在此頁面上：探索Adobe Journey Optimizer中的同事功能，以檢視及檢查您的頻道設定，以及設定新的自訂頻道。
同事將自然語言工具帶入Adobe Journey Optimizer，協助您檢查及設定管道。 使用「管道操作」來查詢您現有的管道設定及其設定，並使用「管道產生器」來建立和測試新的自訂管道。
了解更多：
- Journey Optimizer的同事技能 — Journey Optimizer中跨歷程、忠誠度、內容管理、決策和管道的同事技能概觀。
- 同事檔案 — 同事的行銷活動、聊天和專案功能概觀。
- 同事聊天UI指南 — 如何存取和瀏覽同事聊天。
頻道操作 channel-operation
管道作業是唯讀技能，可讓您檢視、列出、搜尋和檢查標準管道（例如電子郵件、SMS、推播、直接郵件、應用程式內和網頁）的Journey Optimizer管道設定（預設集）和認證。 它也涵蓋相關認證和資源：推送認證和應用程式ID、電子郵件子網域、SMS認證、WhatsApp認證、檔案路由、LINE頻道設定，以及Live Activity登入。 在歷程或行銷活動中使用管道設定之前，請使用它來快速檢查寄件者網域、取消訂閱設定、IP集區和其他設定。
「管道作業」可供所有有權存取Co-worker的客戶使用。 透過Journey Optimizer MCP伺服器也可以使用相同的唯讀通道設定工具。
主要使用案例
限制
- 通道作業是唯讀的。 它不會建立、更新或刪除頻道設定。
- 管道作業適用於標準管道設定（預設集）。 若要管理自訂傳出頻道，請使用頻道產生器。
頻道產生器 channel-builder
Channel Builder可協助管理員在Journey Optimizer中管理與同事聊天的自訂傳出頻道。 您可以透過引導式手動設定、curl命令或API檔案連結（OpenAPI/Swagger規格或API參考頁面），建立、測試、更新、清單、擷取和刪除自訂頻道。 此技能會引導您完成所需的設定步驟：管道設定、驗證、節流和裝載定義。 這可加快推出新訊息整合的速度，並可將新管道設定時間縮短最多50%。
Channel Builder僅適用於自訂傳出頻道。 若要檢查電子郵件、簡訊、推播或網頁等標準管道設定，請使用管道作業。
Channel Builder是專為管理員角色所設計。 若要深入瞭解自訂頻道，請參閱開始使用自訂頻道。
主要使用案例
This section contains structured knowledge intended to support interpretation, retrieval, and question answering related to this topic.
For complete understanding, this information should be combined with the documentation on this page. Neither source is intended to stand alone; the page describes the feature, while this section provides additional context that helps disambiguate terminology, intent, applicability, and constraints.
- TL;DR: This page documents two Adobe CX Enterprise Coworker skills for Adobe Journey Optimizer channels — Channel Operation, a read-only skill to view, list, search, and inspect channel configurations and credentials for standard channels, and Channel Builder, which lets administrators create, test, update, list, fetch, and delete custom outbound channels — with their use cases and limitations.
Intents
- List, search, and inspect channel configurations (presets) and credentials for standard Journey Optimizer channels using Channel Operation.
- Check sender domains, unsubscribe settings, IP pools, and other supporting resources of a channel configuration.
- Create, test, update, list, fetch, and delete custom outbound channels through a conversation with Coworker using Channel Builder, from a manual setup, a curl command, or an API document link (OpenAPI/Swagger spec or API reference page).
- Get guided through the channel configuration, authentication, throttling, and payload definition steps of a custom channel.
Glossary
- Channel Operation (product-specific): CX Coworker skill that views, lists, searches, and inspects Adobe Journey Optimizer channel configurations (presets) and credentials for standard channels, including related resources such as push credentials, email subdomains, SMS credentials, WhatsApp credentials, file routings, LINE channel settings, and the Live Activity registry. It is read-only.
- Channel Builder (product-specific): CX Coworker skill that helps administrators create, test, update, list, fetch, and delete custom outbound channels in Adobe Journey Optimizer, through manual setup, a curl command, or an API document link.
- Custom channel: A channel that brings any outbound messaging service into Adobe Journey Optimizer so that it can be used in campaigns and journeys.
- Channel configuration (preset): The set of settings, such as sender and reply-to addresses, subdomains, IP pools, and unsubscribe settings, that a channel uses to send messages.
Guardrails
- Channel Builder is intended for the administrator persona.
- Channel Operation is read-only. It does not create, update, or delete channel configurations.
- Channel Operation is for standard channel configurations; Channel Builder is for custom outbound channels only.
- When testing a custom channel connection, Channel Builder asks which payload scenario to run before executing the test.
- Channel Operation is available to all customers who have access to Coworker.
Terminology
- Do not confuse: “Channel Builder” (creates and tests custom channels) is not the same skill as “Channel Operation” (reads existing channel configurations); each is a distinct Coworker skill on this page.
- Do not confuse: the Coworker skills “Explore Channel Configuration” and “Explore Campaigns”, tagged Operational Insights in the Coworker skills catalog, are not documented on this page.
FAQ
- What does Channel Builder do? It lets administrators create, test, update, list, fetch, and delete custom outbound channels in Coworker chat, through a manual setup, a curl command, or an API document link, covering channel configuration, authentication, throttling, and payload definition.
- Can Channel Operation change my channel configurations? No. Channel Operation is read-only.
- Which channels does Channel Operation cover? Standard Journey Optimizer channel configurations (presets) and credentials, such as email, SMS, push, direct mail, in-app, and web, plus related resources like push credentials, email subdomains, SMS and WhatsApp credentials, file routings, LINE channel settings, and the Live Activity registry. For custom outbound channels, use Channel Builder.
- Where can I learn about custom channels? See Get started with custom channels.