在此页面上：浏览Adobe Journey Optimizer中的协作功能，以查看和检查您的渠道配置并设置新的自定义渠道。
同事在Adobe Journey Optimizer中引入了自然语言工具，以帮助您检查和设置渠道。 使用渠道操作查找现有渠道配置及其设置，使用渠道生成器创建和测试新的自定义渠道。
了解详情：
- Journey Optimizer的同事技能 — Journey Optimizer中跨历程、忠诚度、内容管理、决策和渠道的同事技能概述。
- 同事文档 — 同事的营销活动、聊天和项目功能概述。
- 同事聊天UI指南 — 如何访问和导航同事聊天。
渠道操作 channel-operation
渠道操作是一项只读技能，允许您查看、列出、搜索和检查标准渠道（如电子邮件、短信、推送、直邮、应用程序内和Web）的Journey Optimizer渠道配置（预设）和凭据。 它还涵盖相关凭据和资源：推送凭据和应用程序ID、电子邮件子域、SMS凭据、WhatsApp凭据、文件路由、LINE渠道设置和Live Activity注册表。 使用它可快速检查发件人域、取消订阅设置、IP池和其他设置，然后再在历程或营销活动中使用渠道配置。
渠道操作适用于所有有权访问同事的客户。 也可以通过Journey Optimizer MCP服务器使用相同的只读通道配置工具。
主要用例
限制
- 渠道操作是只读的。 它不会创建、更新或删除渠道配置。
- 渠道操作适用于标准渠道配置（预设）。 若要管理自定义出站渠道，请使用渠道生成器。
渠道生成器 channel-builder
Channel Builder可通过与同事聊天，帮助管理员管理Journey Optimizer中的自定义出站渠道。 您可以通过引导式手动设置、curl命令或API文档链接（OpenAPI/Swagger规范或API参考页面）创建、测试、更新、列表、获取和删除自定义渠道。 该技能将指导您完成所需的设置步骤：渠道配置、身份验证、限制和有效负载定义。 这使启动新的消息集成的速度更快，并且可将新渠道设置时间减少50%。
Channel Builder仅适用于自定义出站渠道。 要检查标准渠道配置，如电子邮件、短信、推送或Web，请使用渠道操作。
Channel Builder专为管理员角色设计。 若要了解有关自定义渠道的更多信息，请参阅自定义渠道入门。
主要用例
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For complete understanding, this information should be combined with the documentation on this page. Neither source is intended to stand alone; the page describes the feature, while this section provides additional context that helps disambiguate terminology, intent, applicability, and constraints.
- TL;DR: This page documents two Adobe CX Enterprise Coworker skills for Adobe Journey Optimizer channels — Channel Operation, a read-only skill to view, list, search, and inspect channel configurations and credentials for standard channels, and Channel Builder, which lets administrators create, test, update, list, fetch, and delete custom outbound channels — with their use cases and limitations.
Intents
- List, search, and inspect channel configurations (presets) and credentials for standard Journey Optimizer channels using Channel Operation.
- Check sender domains, unsubscribe settings, IP pools, and other supporting resources of a channel configuration.
- Create, test, update, list, fetch, and delete custom outbound channels through a conversation with Coworker using Channel Builder, from a manual setup, a curl command, or an API document link (OpenAPI/Swagger spec or API reference page).
- Get guided through the channel configuration, authentication, throttling, and payload definition steps of a custom channel.
Glossary
- Channel Operation (product-specific): CX Coworker skill that views, lists, searches, and inspects Adobe Journey Optimizer channel configurations (presets) and credentials for standard channels, including related resources such as push credentials, email subdomains, SMS credentials, WhatsApp credentials, file routings, LINE channel settings, and the Live Activity registry. It is read-only.
- Channel Builder (product-specific): CX Coworker skill that helps administrators create, test, update, list, fetch, and delete custom outbound channels in Adobe Journey Optimizer, through manual setup, a curl command, or an API document link.
- Custom channel: A channel that brings any outbound messaging service into Adobe Journey Optimizer so that it can be used in campaigns and journeys.
- Channel configuration (preset): The set of settings, such as sender and reply-to addresses, subdomains, IP pools, and unsubscribe settings, that a channel uses to send messages.
Guardrails
- Channel Builder is intended for the administrator persona.
- Channel Operation is read-only. It does not create, update, or delete channel configurations.
- Channel Operation is for standard channel configurations; Channel Builder is for custom outbound channels only.
- When testing a custom channel connection, Channel Builder asks which payload scenario to run before executing the test.
- Channel Operation is available to all customers who have access to Coworker.
Terminology
- Do not confuse: “Channel Builder” (creates and tests custom channels) is not the same skill as “Channel Operation” (reads existing channel configurations); each is a distinct Coworker skill on this page.
- Do not confuse: the Coworker skills “Explore Channel Configuration” and “Explore Campaigns”, tagged Operational Insights in the Coworker skills catalog, are not documented on this page.
FAQ
- What does Channel Builder do? It lets administrators create, test, update, list, fetch, and delete custom outbound channels in Coworker chat, through a manual setup, a curl command, or an API document link, covering channel configuration, authentication, throttling, and payload definition.
- Can Channel Operation change my channel configurations? No. Channel Operation is read-only.
- Which channels does Channel Operation cover? Standard Journey Optimizer channel configurations (presets) and credentials, such as email, SMS, push, direct mail, in-app, and web, plus related resources like push credentials, email subdomains, SMS and WhatsApp credentials, file routings, LINE channel settings, and the Live Activity registry. For custom outbound channels, use Channel Builder.
- Where can I learn about custom channels? See Get started with custom channels.