- Analytics tech notes
- Adobe Analytics for Google Analytics users
- Analyze data impacted by events
- Browser cookies
- Data retention
- Exclude data
- IPs and domains used by Adobe Analytics
- Latency
- Low-traffic value
- Migrate Mobile Services processing rules to Adobe Analytics
- Multi-currency support
- Privacy overview
- Redirects and aliases
- Regional Data Collection
- Security resources
- Terms used (glossary)
- Timestamps Optional
- Troubleshoot logging in
- Troubleshoot getting logged out
- Unspecified, other, and unknown
- Visitor migration
Privacy overview
Adobe recommends that you provide your website visitors with easy-to-find and easy-to-understand information regarding the ability to opt out of having their browsing information collected by Adobe products or services.
Visitors can learn more about how Adobe generally uses information it collects in the Adobe Privacy Center. It is up to your organization to disclose how you use Adobe’s products and services because your organization exclusively controls how to implement Adobe’s services. You are responsible for the creation of your own privacy policy, for complying with your privacy policy, for complying with your service agreement with Adobe, and for complying with all applicable laws.
Data Collection Breakdown
Adobe Analytics collects the following data:
| Type of Data | Does Adobe Analytics collect this data? |
|---|---|
| URLs of Web Pages within Customer Site | Yes |
| Name of Web Page | Yes |
| Time spent on Page | Yes |
| Time of Day | Yes |
| URLs of Web Pages on Unaffiliated Sites | No |
| Cookie IDs (randomly generated) | Yes |
| URL of page that user was on before visiting customer page | Yes |
| Search query when consumer clicks on link to customer page | Yes |
| Browser Type | Yes |
| Device Type | Yes |
| Operating System | Yes |
| ISP/Connection Speed | Yes |
| Display Settings (such as screen size and resolution) | Yes |
| IP Address (used to approximate location) | Yes* |
| Information consumers provide in forms on customer site | Yes |
| Information consumers provide in forms on social sites | No |
| Whether consumer clicked on ad | Yes |
| Whether consumer clicked on link, image or text on site | Yes |
| Whether consumer downloaded a file, image, etc. | Yes |
| Items consumer purchased | Yes |
| Items left in shopping cart | Yes |
| Social Network Information (including photos, user ID, age, gender, location) | No |
| Personal Information that user provides outside of our services | Yes |
| Ad campaign success rates | Yes |
| Product info, such as colors, prices, styles, photos | Yes |
*Unless the Adobe customer chooses to remove the IP.
Other Privacy Considerations
| Region/Country | Consideration |
|---|---|
| Global | Adobe strongly suggests customers refrain from passing personally identifiable information (PII) to Adobe, especially in situations where the PII is not necessary for Analytics. |
| Global | Users need to be provided with notice and choice when profiling. This is required by law in Canada, Australia, the European Union (opt-in for some countries) and many countries in Latin America and Asia-Pacific. |
| Global | If using first-party cookies, Analytics opt-out is unique to a customer; you cannot rely on an opt-out on Adobe.com. |
| Global | First-party analytics are not within scope of the Self-Regulatory Program for Online Behavioral Advertising ("AdChoices"). |
| Global | Cross-device data should not be merged unless tied to an identifier provided by the customer (such as hashed user name). |
| Global | There are likely restrictions placed upon the customer from combining ad impression information to PII. |
| Europe | Most countries in the European Union do not consider analytics cookies strictly necessary. |
| Europe | Adobe has enabled the setting IP-Obfuscation: Enabled - IP Removed (x.x.x.x) by default for all customers with a report suite set in EMEA. With this setting, the IP address will be completely replaced with the value (x.x.x.x) after geolookup and is no longer available as a data point. This basic replacement method cannot be reverse-engineered back to a unique, specific IP Address. Neither the customer nor Adobe can access the IP address; it is irreversibly anonymized. For more information about other IP obfuscation settings, refer to https://docs.adobe.com/content/help/en/analytics/landing/home.html#General_Account_Settings |
| Global | A customer can set the cookie lifetime variable in the JavaScript measurement code to a value of „none," „session" or another specified value measured in seconds. |
| Europe | Adobe has developed a new "privacy by design" setting that can now be enabled by Adobe ClientCare for Adobe Analytics (formerly SiteCatalyst) release versions 14.9 and 15.4. When this new setting is enabled, the last octet (the last portion) of the IP address is immediately replaced with the value 0 once the IP address is collected by Adobe. This anonymization is performed prior to any processing of the IP address, including prior to both an optional geo-lookup and ISP-lookup of the IP address. |
| Germany | If customers do not already have a Data Processing Agreement for Adobe Analytics in place with Adobe, they should contact their Adobe Account Manager or Customer Success Manager, who will work with the Adobe Legal Department to get the DPA in place. Adobe has prepared a Data Processing Agreement (Vertrag fuer Auftragsdatenverarbeitung - ADV) for Analytics that has been reviewed and approved by the Bavarian Data Protection Authority (Bayerisches Landesamt fuer Datenschutzaufsicht - BayLDA). The ADV is available in German and English. |
EMEA Data Center Locations
The following EMEA data centers currently host Adobe Analytics data:
| Adobe Name | Address | Facility Type (Operator) | Solution Components Supported | Certifications |
|---|---|---|---|---|
| AMS1 | Luttenbergweg 4 Amsterdam 1101 EC The Netherlands |
Colocation Facility (Equinix) |
Multichannel Analytics, Digital Analytics |
ISO9001:2008 ISO14001:2004 OHSAS18001:2007 ISO27001:2005 ISO50001:2011 PCI-DSS |
| LON5 | 3 Centro Boundary Way Hemel Hempstead HP2 7SU UK |
Colocation Facility (Gyron) |
Multichannel Analytics, Digital Analytics |
SSAE 16 |