DocumentationCampaignCampaign Classic v7 Documentation

External accounts external-accounts

Last update: Tue Nov 19 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Adobe Campaign comes with a set of pre-defined external accounts. In order to set up connections with external systems, you can create new external accounts.

External accounts are used by technical processes such as technical workflows or campaign workflows. For example, when setting up a file transfer in a workflow or a data exchange with any other application (Adobe Target, Experience Manager, etc.), you need to select an external account.

Create an external account creating-an-external-account

To create a new external account, follow the steps below. Detailed settings depend on the type of external account.

  1. From Campaign Explorer, select Administration ‘>’ Platform ‘>’ External accounts.

  2. Click the New button.

  3. Enter a Label and an Internal Name.

  4. Select your external account Type which one you want to create.

  5. Configure the access to the account by specifying credentials depending on the chosen external account type.

    The necessary information is usually provided by the provider of the server you are connecting to.

  6. Check the Enabled option to activate the connection.

  7. Click Save.

The external account is created and added to the external accounts list.

Campaign-specific External Accounts

Bounce mails bounce-mails-external-account

The Bounce mails external account specifies the external POP3 account to be used to connect to the email service. For more on this external account, refer to this page.

All servers configured for POP3 access can be used to receive return mail.

To configure the Bounce mails (defaultPopAccount) external account:

  • Server

    URL of the POP3 server.

  • Port

    POP3 connection port number. The default port is 110.

  • Account

    Name of the user.

  • Password

    User account password.

  • Encryption

    Type of chosen encryption between By default, POP3 + STARTTLS, POP3 or POP3S.

  • Function

    Inbound email or SOAP router

IMPORTANT
Before configuring your POP3 external account using Microsoft OAuth 2.0, you first need to register your application in the Azure portal. For more on this, refer to this page.

To configure a POP3 external using Microsoft OAuth 2.0, check the Microsoft OAuth 2.0 option and fill in the following fields:

  • Azure tenant

    Azure ID (or Directory (tenant) ID) can be found in the Essentials drop-down of your application overview in the Azure portal.

  • Azure Client ID

    Client ID (or Application (client) ID) can be found in the Essentials drop-down of your application overview in the Azure portal.

  • Azure Client secret

    Client secret ID can be found in the Client secrets column from the Certificates & secrets menu of your application in the Azure portal.

  • Azure Redirect URL

    Redirect URL can be found in the Authentication menu of your application in the Azure portal. It should end with the following syntax nl/jsp/oauth.jsp, e.g. https://redirect.adobe.net/nl/jsp/oauth.jsp.

Internet access is needed for setup and to use the Test Connection button in the client console. After setup, the inMail process can communicate with Microsoft servers without internet.

After entering your different credentials, you can click Setup the connection to finish your external account configuration.

Routing routing-external-account

The Routing external account allows you to configure each channel available in Adobe Campaign depending on the packages installed.

The following channels can be configured:

Email routing email-routing-external-account

The email routing external account is provided by default, adapted to your configuration.

As an on-premise/hybrid customer, you can create new routing external accounts, or update parameters, as described below. This configuration is reserved to expert users and can impact your deliverability. For any question, contact Adobe customer care or your Adobe representative.

  • You can use a Mid-sourcing, External routing, or Bulk delivery routing type.

  • For Bulk and Mid-sourcing delivery modes, you can specify your branding parameters in the Branding tab. These parameters are used to override the default parameters for Mirror page URL and Error address with settings specific to your brand.

  • To configure a Mid-sourcing external account, refer to this section

Execution instance execution-instance-external-account

If you have a broken-down architecture, you need to specify the execution instances linked to the control instance and connect them. Transactional message templates are deployed to the execution instance.

  • URL

    URL of the server on which the execution instance is installed.

  • Account

    Name of the account, it must match the Message Center Agent as defined in the operator folder.

  • Password

    Password of the account as defined in the operator folder.

For more information on this configuration, refer to this page.

Access to External Systems External Accounts

FTP ftp-external-account

The FTP external account lets you configure and test access to a server outside of Adobe Campaign. To set up connections with external systems such as FTP servers 898 used for file transfers, you can create your own external accounts. For more on this, refer to this page.

To do so, specify in this external account the address and credentials used to establish the connection to the FTP server

  • Server

    Name of the FTP server.

  • Port

    FTP connection port number. The default port is 21.

  • Account

    Name of the user.

  • Password

    User account password.

  • Encryption

    Type of chosen encryption between None or SSL.

To know where to locate these credentials, refer to this page.

SFTP sftp-external-account

The SFTP external account lets you configure and test access to a server outside of Adobe Campaign. To set up connections with external systems such as SFTP used for file transfers, you can create your own external accounts. For more on this, refer to this page.

  • Server

    URL of the SFTP server.

  • Port

    FTP connection port number. The default port is 22.

  • Account

    Account name used to connect to the SFTP server.

  • Password

    Password used to connect to the SFTP server.

External database (FDA) external-database-external-account

Use the External database type external account to connect to external an database. Learn more about Federated Data Access (FDA) option in this section.

External databases compatible with Campaign are listed in the Compatibility matrix

External account configuration settings depend on the database engine. Learn more in the following sections:

Adobe Solution Integration External Accounts

Adobe Experience Cloud adobe-experience-cloud-external-account

To connect to the Adobe Campaign console using an Adobe ID, you must configure the Adobe Experience Cloud (MAC) external account.

