检查和发送推送通知 send-push

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• TL;DR: This page explains how to preview, validate, and send a push notification in Journey Optimizer, including the simulation methods, the warnings and errors that can block sending, and approval requirements.

Intents:

• Preview push notification content using the available simulation methods
• Preview content per device type (iOS, Android, or Web)
• Check and resolve alerts (warnings and errors) before sending
• Understand which errors block testing or activation
• Send the push notification by completing the journey or campaign configuration

Glossary:

• Simulate content: The option to test content variations with sample input data or AI auto-generation (product-specific)
• Simulate content (AEP profiles): The option, selected from the Simulate content dropdown, to preview with test profiles and select the device type (iOS, Android, or Web) (product-specific)
• Warnings: Alerts that refer to recommendations and best practices (product-specific)
• Errors: Alerts that prevent you from testing or activating the journey as long as they are not resolved (product-specific)

Guardrails:

• Errors prevent you from testing or activating the journey until resolved; warnings refer to recommendations and best practices and do not block.
• The push notification size cannot exceed 4KB (hard limit); the “Push iOS/Android payload has exceeded limit of 4KB” error appears when it does — reduce the use of images or emojis to respect the limit.
• “The push version of the message is empty” error appears when the push notification body or title is missing.
• “configuration doesn’t exist” error occurs when the selected configuration is deleted after message creation; select another configuration in the message Properties.
• For better deliverability, use phone numbers in formats supported by the provider (for example, Twilio and Sinch only support E.164 format).
• If your campaign is subject to an approval policy, you must request approval before you can send the push notification.

Terminology:

• Canonical name: Check & send your push notification — Acronym: n/a — variants: preview push, validate push, send push
• Synonyms: “Simulate content (AEP profiles)” = preview with test profiles
• Do not confuse: “Warnings” (recommendations and best practices; do not block) ≠ “Errors” (prevent testing or activating until resolved)
• Do not confuse: “Simulate content” (test content variations with sample input data or AI auto-generation) ≠ “Simulate content (AEP profiles)” (preview with test profiles by device type)

FAQ:

• Q: How can I preview my push notification? — Use Simulate content to test variations with sample input data or AI auto-generation, or select Simulate content (AEP profiles) to preview with test profiles by device type (iOS, Android, or Web).
• Q: What is the push payload size limit? — The push notification size cannot exceed 4KB; reduce the use of images or emojis to respect it.
• Q: What stops me from sending my message? — Unresolved errors, such as an empty push version, a deleted configuration, or a payload exceeding 4KB, prevent testing or activation; warnings do not block.
• Q: What if my selected configuration was deleted? — The “configuration doesn’t exist” error appears; select another configuration in the message Properties.
• Q: Do I need approval to send? — If your campaign is subject to an approval policy, you must request approval before sending the push notification.