Monitorar canais personalizados monitor-custom-channel

Saiba mais sobre métricas de canal personalizadas

• Chamadas com êxito: número total de chamadas HTTP que retornaram uma resposta válida sem erro.

• 4xx/5xx errors: número de chamadas com falha devido a erros do lado do cliente (4xx) ou do lado do servidor (5xx), destacando problemas de configuração ou falhas de ponto de extremidade.

• Chamadas de tempo limite: número de chamadas que falharam porque excederam o tempo máximo de resposta. Isso ajuda a exibir problemas de latência ou desempenho com pontos de extremidade externos.

• Falhas de pré-chamada: Número de envios de canais personalizados que falharam antes da chamada HTTP ter sido feita ao ponto de extremidade externo. Essas falhas ocorrem na própria camada de infraestrutura do Journey Optimizer, não no seu sistema externo. Existem três categorias:

  table 0-row-2 1-row-2 2-row-2 3-row-2
  Categoria	Descrição
  Falhas de autenticação (AUTH_*)	Journey Optimizer não pôde obter ou atualizar o token OAuth ou as credenciais necessárias para chamar o ponto de extremidade. Verifique se as credenciais de API vinculadas à configuração do canal são válidas e se não expiraram.
  Solicitar erros de geração (REQUEST_GENERATION_ERROR)	Journey Optimizer não pôde construir uma solicitação HTTP válida — por exemplo, porque um modelo de URL não pôde ser resolvido ou um campo de personalização obrigatório estava ausente.
  Erros de análise de HTTP (HTTP_PARSE_ERROR)	Journey Optimizer recebeu uma resposta do ponto de extremidade, mas não pôde analisá-la em uma estrutura utilizável.

  note tip
  TIP
  As falhas antes da chamada indicam um problema no lado do Journey Optimizer ou na configuração do canal, em vez de um problema com o ponto de extremidade externo. Comece a solução de problemas revisando as credenciais da API e os campos de carga necessários.

• Latência média: tempo médio de resposta de ponta a ponta (em milissegundos) para todas as chamadas HTTP, incluindo chamadas bem-sucedidas, erros e tempos limite.

AI Knowledge Reference

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For complete understanding, this information should be combined with the documentation on this page. Neither source is intended to stand alone; the page describes the feature, while this section provides additional context that helps disambiguate terminology, intent, applicability, and constraints.

• TL;DR: This page explains how to monitor custom channel delivery performance in Journey Optimizer using out-of-the-box campaign and journey reports and the dedicated custom channel monitoring dashboard, and how to troubleshoot common delivery issues.

Intents:

• Monitor custom channel delivery performance through out-of-the-box campaign and journey reports
• Access and use the custom channel monitoring dashboard
• Interpret custom channel metrics such as successful calls, errors, timeouts, and pre-call failures
• Analyze outcomes and latency over time and break them down by endpoint, channel, campaign, and journey
• Troubleshoot common custom channel delivery symptoms and apply recommended resolutions

Glossary:

• Custom channels monitoring dashboard: A dedicated dashboard accessed from Administration > Channels > Channel Builder > Custom channels monitoring that monitors the reliability and performance of the API calls Journey Optimizer makes to external endpoints (product-specific)
• Pre-call failures: Custom channel sends that failed before the HTTP call was ever made to the external endpoint; these occur in Journey Optimizer’s own infrastructure layer and fall into three categories: authentication failures (AUTH_*), request generation errors (REQUEST_GENERATION_ERROR), and HTTP parse errors (HTTP_PARSE_ERROR) (product-specific)
• Timeout calls: Number of calls that failed because they exceeded the maximum response time (product-specific)
• Insight Builder: A tool used to create custom visualizations and dashboards based on custom channel metrics (product-specific)
• Successful deliveries: Messages for which the endpoint returned an HTTP 2xx response (product-specific)

Guardrails:

• Clicks metric tracking requires a subdomain delegated for custom channels.
• Pre-call failures indicate a problem on the Journey Optimizer side or in the channel configuration, rather than an issue with your external endpoint; start troubleshooting by reviewing API credentials and required payload fields.
• Average latency is the average end-to-end response time in milliseconds for all HTTP calls, including successful calls, errors, and timeouts.
• Report granularity depends on the selected time range: a 7-day report shows KPIs per day, a 1-day range shows KPIs per hour, and a 1-hour range shows KPIs per minute.
• HTTP 401/403 errors indicate an authentication failure; update the credentials in Administration > Channels > API credentials.
• HTTP 429 errors indicate the external endpoint is throttling requests; review your endpoint’s rate limits and reduce the throttling setting in the Channel Builder policy configuration.

Terminology:

• Canonical name: Custom channels monitoring dashboard — Acronym: n/a — variants: custom channel monitoring dashboard, Custom channel metrics
• Synonyms: “Attempted deliveries” = total number of messages sent to the external endpoint
• Do not confuse: “Successful deliveries” (report metric: messages for which the endpoint returned an HTTP 2xx response) ≠ “Successful calls” (monitoring metric: total HTTP calls that returned a valid response without error)
• Do not confuse: “4xx/5xx errors” (failed calls due to client-side or server-side errors) ≠ “Timeout calls” (calls that exceeded the maximum response time) ≠ “Pre-call failures” (sends that failed before the HTTP call was made)

FAQ:

• Q: Where can I monitor custom channel performance? — Through out-of-the-box campaign and journey reports and the dedicated custom channel monitoring dashboard, accessed from Administration > Channels > Channel Builder > Custom channels monitoring.
• Q: What does the Clicks metric require? — The Clicks metric counts link clicks tracked in the payload and requires a subdomain delegated for custom channels.
• Q: What are pre-call failures? — Custom channel sends that failed before the HTTP call was ever made to the external endpoint; they occur in Journey Optimizer’s own infrastructure layer and include authentication failures, request generation errors, and HTTP parse errors.
• Q: My calls return HTTP 429 errors. What should I do? — The external endpoint is throttling requests from Journey Optimizer; review your endpoint’s rate limits and reduce the throttling setting in the Channel Builder policy configuration.
• Q: How does the report time granularity change with the time range? — A 7-day report shows one data point per day, a 1-day range shows KPIs per hour, and a 1-hour range shows KPIs per minute.
• Q: How do I troubleshoot unresolved personalization tokens? — Verify the XDM attribute path is correct and add a default value fallback, for example {{profile.person.name.firstName \| default("Valued Customer")}}.