2021 Customer Journey Analytics release notes

November 2021

Feature Description General Availability - Target Date
Minute-level date ranges in Analysis Workspace You can apply a minute-level date range under the advanced settings of your panel calendar or when building a custom date range. If you are reporting on a date range that spans many days, start time applies to the first day and end time applies to the last day in your range. October 18, 2021
Quick Filter Builder Allows business users to quickly apply basic segments in a simplified, in-line project workflow. No need to go to the Filter Builder. Learn more October 21, 2021
Analysis Workspace Left Rail Search Improvements Left rail search 1) prioritizes exact matches above broad matches, in addition to continuing to account for component recency and relevancy. 2) It highlights matched characters to make search results more understandable. 3) It’s easier to find classifications related to a dimension. 4) Finally, it supports wildcard (*) searching to more easily find specific components that you need. Note: Wildcard searching does not yet work at the dimension item level. October 21, 2021
Dark Theme Dark theme is available as a display option. October 21, 2021
Lookback window for dimension allocation A look-back window of up to 90 days is added to the dimension allocation setting under Persistence in the Data Views configuration. Learn more October 28, 2021

Fixes in Customer Journey Analytics

  • Fixed CJA performance issues (error messages while loading projects). (AN-269451, AN-270649)
  • Fixed an issue in CJA where Session Starts did not match Flow Entries for Page Names. (AN-273501)
  • Fixed an issue with the Fallout report in CJA not functioning properly. (AN-269761)

October 2021

Feature Description General Availability - Target Date
Rolling window for Connection data retention Note: Please contact Customer Care or your Adobe account manager to have this setting implemented. It is not yet available via the CJA UI.

Lets you define a CJA data retention setting as a rolling window in months (3 months, 6 months, etc.), at a connection level (not at a dataset level). Data retention is based on event dataset timestamps and applies to event datasets only. No data retention setting exists for profile or lookup datasets since there are no applicable timestamps. The main benefit is that you store or report only on data that is applicable and useful and delete older data that is no longer useful. It helps you stay under your contract limits and reduces the risk of overage cost.

October 7, 2021
Report Builder support Report Builder is a Microsoft® Excel Add-in that allows you to easily create, edit, and refresh custom reports using Customer Journey Analytics data. With Report Builder and Excel, you can use the simple but flexible drag-and-drop UI to easily build complex data requests. With Report Builder for Customer Journey Analytics, you can:
  • Reference existing worksheet cells to get the perfect row order, date range, or filter
  • Create custom dates using calendar, cell references, or date math
  • Design your tables and visualizations with familiar Excel formatting tools
  • Available for Excel on macOS, Microsoft 365 for the web, and Microsoft Windows
Learn more
October 7, 2021
Visualizations for Analytics dashboards Analytics Dashboards is introducing three new visualizations to give executives and decision makers an even better at-a-glance understanding of their data. The new doughnut, line, and horizontal bar charts all make it easier to see data for individual dimension items, without having to open a details view. Learn more October 7, 2021
Customer Journey Analytics Audit Logs API The Audit Log API endpoint lets you request audit log data from Adobe. It is an important part of security compliance, and for auditing data or user actions. October 7, 2021
Quick Filter Builder Allows business users to quickly apply basic segments in a simplified, in-line project workflow. No need to go to the Filter Builder. Learn more October 21, 2021
Analysis Workspace Left Rail Search Improvements Left rail search will 1) prioritize exact matches above broad matches, in addition to continuing to account for component recency and relevancy. 2) It highlights matched characters to make search results more understandable. 3) It’s easier to find classifications related to a dimension. 4) Finally, it supports wildcard (*) searching to more easily find specific components that you need. Note: Wildcard searching does not yet work at the dimension item level. October 21, 2021
Analysis Workspace Dark Theme Dark theme is available as a display option. October 21, 2021

September 2021

Feature Description General Availability - Target Date
Metric deduplication Customer Journey Analytics (CJA) can now deduplicate instances of a metric. If the same value is seen a column (either itself or another column), you can prevent a metric from increasing. Deduplication prevents over-counting of key metrics and increases trust in your data. Learn more September 16, 2021
Daylight savings time support for reporting All data in CJA is stored in UTC (not with a specific time zone). Data Views in CJA can now shift data to account for the 1-hour increase or decrease based on daylight savings. Learn more September 16, 2021
Custom calendars Lets you select a different calendar type (such as retail 4-4-5) for a data view. You can create multiple data views based on the same connection to see the same data in different calendar formats. Learn more September 16, 2021
Boolean field support CJA now supports Boolean fields. Learn more September 16, 2021
New Connections Info experience This Connections UI enhancement lets you know whether and when your data is ready to be used in reporting. It also lets you track any issues with processing data. Learn more September 20, 2021

