Help & support options for Campaign Classic

Need Support for Campaign Classic? You are at the right place!

Get support using our FAQs, best practices, online resources and support portal. You can also join Campaign community, ask the experts or log an issue.

Common issues and best practices

Campaign Control Panel

Request for help

Common issues and best practices

Frequently Asked Questions

How to upgrade to a new build? how to monitor workflow execution? what is the database cleanup workflow?.. Read out top 10 questions.

Topics Q&ACommon issuesBest practicesHow-to

Campaign Control Panel

What is Control Panel?

Campaign Control Panel helps you increase efficiency in your work as a product admin of Campaign Classic, by allowing you to manage settings and track usages for each of your instances.
Click here for more information.

NOTE

Control Panel is accessible to all Admin users. The steps to grant Admin access to a user are detailed in this section.

Note that your instance must be hosted on AWS and upgraded with the latest Gold Standard build or the latest GA build (21.1). Learn how to check your version in this section. To check if your instance is hosted on AWS, follow the steps detailed in this page.

How to access Control Panel?

The Control Panel is available directly from Adobe Experience Cloud. It is accessible to Admin users only. Click here for more information.

Control Panel FAQ

Click here to access Campaign Control Panel FAQ.

SFTP management

In the Control Panel, you can interact with all SFTP servers that are connected to Campaign instances that you have access to. You can monitor their storage capacity, manage IP addresses on the allow list, and public SSH keys. Click here for more information.

Subdomains and certificates

You can monitor your subdomains and their certificates. Learn more:

Instance settings

Learn how to manage your Campaign Classic instances settings in the Control Panel. Learn more:

Request for help

The new ticketing system has been launched through Adobe Admin Console. The new system requires new individual accounts for each user, with correct permissions. If you find that you can’t log in with your Adobe ID, request access via the Experience League, and the Customer Care team will get you set up as soon as possible. Learn more

Ask the experts!

Join Campaign Classic Community: search for answers in existing question or ask your question to the community. Join the conversation

Access Campaign Download Center

As of June 2020, the Experience Cloud solution Software Distribution replaces the legacy Neolane Download Center and provides a more efficient experience to find and download your software, packages and tools. Click here to access the Experience Cloud Software Distribution.
Learn more about the new Download Center in this page.

Create a ticket or start a chat

Creating a case allows you to contact the Adobe Customer Support Team about any issues that you face with your Adobe products. To help resolve or troubleshoot your issues, the Adobe Admin Console will allow you to chat with Adobe Customer Support.

To log an issue or start a chat session in that new system, connect to Adobe Admin Console. Follow the detailed procedure described in this page.

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Time to shine!

Apply now for the 2021 Adobe Experience Maker Awards.

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