On this page: Generate SMS usage reports in Adobe Journey Optimizer to reconcile mobile-terminated (MT) and mobile-originated (MO) volume with vendor billing, using a Sinch MMS API credential and downloadable CSV output.
SMS usage metrics are available when you purchase SMS through Adobe Journey Optimizer. Reports summarize send and receive traffic by short code or phone number, aggregated by day, for the last 90 days.
To view usage metrics, an administrator must:
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Create a Sinch MMS API credential used only to retrieve usage data from Sinch.
Usage reports require an API credential with SMS vendor set to Sinch MMS. This credential connects Journey Optimizer to Sinch so usage data can be retrieved. It is separate from Sinch credentials used to send SMS or MMS messages, although the field values come from the same Sinch project.
These steps require the Manage SMS settings permission. Learn more about permissions.
Configure and view SMS usage reports configure-sms-usage-report
The SMS usage reports present mobile-originated (MO) and mobile-terminated (MT) volume by short code to support reconciliation between vendor billing and messaging activity in Journey Optimizer.
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In the left rail, browse to Administration > Channels > SMS Settings.
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Access the View SMS usage metrics menu, then, click Configure new report.
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Configure the report:
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Report name: enter a label that helps you recognize your report.
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SMS credentials: select the Sinch MMS API credential you previously created for your SMS usage reporting.
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Start date and End date: set the date range for the report. Usage data is available only for the last 90 days.
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Click Configure report to submit the request.
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On the Submitted reports list, find the report you configured and click Retrieve report.
The status changes to Pending while the report is generated.
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Once your report status is updated to Ready, click View to open the report. The report includes:
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Usage summary: total mobile-originated (MO) and mobile-terminated (MT) messages for the selected dates, broken down by short code.
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Daily SMS volume: SMS volume by day, broken down by short code.
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To export the report, click Download CSV. Journey Optimizer downloads a CSV file for the report you are viewing.