En esta página: Aprenda a configurar su entorno de Adobe Journey Optimizer para que envíe mensajes SMS, MMS y RCS integrando un proveedor como Sinch, Twilio o Infobip, creando un gancho web y configurando una configuración móvil.
Antes de enviar SMS, MMS o RCS, debe configurar su entorno de Adobe Journey Optimizer. Para realizar esto:
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Integre la configuración del proveedor con Journey Optimizer.
Los pasos dependen del proveedor de SMS. Examine los vínculos siguientes para acceder a la documentación detallada:
Si compra SMS a través de Adobe Journey Optimizer, también puede ver las métricas de uso de SMS para reconciliar el volumen de MO y MT con la facturación del proveedor.
Estos pasos debe realizarlos un administrador del sistema de Adobe Journey Optimizer.
Requisitos previos sms-prerequisites
Adobe Journey Optimizer se integra actualmente con proveedores externos que ofrecen servicios de mensajería móvil independientes de Adobe Journey Optimizer. Los proveedores admitidos para la mensajería móvil y MMS son: Sinch, Twilio y Infobip. Tenga en cuenta que puede configurar proveedores de mensajería adicionales mediante la configuración de proveedor personalizado.
Antes de configurar el canal móvil, debe crear una cuenta con uno de estos proveedores para obtener el token de API y el ID de servicio, que necesita para configurar la conexión entre Adobe Journey Optimizer y el proveedor correspondiente.
El uso de los servicios de mensajería móvil y MMS está sujeto a términos y condiciones adicionales del proveedor correspondiente. Como soluciones de terceros, Sinch, Twilio e Infobip están disponibles para los usuarios de Adobe Journey Optimizer a través de una integración. Adobe no controla y no es responsable de los productos de terceros. Para cualquier problema o solicitud de asistencia relacionada con los servicios de mensajería móvil, póngase en contacto con su proveedor.
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For complete understanding, this information should be combined with the documentation on this page. Neither source is intended to stand alone; the page describes the feature, while this section provides additional context that helps disambiguate terminology, intent, applicability, and constraints.
- TL;DR: This page explains how to configure your Journey Optimizer environment to send SMS, MMS, and RCS messages by integrating a provider such as Sinch, Twilio, or Infobip, creating a webhook, and setting up a mobile configuration.
Intents:
- Integrate a Mobile messaging provider (Sinch, Twilio, Infobip, or custom) with Journey Optimizer
- Create a webhook
- Create a Mobile configuration
- Understand the prerequisites for Mobile channel configuration
- View SMS usage metrics when you purchase SMS through Adobe Journey Optimizer
Glossary:
- Provider: A third-party service (Sinch, Twilio, or Infobip) that offers Mobile messaging services independent of Journey Optimizer (product-specific)
- Custom provider configuration: The configuration used to set up additional messaging providers beyond Sinch, Twilio, and Infobip (product-specific)
- API Token and Service ID: Provider credentials required to configure the connection between Journey Optimizer and the applicable provider (product-specific)
- Mobile configuration: The configuration created after provider integration and webhook creation to enable Mobile messaging (product-specific)
- Manage SMS Subdomains permission: The permission required on the production sandbox to access and edit SMS subdomains (product-specific)
Guardrails:
- Supported providers for Mobile messaging and MMS are Sinch, Twilio, and Infobip; additional messaging providers can be configured using the custom provider configuration.
- Prior to Mobile channel configuration, you must create an account with one of these providers to get your API Token and Service ID.
- Your use of Mobile messaging and MMS services is subject to additional terms and conditions from the applicable provider; Adobe does not control, and is not responsible for, third-party products.
- To access and edit SMS subdomains, you must have the Manage SMS Subdomains permission on the production sandbox.
- These steps must be performed by an Adobe Journey Optimizer System Administrator.
- SMS usage metrics are available only if you purchase SMS through Adobe Journey Optimizer, to reconcile MO and MT volume with vendor billing.
Terminology:
- Canonical name: Mobile configuration — Acronym: n/a — variants: SMS channel configuration
- Do not confuse: “provider integration” (Sinch, Twilio, Infobip) ≠ “custom provider configuration” (additional providers)
FAQ:
- Q: Which providers does Journey Optimizer support for Mobile messaging? — Sinch, Twilio, and Infobip; additional providers can be configured using the custom provider configuration.
- Q: What do I need before configuring the Mobile channel? — An account with one of the providers to obtain your API Token and Service ID.
- Q: Who is allowed to perform the Mobile configuration steps? — An Adobe Journey Optimizer System Administrator.
- Q: What permission is required to edit SMS subdomains? — The Manage SMS Subdomains permission on the production sandbox.
- Q: How can I reconcile SMS volume with vendor billing? — If you purchase SMS through Adobe Journey Optimizer, you can view SMS usage metrics to reconcile MO and MT volume with vendor billing.