Configure the campaign action action-campaign-action
Use the Actions tab to select a channel configuration for your message and configure additional settings such as tracking, content experiment, or multilingual content.
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Choose the channel
Navigate to the Actions tab, click the Add action button and select the communication channel.
note note NOTE Available channels vary based on your licensing model and add-ons. If you select an inbound channel (Code-based experience, In-app message, Content Card or Web action), you can add more inbound actions - for a total of up to 10 actions in a single campaign. Learn how
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Select a channel configuration
A configuration is defined by a System Administrator. It contains all the technical parameters for sending the message, such as header parameters, subdomain, mobile apps, etc. Learn how to set up channel configurations
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Leverage Optimization
Use the Optimization section to run content experiments, leverage targeting rules, or use advanced combinations of both experimentation and targeting. These different options and the steps to follow are detailed in this section.
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Add multilingual content
Use the Languages section to create content in multiple languages within your campaign. To do so, click the Add languages button and select the desired Language settings. Detailed information on how to set up and use multilingual capabilities are available in this section.
Additional settings are available depending on the selected communication channel. Expand the sections below for more information.
Add multiple inbound actions multi-action
To simplify your campaign orchestration, you can define several inbound actions inside a single campaign, each action containing a specific content.
This capacity enables you to deliver various Code-based experiences, In-app messages, Content Cards or Web actions to different locations at the same time, without the need to create multiple campaigns. It makes the deployment of your campaign easier and allows for smoother reporting, with all the data consolidated into one single campaign.
For example, you can send a code-based experience to multiple endpoints with slightly different contents. To do this, create multiple code-based actions within the same campaign, each with a different endpoint configuration.
To define several inbound actions in a campaign, follow the steps below.
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Select an inbound action (Code-based experience, In-app message, Content Card or Web) from the Actions section.
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Select the channel configuration and define a specific content for that action.
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Use the Add action button to select another inbound action from the drop-down list.
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Proceed similarly to add more actions. You can add up to 10 inbound actions in a campaign.
Once the campaign is live, all actions are activated simultaneously.
Next steps next
Once your campaign action is ready, you can design its content. Learn more