開始使用歷程活動 about-journey-activities

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• TL;DR: This page introduces the three categories of journey activities — events, orchestration, and actions — and explains best practices for labeling, managing parameters, and handling errors in Adobe Journey Optimizer journeys.

Intents:

• Identify and distinguish between event, orchestration, and action activities in a journey
• Add labels and descriptions to journey activities for easier identification and reporting
• Configure an alternative path to handle timeouts or errors in a journey activity
• Override advanced parameters on a specific journey activity
• Combine multiple activity types to build cross-channel journey scenarios
• Troubleshoot activity configuration errors before publishing a journey

Glossary:

• Event activity: A journey activity triggered by an incoming event (e.g., purchase, audience qualification) that starts or advances a profile through the journey (product-specific)
• Orchestration activity: A journey activity (e.g., Optimize, Read Audience, Wait) that controls the flow and branching logic of a journey (product-specific)
• Action activity: A journey activity that delivers a communication or calls an external system as the result of a trigger (product-specific)
• Custom action: A user-configured action that connects Journey Optimizer to a third-party system for sending messages or data (product-specific)
• Alternative path: A fallback branch added to an activity so the journey continues even when a timeout or error occurs (product-specific)

Guardrails:

• Tests and publications cannot be performed if configuration errors are still detected in any activity
• Advanced/technical parameters on most activities are read-only and cannot be modified without using the parameter override feature

Terminology:

• Canonical name: Journey Activity — Acronym: none — variants: activity, node, step
• Synonyms: “action activity” = “channel action” = “message action”
• Do not confuse: “Orchestration activity” ≠ “Action activity” (orchestration controls flow; actions deliver communications)

FAQ:

• Q: What is the difference between event, orchestration, and action activities? — Event activities trigger journey entry or progression; orchestration activities control branching and flow logic; action activities deliver messages or call external systems.
• Q: How do I add a label to a journey activity? — Open the activity properties pane and fill in the Label field; the label appears as a suffix under the activity node on the canvas.
• Q: What happens when an error occurs in an action or condition activity? — The profile’s journey stops unless you check the “Add an alternative path in case of a timeout or an error” option on that activity.
• Q: Can I use Adobe Campaign to send messages from a journey? — Yes, Journey Optimizer supports integration with Adobe Campaign v7/v8, Campaign Standard, and Marketo Engage for sending messages via custom action activities.
• Q: How do I override a read-only advanced parameter on an activity? — Click the “Enable parameter override” icon to the right of the parameter field to force a custom value.