Get started with SMS configuration
- Topics:
- SMS
- Channel Configuration
CREATED FOR:
- Intermediate
- Admin
Before sending SMS or MMS, you must configure your Adobe Journey Optimizer environment. To perform this:
-
Integrate the provider settings with Journey Optimizer:
These steps must be performed by an Adobe Journey Optimizer System Administrator.
Prerequisites
Adobe Journey Optimizer currently integrates with third-party providers who offer text messaging services independent of Adobe Journey Optimizer. Supported providers for text messaging and MMS are: Sinch, Twilio and Infobip.
Prior to SMS channel configuration, you must create an account with one of these providers to get your API Token and Service ID, which you need to configure the connection between Adobe Journey Optimizer and the applicable provider.
Your use of text messaging and MMS services is subject to additional terms and conditions from the applicable provider. As third-party solutions, Sinch, Twilio and Infobip are available to Adobe Journey Optimizer users via an integration. Adobe does not control, and is not responsible for third-party products. For any issues or requests for assistance related to the text messaging services (SMS/MMS), contact your provider.
CAUTION
Journey Optimizer
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