On this page: Learn how to configure your Adobe Journey Optimizer environment to send SMS, MMS, and RCS messages by integrating a provider such as Sinch, Twilio, or Infobip, creating a webhook, and setting up a mobile configuration.
Before sending SMS, MMS or RCS, you must configure your Adobe Journey Optimizer environment. To perform this:
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Integrate the provider settings with Journey Optimizer.
Steps depend on your SMS provider. Browse the links below to access detailed documentation:
If you purchase SMS through Adobe Journey Optimizer, you can also view SMS usage metrics to reconcile MO and MT volume with vendor billing.
These steps must be performed by an Adobe Journey Optimizer System Administrator.
Prerequisites sms-prerequisites
Adobe Journey Optimizer currently integrates with third-party providers who offer Mobile messaging services independent of Adobe Journey Optimizer. Supported providers for Mobile messaging and MMS are: Sinch, Twilio and Infobip. Note that you can configure additional messaging providers using the custom provider configuration.
Prior to Mobile channel configuration, you must create an account with one of these providers to get your API Token and Service ID, which you need to configure the connection between Adobe Journey Optimizer and the applicable provider.
Your use of Mobile messaging and MMS services is subject to additional terms and conditions from the applicable provider. As third-party solutions, Sinch, Twilio and Infobip are available to Adobe Journey Optimizer users via an integration. Adobe does not control, and is not responsible for third-party products. For any issues or requests for assistance related to the mobile messaging services, contact your provider.