  • IMS server

    URL of your IMS server. Make sure both stage and production instances point to the same IMS production end point.

  • IMS scope

    Scopes defined here must be a subset of those provisioned by IMS.

  • IMS client identifier

    ID of your IMS client.

  • IMS client secret

    Credential of your IMS client secret.

  • Callback server

    Access URL of your Adobe Campaign instance.

  • IMS organization ID

    ID of your organization. To find your organization ID, refer to this page.

  • Association mask

    Syntax which will allow configuration names in Enterprise Dashboard to be synced with the groups in Adobe Campaign.

  • Server

    URL of your Adobe Experience Cloud instance.

  • Tenant

    Name of your Adobe Experience Cloud Tenant.

For more information on this configuration, refer to this page.

Web Analytics web-analytics-external-account

The Web Analytics external account allows you to forward data from Adobe Analytics to Adobe Campaign in the form of segments. Conversely, it sends indicators and attributes of email campaigns delivered by Adobe Campaign to Adobe Analytics connector.

For this external account, the calculation formula for tracked URLs must be enriched and connection between the two solutions must be approved. For more on this, refer to this page.

Adobe Experience Manager adobe-experience-manager-external-account

The AEM (AEM instance) external account allows you to manage the content of your email deliveries as well as your forms directly in Adobe Experience Manager.

  • Server

    URL of the Adobe Experience Manager server.

  • Port

    Account name used to connect to the Adobe Experience Manager authoring instance.

  • Password

    Password used to connect to the Adobe Experience Manager authoring instance.

For more on this, refer to this section.

CRM Connector External Accounts

Microsoft Dynamics CRM microsoft-dynamics-crm-external-account

NOTE
On-premise and Office 365 deployment types are now deprecated. Learn more.

The Microsoft Dynamics CRM external account allows you to import and export Microsoft Dynamics data into Adobe Campaign.

Learn more about Campaign - Microsoft Dynamics CRM connector in this page.

With Web API deployment type and Password credentials authentication, you need to provide the following details:

  • Account

    Account used to sign in to Microsoft CRM.

  • Server

    URL of your Microsoft CRM server.

    To find your Microsoft CRM Server URL, access your Microsoft Dynamics CRM account then click Dynamics 365 and select your app. You can then find your Server URL in the address bar of your browser, e.g. https://myserver.crm.dynamics.com/.

  • Client identifier

    Client ID which can be found from Microsoft Azure management portal in the Update your code category, Client ID field.

  • CRM version

    Choose Dynamics CRM 365 CRM version.

With Web API deployment type and Certificate authentication, you need to provide the following details:

  • Server

    URL of your Microsoft CRM server.

    To find your Microsoft CRM Server URL, access your Microsoft Dynamics CRM account then click Dynamics 365 and select your app. You can then find your Server URL in the address bar of your browser, e.g. https://myserver.crm.dynamics.com/.

  • Private Key (Base64 encoded)

    Note that the Private key needs to be encoded to Base64.

    To do so, you can use the help of a Base64 encoder or use the command line base64 -w0 private.key for Linux.

  • Custom Key identifier

  • Key ID

  • Client identifier

    Client ID which can be found from Microsoft Azure management portal in the Update your code category, Client ID field.

  • CRM version

    Version of the CRM between Dynamics CRM 2007, Dynamics CRM 2015 or Dynamics CRM 2016.

For more information on this configuration, refer to this page.

Salesforce.com CRM salesforce-crm-external-account

The Salesforce CRM external account allows you to import and export Salesforce data into Adobe Campaign.

To configure the Salesforce CRM external account to work with Adobe Campaign, you need to provide the following details:

  • Account

    Account used to sign in to Salesforce CRM.

  • Password

    Password used to sign in to Salesforce CRM.

  • Client identifier

    To know where to find your client identifier, refer to this page.

  • Security token

    To know where to find your security token, refer to this page.

  • API version

    Select the version of the API.

For this external account, you need to configure you Salesforce CRM with the configuration assistant.

For more information on this configuration, refer to this page.

Transfer Data External Accounts

Amazon Simple Storage Service (S3) amazon-simple-storage-service--s3--external-account

The Amazon Simple Storage Service (S3) connector can be used to import or export data to Adobe Campaign. It can be set up in a workflow activity. For more on this, refer to this page.

As you are setting up this new external account, you need to provide the following details:

  • AWS S3 Account Server

    URL of your server, it should be filled as follows:

    code language-none 
    <S3bucket name>.s3.amazonaws.com/<s3object path>

  • AWS access key ID

    To know where to find your AWS access key ID, refer to this page .

  • Secret access key to AWS

    To know where to find your secret access key to AWS, refer to this page.

  • AWS Region

    To learn more on AWS region, refer to this page.

  • The Use server side encryption checkbox allows you to store your file in S3 encrypted mode.

To learn where to find the access key ID and secret access key, refer to Amazon Web services documentation.

Azure Blob Storage azure-blob-external-account

The Azure Blob storage external account can be used to import or export data to Adobe Campaign using a Transfer file workflow activity. For more on this, refer to this section.

To configure the Azure external account to work with Adobe Campaign, you need to provide the following details:

  • Server

    URL of your Azure Blob storage server.

  • Encryption

    Type of chosen encryption between None or SSL.

  • Access key

    To know where to find your Access key, refer to this page.

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