Get started with the Frame.io integration
The Workfront and Frame.io integration keeps creatives, marketers, and stakeholders aligned with a seamless workflow. Access real-time updates, avoid duplicate work, and ensure assets are approved before launch.
For more information about Frame.io, see Getting Started with Frame.io.
You must have the Workfront and Frame.io integration set up in your Workfront instance. For more information, see Frame.io integration overview.
Integration requirements
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Workfront and Frame.io must be deployed to the same Identity Management system (IMS) organization.
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Users can belong to only one Workfront instance within the IMS organization.
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The Workfront instance must be enabled on the Adobe Unified Experience and Adobe enterprise storage.
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The integration must be configured by Adobe Professional Services.
Work initiation and planning in Workfront
Project coordinators can create projects and plan work in Workfront. Projects created in an instance with the Frame.io integration enabled utilize Adobe Enterprise Storage, which allows assets to be stored and managed within the Adobe ecosystem.
If your organization has a Frame.io Enterprise license, projects created in Workfront are also visible in Frame.io, allowing users to interact and upload assets in either product.
For information about Adobe Enterprise Storage or projects in Frame.io, see
Review and approve assets
Once an asset is finished, the project coordinator can initiate the formal review and approval process in Workfront.
After the approval workflow is created, reviewers and approvers can use the Frame.io viewer to add comments and mark up the asset. They can also make the approval decision in the Frame.io viewer.
For more information about setting up projects, see
Initiate formal reviews and approvals in Workfront
Project coordinators can create one-time review and approvals or resuable approval templates. They can assign reviewers, approvers, or a mix of both:
- Reviewers can add comments and mark up assets. Once finished, they can mark their review as complete. Marking the review as complete is not required for the asset to move forward in the approval process.
- Approvers can add comments and mark up assets. They must make a decision to move the approval process forward.
Create a review and approval workflow
Reviewers and approvers can be added to a single-use approval workflow or a reusable approval template:
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Single-use approvals: In the project or task where the asset resides, the project coordinator can assign reviewers and approvers and set a completion deadline. Reviewers and approvers are reminded by email 72 hours before the deadline, 24 hours before the deadline, and then on the deadline itself.
For more information, see Create a document review or approval request.
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Approval templates: In the Workfront Setup area, project coordinators can create resuable Approval Templates. Within a template, users can add reviewers and approvers and specify a completion timeframe. When the approval template is applied to an asset, the deadline is calculated from the specified timeframe.
Once a template is created, it can be applied to an asset to begin the formal review and approval process in Workfront.
For more information, see Create an Approval Template.
Review and approve assets in the Frame.io viewer
Once the review and approval workflow is initiated in Workfront, reviewers and approvers can access the Frame.io viewer to add comments, mark up the asset, and make a decision.
For more information, see Review and approve with the Frame.io viewer.
Access the Frame.io viewer
Users can access the Frame.io viewer in the following ways:
- Workfront email notifications
- The My approval widget in the Workfront Home area
Add comments and mark up assets
Comments and asset markup is visible in the Frame.io viewer. For more information on using the Frame.io viewer, see Commenting on your media.
Make a decision
Once all review activity is complete, approvers must make one of the following decisions:
- Approve: The asset does not need changes and is ready for use.
- Needs work: The asset needs changes and is not ready for use. Once the specified changes are made, the asset must be uploaded as a new version and go through another round of approvals.
Reviewers can mark their review complete inside of Workfront, but this is not required for the asset to move forward in the approval process.
For more information about decisions in Workfront, see Document decision status overview.
Track review and approval metrics
Project coordinators can monitor progress on all in-flight approvals in the Workfront Home area or with customized reports in Canvas Dashboards:
- Custom dashboard: Create a report dashboard in the Canvas Dashboards area to display both high-level and detailed information about reviews and approvals with Unified Approvals functionality. For information on how to get started, see Create a report dashboard for review and approvals.
- Document approval metrics Home widget: Displays 2 charts with information about average approval time and decisions as well as list views of pending and overdue approvals.
