Orders

The Orders grid lists all current orders and tracks their progress and order status through the workflow. An easy way to understand the basic process is that an order becomes an invoice, and an invoice becomes a shipment. The grid represents the first stage of the process, and is where you can update existing orders and create orders.

Usually, orders are created when customers complete the checkout process from the storefront. However, if a customer needs assistance, you can also access their shopping cart or create an order either from the Orders grid or directly from their customer account.

Orders workspace

The Orders workspace lists all current orders, and gives you the ability to edit existing orders and create orders. Each row in the grid represents a customer order, and each column represents an attribute, or data field. Use the standard controls to sort and filter the list, find orders, and apply actions to selected orders. Use the tabs above the pagination controls to filter the list, change the default view, change and rearrange columns, and export data.

Grid layout

The selection of columns and their order in the grid can be changed according to your preference. The new layout can be saved as a grid view. By default, only nine of 20 available columns are included in the grid.

Change the column selection

In the upper-right corner, click the Columns (  ) control and do the following:

• Select the checkbox of any column that you want to add to the grid.
• Clear the checkbox of any column that you want to remove from the grid.

Reset the column selection

1. Click the Columns (  ) control.

2. To reset the grid columns, click Reset.

   The grid layout changes to display only default columns.

Move a column

1. Click and hold the header of the column.

2. Drag the column to the new position and release.

Save a grid view

1. Click the View (  ) control.

2. Click Save Current View.

3. Enter a name for the view.

4. To save all changes, click the arrow (  ).

   The name of the view now appears as the current view.

Change the view

Click the View ( ) control. Then, do one of the following:

• To use a different view, click the name of the view.

• To change the name of a view, click the Edit (  ) icon and update the name.

Workspace controls

Actions

To apply an action to specific orders, select the checkbox in the first column of each order. To select or deselect all orders, use the control at the top of the column.

Control	Description
Actions	Lists all actions that can be applied to selected orders. To apply an action to an order or group of orders, select the checkbox in the first column of each order. Order actions: Cancel / Hold / Unhold / Print Invoices / Print Packing Slips / Print Credit Memos / Print All / Print Shipping Labels / Move to Archive (Adobe Commerce only)
Mass Actions	Can be used to select multiple records as the target of action. Select the checkbox in the first column of each record that is subject to the action. Options: Select All / Unselect All / Select Visible / Unselect Visible
Submit	Applies the current action to the selected order records.
Edit	Opens the order in edit mode.

Column descriptions

Additional columns available:

Column	Description
Billing Address	The billing address of the customer who placed the order.
Shipping Address	The address where the order is to be shipped.
Shipping Information	The method that is to be used to ship the order.
Customer Email	The email address of the person who placed the order.
Customer Group	The customer group to which the person who placed the order is assigned.
Subtotal	The order subtotal, without shipping and handling, and tax.
Shipping and Handling	The amount charged for shipping and handling.
Customer Name	The first and last name of the customer who placed the order.
Payment Method	The method of payment to be used for the order.
Total Refunded	Any amount from the order that is to be refunded to the customer.
Refunded to Store Credit	(Adobe Commerce only) Any amount from the order that is to be refunded to the customer’s store credit.
Company Name	(Available with B2B for Adobe Commerce) The name of the company who placed the order.

Order search

The Search box in the upper left of the Orders grid can be used to find specific orders by keyword, or by filtering the order records in the grid.

Search for a match

1. Enter a search term into the page search box.

2. To display the results, click Search ( ).

Filter the search

1. To display the selection of search filters, click the Filters ( ) tab.

   

2. Complete as many of the filters as you want to describe the orders that you want to find.

3. Click Apply Filters to display the results.

Search filters

Search tools

Troubleshooting resources

For help with troubleshooting order issues, see the following Commerce Support Knowledge Base articles:

• Orders display error
• PayPal duplicate orders 10415 error
• New orders are sent to archive
• Orders not displayed in the Orders grid in the Admin
• Order status - incorrect shipment created via REST API