same location and use an allowed transition. CJMRT-081709-403: the credentials cannot be deleted in their current status; check the status of the credentials in the same location, then delete them once their status allows it.
• Inbound actions: CJMIAS-0027-400 (warning): wait up to one hour for the edge audience to activate. CJMIAS-0028-400: enable the Active-On-Edge option on a merge policy, then publish again. CJMIAS-0029-400: check the decision policies of the action and recreate those that were deleted. CJMIAS-0030-400: open the action and complete its fields. CJMIAS-0031-400: select a channel configuration instead of a surface.
• Reporting datasets: CJMRPS-1041-404, 1045-400 (“Provisioning is pending for sandbox.” and “ARES provisioning is pending. Add dataset after provisioning is complete.”): wait until provisioning completes, then click Add dataset again from the Dataset tab. CJMRPS-1042-400 (“Dataset not found.”): check that the dataset exists in the sandbox, or create it before you add it.

Related pages:

• Custom channel credentials: Manage API credentials for custom channels (custom-channel/custom-channel-api-credentials.md)
• Activating a custom channel: Get started with custom channels (custom-channel/get-started-custom-channel.md)
• Inbound actions: Troubleshoot inbound actions (building-journeys/troubleshooting-inbound.md)
• Inbound action limits: Guardrails and limitations (start/guardrails.md)
• Reporting datasets: Reporting and experimentation prerequisites (reports/reporting-configuration.md)
• Edge audiences: Define the Action campaign audience (campaigns/campaign-audience.md)
• Merge policy for inbound actions: Code-based experience prerequisites (code-based/code-based-prerequisites.md)
• Decision policies: Create decisions policies (experience-decisioning/create-decision-policy.md)
• Other error code prefixes: Error codes reference (building-journeys/error-codes-reference.md)
• Support options when an error persists: Getting support (building-journeys/error-codes-reference.md#getting-support)
• Contacting Adobe Support: Support ticket guidelines (start/user-interface.md#support-ticket-guidelines)