August 2021

Feature Description General Availability - Target Date
New Connections Info experience This Connections UI enhancement lets you know whether and when your data is ready to be used in reporting. It also lets you track any issues with processing data. Learn more August 19, 2021
Control over case sensitivity in Data View dimensions Allows you to control whether Customer Journey Analytics treats dimension values as case sensitive. This allows for de-duplication of rows that have the same value, but a different case. Learn more August 19, 2021

July 2021

Feature Description General Availability - Target Date
New Connections Info experience This Connections UI enhancement lets you know whether and when your data is ready to be used in reporting. It also lets you track any issues with processing data. Learn more August 19, 2021

May 2021

Feature General Availability - Target Date Description
Workspace: Previous Project versions May 20, 2021 Lets you load previous versions of a Workspace project to undo unwanted changes or to simply revert to a preferred prior version. Learn more

April 2021

Feature General Availability - Target Date Description
Enhanced CJA data views April 22, 2021 Enhanced data views greatly expand your flexibility in creating metrics and dimensions from XDM schema fields. You can use a string field as a metric. You can use a numeric field as a dimension, create multiple metrics from the same field with different attribution models and lookback windows. And you can make metrics and dimensions compatible across data views, hide a component from reporting and include/exclude values, use bucketing, and much more. Learn more
Workspace: Support for Scheduled Reports April 7, 2021 Scheduled reports are now supported in CJA.
Analytics Dashboards: Custom Date Ranges April 22, 2021 Lets users of the Analytics Mobile App apply custom date ranges to their scorecards, in addition to the currently available out-of-the-box date ranges.
Workspace: Previous Project versions May 20, 2021 Lets you load previous versions of a Workspace project to undo unwanted changes or to simply revert to a preferred prior version.

March 2021

Feature General Availability - Target Date Description
Support for Adobe Analytics dashboards March 25, 2021 Customer Journey Analytics (CJA) now supports the Adobe Analytics dashboards Scorecard Builder and the Mobile App. This allows executives and business users to see their cross-channel KPIs based on CJA data, using the same app they may already be using for Adobe Analytics.
Analysis Workspace: Components > User preferences March 25, 2021 The Components > User preferences page enables you to manage Analysis Workspace settings and its related components for your user. User preferences applies to all new projects and panels.
Note: the following settings have moved to the User preferences page:
  • Workspace projects: Help > Enable tips
  • Workspace projects: Blank panel Start new projects with this panel option
Analysis Workspace: Histogram Smart Bucket Prediction March 25, 2021 Histogram Smart Bucket Prediction helps with high-cardinality-metrics histograms by automatically identifying the right width and number of buckets for your data spread. For low-cardinality metrics, the visualization behaves the same as it did previously.
Analytics dashboards support for Customer Journey Analytics March 25, 2021 The Analytics dashboards app now supports Customer Journey Analytics. Users with Customer Journey Analytics can surface KPIs from any data ingested into Adobe Experience Platform in the Analytics dashboards app. Customer Journey Analytics lets you combine multiple data sources for a true, multi-channel view of the customer experience. Now, with the Analytics dashboards app, you can get an up-to-date, holistic view of your business, anytime, anywhere. Learn more.

February 2021

Feature General Availability - Target Date Description
Analysis Workspace – Component selection February 4, 2021 The drop-down/drop zone component found in Quick Insights has been added to all drop zones in Workspace. This enhancement allows you to pick from a drop-down list of compatible components or continue to use the space as a drop zone.
CJA API February 18, 2021 The CJA APIs are now available. These APIs allow you to programmatically edit components and retrieve reports. See the CJA API documentation for more information.

January 2021

Feature General Availability - Target Date Description
Device and Geography dimensions October 30, 2020 These dimensions are now available by default as part of the Standard Lookup support project in the Adobe Analytics Source Connector. This much-requested addition increases parity between Adobe Analytics and CJA.
Journey IQ: Cross-Channel Analytics January 11, 2021 Journey IQ: Cross-Channel Analytics enables you to rekey an Adobe Analytics (or other) event dataset in Experience Platform data lake from one ID namespace to another. Typically, you can rekey the event dataset from a cookie-based ID to a person-based ID. This way, the rekeyed dataset can be combined with other person-based data in a CJA connection, thus enabling cross-device and cross-channel analysis in Analysis Workspace. Learn more
Analysis Workspace – Component selection February 4, 2021 The drop-down/drop zone component found in Quick Insights has been added to all drop zones in Workspace. This enhancement allows you to pick from a drop-down list of compatible components or continue to use the space as a drop zone.
Analysis Workspace – Image URLs January 14, 2021 You can add images to Workspace projects by referencing a public image URL.

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