Track, monitor and troubleshoot section-overview
Effectively managing your customer journeys starts with comprehensive tracking, enabling proactive monitoring, insightful reporting, and efficient troubleshooting. Adobe Journey Optimizer provides a complete framework to capture customer interactions and system events, analyze performance metrics, and quickly resolve issues when they arise.
Track customer interactions across all channels—emails, web, push, in-app, SMS, and more—capturing opens, clicks, conversions, and custom events that reveal how customers engage with your content.
Monitor journey and campaign performance using real-time reports, system alerts, and deliverability metrics that help you identify trends, measure success, and catch potential issues early.
Troubleshoot problems efficiently with detailed error codes, step-by-step execution logs, and targeted guidance for resolving journey failures, execution inconsistencies, or action-level problems.
This page brings together essential resources to help you implement tracking, monitor journey health, access key reporting insights, and resolve issues efficiently across all stages of your customer journeys.
Get started with tracking
Before diving into monitoring and troubleshooting, ensure you have a solid foundation in tracking. Journey Optimizer provides comprehensive tracking capabilities that capture customer interactions, delivery performance, and system health across all channels.
Learn how to implement tracking for emails, web experiences, push notifications, in-app messages, and more—including how to set up custom metrics, configure URL parameters, and access tracking data through built-in reports. Get started with tracking
Reporting and monitoring
Access key reports to monitor journey performance, analyze metrics, and identify issues:
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Journey global reports - View comprehensive journey performance metrics and analytics across all channels.
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Journey live reports - Monitor real-time journey execution data and track active customer interactions.
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Journey step events - Analyze detailed step-by-step journey execution events for troubleshooting and optimization.
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Get started with reports - Learn about reporting capabilities, metrics, and how to access journey insights.
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Deliverability monitoring - Track message delivery rates and identify potential delivery issues across channels.
Troubleshooting
Access and Subscribe to System Alerts
Learn how to access system alerts, subscribe to notifications, and monitor critical events in your journeys and campaigns.
Error Codes Reference
Understand common error codes in Adobe Journey Optimizer and find quick resolutions for issues across journeys, campaigns, and messages.
Troubleshoot Errors Before Testing or Publishing Your Journey
Identify and resolve journey-wide errors, activity issues, and set fallback actions to ensure smooth testing and publishing.
Troubleshooting Live Journey Execution
Diagnose issues with event validation, profile entry, journey navigation, and message delivery during live execution.
Troubleshoot Inbound Actions in Journeys
Debug inbound action issues such as missing content or continued delivery after profile exit using detailed step-by-step guides.
Troubleshooting Custom Actions
Validate and debug custom actions using the Send test request feature to ensure API calls and authentication settings are correct.
Additional resources
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Journey FAQ - Comprehensive answers to common questions about journeys, covering journey types, execution, configuration, and troubleshooting best practices.
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Guardrails and limitations - Learn about Journey Optimizer guardrails, product limitations, performance considerations, and supported browsers to ensure optimal usage.