Configurar provedor Sinch sms-configuration-sinch

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• TL;DR: This page explains how to configure Sinch as your provider in Journey Optimizer by setting up separate API credentials for SMS, MMS, and RCS messages.

Intents:

• Configure Sinch API credentials to send SMS messages
• Configure Sinch MMS API credentials for outbound MMS delivery
• Configure Sinch RCS API credentials to send RCS messages
• Verify the SMS connection by sending a sample message to a designated device
• Route inbound SMS or RCS messages to a custom dataset
• Set an API rate limit for RCS API requests

Glossary:

• SMS Configuration: The Sinch option used to set up API credentials for sending SMS messages (product-specific)
• MMS Configuration: The Sinch option for multimedia messaging; used only for outbound delivery of the MMS message, while tracking and responding to inbound messages are handled by the SMS configuration (product-specific)
• RCS Configuration: The Sinch option used to set up API credentials for sending RCS messages (product-specific)
• Inbound Number: A unique inbound number or short code that lets you use the same API credentials across different sandboxes, each with its own inbound number or short code (product-specific)
• Override URL: A custom URL that replaces the default endpoints for SMS delivery reports, feedback data, inbound messages, or event notifications (product-specific)
• API rate limit (requests per second): A cap on the maximum number of API calls per second for RCS (product-specific)
• Use custom dataset for inbound: An option that routes a credential’s inbound messages to a pre-created dataset selected from a dropdown (product-specific)
• Verify SMS connection: An action on existing API credentials that tests them by sending a sample message to a designated device (product-specific)

Guardrails:

• MMS setup is only for outbound delivery of the MMS message; tracking and responding to inbound messages are handled by the SMS configuration.
• Along with MMS setup, you must also create Sinch API credentials specifically for tracking inbound messages and managing consent requests.
• Native RCS authoring requires Sinch RCS; Twilio, Infobip, and other providers must use a custom provider integration.
• Messages automatically fall back to SMS when the profile’s device does not support RCS or is temporarily unreachable via RCS.
• API rate limit (requests per second) for RCS: use your provider’s recommended value to avoid throttling (recommended), or leave it at 0 for unlimited requests.
• The custom dataset for inbound schema must be XDM ExperienceEvent and include at least the Message interaction details, Message Execution Details, and Message Profile Details field groups; the schema and dataset must be enabled for Profile.
• The Verify connection sample message must be structured to align with the provider’s payload format.

Terminology:

• Canonical name: Sinch provider — Acronym: n/a — variants: Sinch configuration
• Do not confuse: “SMS Configuration” ≠ “MMS Configuration” ≠ “RCS Configuration” (three distinct Sinch options)
• Do not confuse: “Sinch” (SMS vendor value for SMS) ≠ “Sinch MMS” (SMS vendor value for MMS) ≠ “Sinch RCS” (SMS vendor value for RCS)

FAQ:

• Q: Which credentials handle inbound tracking for MMS? — The SMS configuration handles tracking and responding to inbound messages; MMS setup is only for outbound delivery, and you must also create Sinch API credentials specifically for tracking inbound messages and managing consent requests.
• Q: Can I author RCS natively with Twilio or Infobip? — No; native RCS authoring requires Sinch RCS, and Twilio, Infobip, and other providers must use a custom provider integration.
• Q: What happens when a recipient’s device does not support RCS? — Messages automatically fall back to SMS when the profile’s device does not support RCS or is temporarily unreachable via RCS.
• Q: How do I test my SMS API credentials? — Click Verify SMS connection, fill in the Number and Message fields, and click Verify connection to send a sample message to a designated device.
• Q: What does the API rate limit setting do for RCS? — It caps the maximum number of API calls per second; use your provider’s recommended value to avoid throttling, or leave it at 0 for unlimited requests.