Monitoring & troubleshooting section-overview
Effectively managing your customer journeys requires proactive monitoring, insightful reporting, and efficient troubleshooting capabilities. Adobe Journey Optimizer provides comprehensive tools to track journey performance, identify potential issues, and resolve problems quickly when they arise.
Use system alerts to receive notifications about critical events, leverage journey reports to analyze performance metrics, and review journey step events to understand detailed execution flows. When issues occur, consult error codes for quick resolutions and follow targeted troubleshooting guidance for specific problem areas—whether you encounter journey failures, execution inconsistencies, or action-level problems.
This page brings together essential resources to help you monitor journey health, access key reporting insights, and resolve issues efficiently across all stages of your customer journeys.
Troubleshooting
Access and Subscribe to System Alerts
Learn how to access system alerts, subscribe to notifications, and monitor critical events in your journeys and campaigns.
Error Codes Reference
Understand common error codes in Adobe Journey Optimizer and find quick resolutions for issues across journeys, campaigns, and messages.
Troubleshoot Errors Before Testing or Publishing Your Journey
Identify and resolve journey-wide errors, activity issues, and set fallback actions to ensure smooth testing and publishing.
Troubleshooting Live Journey Execution
Diagnose issues with event validation, profile entry, journey navigation, and message delivery during live execution.
Troubleshoot Inbound Actions in Journeys
Debug inbound action issues such as missing content or continued delivery after profile exit using detailed step-by-step guides.
Troubleshooting Custom Actions
Validate and debug custom actions using the ‘Send test request’ feature to ensure API calls and authentication settings are correct.
Reporting and Monitoring
Access key reports to monitor journey performance, analyze metrics, and identify issues:
-
Journey Global Reports - View comprehensive journey performance metrics and analytics across all channels.
-
Journey Live Reports - Monitor real-time journey execution data and track active customer interactions.
-
Journey Step Events - Analyze detailed step-by-step journey execution events for troubleshooting and optimization.
-
Get Started with Reports - Learn about reporting capabilities, metrics, and how to access journey insights.
-
Deliverability Monitoring - Track message delivery rates and identify potential delivery issues across channels.
Additional Resources
-
Journey FAQ - Comprehensive answers to common questions about journeys, covering journey types, execution, configuration, and troubleshooting best practices.
-
Guardrails and Limitations - Learn about Journey Optimizer guardrails, product limitations, performance considerations, and supported browsers to ensure optimal usage.