Welcome to the Adobe Customer Journey Analytics documentation home page. Find self-help, support, and tutorial information with our array of product and technical documentation for Customer Journey Analytics (CJA).

Get started with introductory guides and learn how to best implement CJA for your business. If you’re already an experienced user, explore our in-depth videos and tutorials to connect your channel data and gain vital insights to help improve performance. Explore our full range of Adobe Customer Journey Analytics docs today.

Guides

This guide provides self-help assistance for Customer Journey Analytics, Adobe’s next-generation solution for cross-channel analytics, based on Adobe Experience Platform.

Learn how Customer Journey Analytics lets you use Analysis Workspace with data from Experience Platform.

Understand the prerequisites and workflow required to implement Customer Journey Analytics.

Tutorials

Understanding Customer Journey Analytics

In this video, you can learn how to do multi-channel analysis on any of your Platform data sets.

Architecture and Integrations

In this video, find a walkthrough of the architecture of Adobe Customer Journey Analytics, including how it connects to and integrates with the Adobe Experience Platform.

Working with Data

In this video, you will learn how dataset schemas are translated into variables in Adobe Customer Journey Analytics (CJA), as well as how CJA handles very high cardinality.

Blueprint: Customer Journey Analytics

Unify and analyze data and customer behaviors from across the customer journey

See All Tutorials

Customer Journey Analytics

On this page