Below you’ll find all the features included in the September '23 release. Check your Adobe Marketo Engage edition for feature availability.
The following features fall under the standard release cycle and will start to be released on September 8, 2023, with a phased rollout of remaining features over the subsequent weeks. Release features and dates are subject to change. Please check next to each feature for its status.
Feature
Status
Documention
Marketo Reference Library: The Marketo Engage Program Reference Library allows users to import "example" programs and other assets that represent best practices recommended by Adobe. Our Product Management team has completely updated the library, providing more valuable tools for those who want to get their program started quickly.
Shipped
Used By Count Column for Design Studio Assets: The Used By Count column for List Views in Design Studio highlights the number of assets that are being used. This is applicable for Snippets, Email Templates, Forms, and Landing Page Templates.
Shipped
n/a
Used By Tab Enhancements for Design Studio Assets: The Used By Enhancement tab provides a more detailed view of the type and name of an asset, along with where it's being used. This is applicable for Email Details and Images & Files Details.
Shipped
n/a
Localization for Interactive Webinars: This allows you to view the Marketo Interactive Webinar Event Program details in the desired language, as well as choose the language of delivery if you want it different from the language of the Marketo user who created the Event Program.
Shipped
User Access Management for Interactive Webinars: User Access Management allows Interactive Webinars' users to access only the Event Programs they're permitted to, helping to prevent unauthorized access.
Shipped
All features below follow an Agile format and are released on various dates before or after the standard release date. Please check next to each feature for its status.
Feature
Status
Documention
Action Card in Stream Designer: Marketers can use action cards in the Dialogue stream to pass hidden values to the Marketo Engage person record when visitors engage with a Dialogue.
Shipped
Conversational Forms with Marketo Engage Forms: Make Marketo Engage Forms conversational by integrating them with Dynamic Chat Conversational Flows. Instantly qualify leads using form data or Smart List membership for meeting bookings, white paper links, or custom goals.
Shipped
Conversations SDK: Turn any form, landing page, or almost any web page into engaging meeting booking experiences.
Shipped
Custom Meeting Booking Settings: Agents can set custom meeting booking settings such as availability, meeting length, and 'buffer time' between meetings.
Shipped
Fallback Settings: Admins can set custom fallback settings to define what visitors see when agents are not available to chat.
Shipped
Global Performance Dashboard: See how well your Dialogues are performing, including engagement and performance metrics (total and over a time), top performing pages, and top performing Dialogues.
Shipped
Live Chat: Web visitors can chat with sales agents in real time to get their questions answered.
Shipped
Live Chat Performance Dashboard: View how many conversations your live sales agents had and which teams are performing the best.
Shipped
Marketo Engage Smart List Targeting: Marketers can target members of Marketo Engage Smart Lists in Dialogue audience criteria.
Shipped
Meeting Performance Dashboard: See how many meetings are being booked and who they're being booked with.
Shipped
New Dynamic Chat Activities: New activities to support Conversational Flows, Live Chat, and other new features.
Shipped
Real-time Live Chat Notifications: When visitors request to live chat, agents receive real-time in-app and browser notifications.
Shipped
Teams: Create teams of agents that visitors can be routed to for live chat or meeting bookings.
Shipped
Trigger Tokens for New Activities: New trigger tokens are available to support the new activities for Dynamic Chat.
Shipped
Conversational Flow Asset Page: The Design Studio Asset page now lists Dynamic Chat Conversational Flows. See which Flows can be integrated into Marketo Engage assets and deeplink directly to their editor.
Shipped
n/a
Sales Insight Actions Notifications: Agents with Sales Insight Actions will receive real-time live chat request notifications in the Sales Insight Actions panel.
Coming Soon
Coming Soon
