設定電子郵件設定 email-settings

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• TL;DR: This page explains how to define email settings in a channel configuration, including email type, subdomain, IP pool, list unsubscribe, header parameters, BCC, seed list, retries, URL tracking, and execution address.

Intents:

• Choose the email type (Marketing or Transactional) for a channel configuration
• Select the subdomain and IP pool used to send emails
• Enable list unsubscribe and set header parameters (From, Reply to, Error, optional Sender)
• Enable BCC email and configure sending to suppressed email addresses
• Add a seed list and configure email retry parameters
• Set the execution (delivery) address used to determine which email address to send to

Glossary:

• Marketing email type: Promotional email that requires user consent (product-specific)
• Transactional email type: Non-commercial email (for example order confirmation, password reset, delivery information) that can be sent to profiles who unsubscribed from marketing communications, only in specific contexts (product-specific)
• BCC email: An identical (blind carbon copy) of sent emails delivered to a BCC inbox for compliance or archival purposes (product-specific)
• Seed list: A list of internal seed addresses automatically included in deliveries at execution time, which receive a copy of the message for assurance purposes (product-specific)
• Suppression list: The list into which email addresses marked as hard bounces, soft bounces, and spam complaints are automatically collected and excluded from sending (product-specific)
• Execution fields / Delivery address: The field used to determine which email address to use from the profile service in priority when several addresses are available (product-specific)

Guardrails:

• Before creating an email channel configuration, set up your sending subdomains and create at least one IP pool.
• Configuration changes: for batch journeys, a change does not apply to batch execution already started and is picked up at the next recurrence or new execution; for transactional messages, the change is picked up immediately for the next communication (up to a five-minute delay).
• You must choose a valid channel configuration matching the email type category you selected.
• You cannot proceed with configuration creation while the selected IP pool is under edition (Processing status) and has never been associated with the selected subdomain; save as draft and retry once the IP pool has the Success status.
• For non-production environments, Adobe does not create out-of-the-box test subdomains nor grant access to a shared sending IP pool.
• The BCC email address must use a subdomain that has a valid MX record configuration, otherwise the email configuration processing will fail.
• Sending to suppressed email addresses is only available for the Transactional email type, is disabled by default, and applies only to addresses suppressed due to spam complaint.
• The seed list feature currently applies to the email channel only, and only one seed list can be selected at a time.
• Email retry period must be an integer value within range: minimum 6 hours for marketing emails, minimum 10 minutes for transactional emails, and a maximum of 84 hours (5040 minutes) for both email types; the default retry time period is 84 hours (3.5 days).

Terminology:

• Canonical name: email settings — Acronym: n/a — variants: email channel configuration settings, email configuration
• Synonyms: “BCC email” = “blind carbon copy”; “execution fields” = “delivery address”
• Do not confuse: “Marketing” email type (requires user consent) ≠ “Transactional” email type (non-commercial, sendable to unsubscribed profiles in specific contexts)
• Do not confuse: IP pool “Processing” status (under edition, blocks configuration creation) ≠ “Success” status (ready to use)

FAQ:

• Q: What is the difference between the Marketing and Transactional email types? — Marketing is for promotional email and requires user consent; Transactional is for non-commercial email, can be sent to profiles who unsubscribed from marketing, and can only be sent in specific contexts.
• Q: What is the default email retry time period and can I change it? — The default is 84 hours (3.5 days); you can adjust it within the allowed range (minimum 6 hours for marketing, minimum 10 minutes for transactional, maximum 84 hours / 5040 minutes for both).
• Q: Can I send emails to addresses on the suppression list? — Only transactional messages, and only to addresses suppressed due to spam complaint, by enabling the Send to suppressed email addresses option, which is disabled by default.
• Q: How many seed lists can I select? — Only one seed list can be selected at a time, and the feature currently applies to the email channel only.
• Q: Why does my BCC email configuration fail? — The BCC address must use a subdomain with a valid MX record configuration; if the MX record is not configured, the email configuration processing fails.
• Q: When do updated configuration settings take effect? — For batch journeys, at the next recurrence or new execution; for transactional messages, immediately for the next communication (up to a five-minute delay).