Orders
The Orders grid lists all current orders and tracks their progress and order status through the workflow. An easy way to understand the basic process is that an order becomes an invoice, and an invoice becomes a shipment. The grid represents the first stage of the process, and is where you can update existing orders and create orders.
Usually, orders are created when customers complete the checkout process from the storefront. However, if a customer needs assistance, you can also access their shopping cart or create an order either from the Orders grid or directly from their customer account.
Orders workspace
The Orders workspace lists all current orders, and gives you the ability to edit existing orders and create orders. Each row in the grid represents a customer order, and each column represents an attribute, or data field. Use the standard controls to sort and filter the list, find orders, and apply actions to selected orders. Use the tabs above the pagination controls to filter the list, change the default view, change and rearrange columns, and export data.
Grid layout
The selection of columns and their order in the grid can be changed according to your preference. The new layout can be saved as a grid view. By default, only nine of 20 available columns are included in the grid.
Change the column selection
In the upper-right corner, click the Columns (
- Select the checkbox of any column that you want to add to the grid.
- Clear the checkbox of any column that you want to remove from the grid.
Reset the column selection
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Click the Columns (
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To reset the grid columns, click Reset.
The grid layout changes to display only default columns.
Move a column
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Click and hold the header of the column.
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Drag the column to the new position and release.
Save a grid view
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Click the View (
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Click Save Current View.
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Enter a name for the view.
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To save all changes, click the arrow (
The name of the view now appears as the current view.
Change the view
Click the View (
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To use a different view, click the name of the view.
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To change the name of a view, click the Edit (
Workspace controls
Actions
To apply an action to specific orders, select the checkbox in the first column of each order. To select or deselect all orders, use the control at the top of the column.
Order actions:
Cancel / Hold / Unhold / Print Invoices / Print Packing Slips / Print Credit Memos / Print All / Print Shipping Labels / Move to Archive
Select All / Unselect All / Select Visible / Unselect VisibleColumn descriptions
Additional columns available:
Order search
The Search box in the upper left of the Orders grid can be used to find specific orders by keyword, or by filtering the order records in the grid.
Search for a match
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Enter a search term into the page search box.
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To display the results, click Search (
Filter the search
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To display the selection of search filters, click the Filters (
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Complete as many of the filters as you want to describe the orders that you want to find.
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Click Apply Filters to display the results.
Search filters
Canceled / Closed / Complete / Suspected Fraud / On Hold / Payment Review / PayPal Canceled Reversal / PayPal Reversed / Pending / Pending Payment / Pending PayPal / ProcessingSearch tools
Troubleshooting resources
For help with troubleshooting order issues, see the following Commerce Support Knowledge Base articles: