Set up reporting for Edge implementations

In Customer Journey Analytics, create a connection as described in Create a connection.

When creating the connection, the following selections are required for streaming media:

1. Select the dataset that you created during implementation.

2. Ensure that the Import all new data setting is enabled.

Continue with Create a data view in Customer Journey Analytics.

In Customer Journey Analytics, create a data view as described in Create or edit a data view.

1. In the Connection field, select the connection that you previously created.

   It can take up to 15 minutes before a new connection is available to select.

2. On the Components tab, in the Schema fields section, search for each component in the tables below and drag it into the Metrics panel. If multiple fields of the same name exist, use the XDM path to confirm the correct field.

   Main content - Content metrics

   table 0-row-2 1-row-2 2-row-2 3-row-2 4-row-2 5-row-2 6-row-2 7-row-2 8-row-2 9-row-2
   Component name	XDM path
   Media Starts	mediaReporting.sessionDetails.isViewed
   Media Segment Views	mediaReporting.sessionDetails.hasSegmentView
   Content Starts	mediaReporting.sessionDetails.isPlayed
   Content Completes	mediaReporting.sessionDetails.isCompleted
   Content Time Spent	mediaReporting.sessionDetails.timePlayed
   Media Time Spent	mediaReporting.sessionDetails.totalTimePlayed
   Unique Time Played	mediaReporting.sessionDetails.uniqueTimePlayed
   10% Progress Marker	mediaReporting.sessionDetails.hasProgress10
   Average Minute Audience	mediaReporting.sessionDetails.averageMinuteAudience

   Chapter & Ads - Chapter & Ads metrics

   table 0-row-2 1-row-2 2-row-2 3-row-2 4-row-2 5-row-2 6-row-2
   Component name	XDM path
   Chapter Started	mediaReporting.chapterDetails.isStarted
   Chapter Completed	mediaReporting.chapterDetails.isCompleted
   Chapter Time Played	mediaReporting.chapterDetails.timePlayed
   Ad Started	mediaReporting.advertisingDetails.isStarted
   Ad Completed	mediaReporting.advertisingDetails.isCompleted
   Ad Time Played	mediaReporting.advertisingDetails.timePlayed

   QoE - QoE metrics

   table 0-row-2 1-row-2 2-row-2 3-row-2 4-row-2 5-row-2 6-row-2 7-row-2 8-row-2 9-row-2 10-row-2
   Component name	XDM path
   Time To Start	mediaReporting.qoeDataDetails.timeToStart
   Drops Before Starts	mediaReporting.qoeDataDetails.isDroppedBeforeStart
   Buffer Impacted Streams	mediaReporting.qoeDataDetails.hasBufferImpactedStreams
   Bitrate Change Impacted Streams	mediaReporting.qoeDataDetails.hasBitrateChangeImpactedStreams
   Bitrate Changes	mediaReporting.qoeDataDetails.bitrateChangeCount
   Average Bitrate	mediaReporting.qoeDataDetails.bitrateAverage
   Dropped Frames	mediaReporting.qoeDataDetails.droppedFrames
   Errors	mediaReporting.qoeDataDetails.errorCount
   Error Impacted Streams	mediaReporting.qoeDataDetails.hasErrorImpactedStreams
   Dropped Frame Impacted Streams	mediaReporting.qoeDataDetails.hasDroppedFrameImpactedStreams

   Player state - Player state metrics

   table 0-row-2 1-row-2 2-row-2 3-row-2
   Component name	XDM path
   Player State Set	mediaReporting.states.isSet
   Player State Count	mediaReporting.states.count
   Player State Time	mediaReporting.states.time

3. Update the labels (in the Context labels drop-down menu) for the components in the following table. Search for and drag any components that are not already in the metrics panel into the panel.

   table 0-row-2 1-row-2 2-row-2 3-row-2 4-row-2 5-row-2
   Component name	Context label
   Media Session Server Timeout	Media: Seconds Since Last Call
   Media Time Spent	Media: Media Time Spent
   Total Buffer Duration	Media: Total Buffer Duration
   Time to Start	Media: Time To Start
   Total Pause Duration	Media: Total Pause Duration

4. To add breakdowns to your project, add the following dimensions to the Dimensions panel:

   table 0-row-2 1-row-2 2-row-2
   XDM path	Component name
   mediaReporting.states.name	Player State Name
   mediaReporting.sessionDetails.ID	Media Session ID

   In addition to the dimensions in this table, you can add any other dimensions that you want to filter data by in your projects.

Select Save and continue > Save and finish to save your changes.

Continue with Create and configure a project in Customer Journey Analytics.

In Customer Journey Analytics, in the Workspace tab, in the Projects area, select Create project.

Select Blank project > Create.

In the new project, select the data view that you previously created.

When creating panels in your project, you can use any components that you added to your data view.

Select the Panels icon in the left rail, then drag in the Media concurrent viewers panel and the Media playback time spent panel.

(Conditional) If you added custom metadata to your schema, set the persistence for the custom fields, as described in Persistence component settings in the Customer Journey Analytics guide.

Share the project as described in Share projects.