Monitorización de canales personalizados monitor-custom-channel

Más información sobre las métricas de canal personalizadas

• Llamadas correctas: Número total de llamadas HTTP que devolvieron una respuesta válida sin error.

• Errores de 4xx/5xx: número de llamadas erróneas debido a errores del lado del cliente (4xx) o del lado del servidor (5xx), que resaltan problemas de configuración o errores de extremo.

• Llamadas con tiempo de espera: número de llamadas que fallaron porque superaron el tiempo de respuesta máximo. Esto ayuda a que aparezcan problemas de latencia o rendimiento con extremos externos.

• Errores previos a la llamada: Número de envíos de canal personalizado que fallaron antes de que se realizara la llamada HTTP al extremo externo. Estos errores se producen en la capa de infraestructura propia de Journey Optimizer, no en el sistema externo. Hay tres categorías:

  table 0-row-2 1-row-2 2-row-2 3-row-2
  Categoría	Descripción
  Errores de autenticación (AUTH_*)	Journey Optimizer no pudo obtener o actualizar el token de OAuth o las credenciales necesarias para llamar al extremo. Compruebe que las credenciales de la API vinculadas a la configuración del canal sean válidas y no hayan caducado.
  Errores de generación de solicitudes (REQUEST_GENERATION_ERROR)	Journey Optimizer no pudo construir una solicitud HTTP válida; por ejemplo, porque no se pudo resolver una plantilla URL o faltaba un campo de personalización requerido.
  Errores de análisis HTTP (HTTP_PARSE_ERROR)	Journey Optimizer recibió una respuesta del extremo, pero no pudo analizarla en una estructura utilizable.

  note tip
  TIP
  Los errores previos a la llamada indican un problema en el lado Journey Optimizer o en la configuración del canal, en lugar de un problema con el extremo externo. Empiece a solucionar problemas revisando las credenciales de la API y los campos de carga útil requeridos.

• Latencia promedio: Tiempo medio de respuesta de un extremo a otro (en milisegundos) para todas las llamadas HTTP, incluidas las llamadas correctas, los errores y los tiempos de espera.

AI Knowledge Reference

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For complete understanding, this information should be combined with the documentation on this page. Neither source is intended to stand alone; the page describes the feature, while this section provides additional context that helps disambiguate terminology, intent, applicability, and constraints.

• TL;DR: This page explains how to monitor custom channel delivery performance in Journey Optimizer using out-of-the-box campaign and journey reports and the dedicated custom channel monitoring dashboard, and how to troubleshoot common delivery issues.

Intents:

• Monitor custom channel delivery performance through out-of-the-box campaign and journey reports
• Access and use the custom channel monitoring dashboard
• Interpret custom channel metrics such as successful calls, errors, timeouts, and pre-call failures
• Analyze outcomes and latency over time and break them down by endpoint, channel, campaign, and journey
• Troubleshoot common custom channel delivery symptoms and apply recommended resolutions

Glossary:

• Custom channels monitoring dashboard: A dedicated dashboard accessed from Administration > Channels > Channel Builder > Custom channels monitoring that monitors the reliability and performance of the API calls Journey Optimizer makes to external endpoints (product-specific)
• Pre-call failures: Custom channel sends that failed before the HTTP call was ever made to the external endpoint; these occur in Journey Optimizer’s own infrastructure layer and fall into three categories: authentication failures (AUTH_*), request generation errors (REQUEST_GENERATION_ERROR), and HTTP parse errors (HTTP_PARSE_ERROR) (product-specific)
• Timeout calls: Number of calls that failed because they exceeded the maximum response time (product-specific)
• Insight Builder: A tool used to create custom visualizations and dashboards based on custom channel metrics (product-specific)
• Successful deliveries: Messages for which the endpoint returned an HTTP 2xx response (product-specific)

Guardrails:

• Clicks metric tracking requires a subdomain delegated for custom channels.
• Pre-call failures indicate a problem on the Journey Optimizer side or in the channel configuration, rather than an issue with your external endpoint; start troubleshooting by reviewing API credentials and required payload fields.
• Average latency is the average end-to-end response time in milliseconds for all HTTP calls, including successful calls, errors, and timeouts.
• Report granularity depends on the selected time range: a 7-day report shows KPIs per day, a 1-day range shows KPIs per hour, and a 1-hour range shows KPIs per minute.
• HTTP 401/403 errors indicate an authentication failure; update the credentials in Administration > Channels > API credentials.
• HTTP 429 errors indicate the external endpoint is throttling requests; review your endpoint’s rate limits and reduce the throttling setting in the Channel Builder policy configuration.

Terminology:

• Canonical name: Custom channels monitoring dashboard — Acronym: n/a — variants: custom channel monitoring dashboard, Custom channel metrics
• Synonyms: “Attempted deliveries” = total number of messages sent to the external endpoint
• Do not confuse: “Successful deliveries” (report metric: messages for which the endpoint returned an HTTP 2xx response) ≠ “Successful calls” (monitoring metric: total HTTP calls that returned a valid response without error)
• Do not confuse: “4xx/5xx errors” (failed calls due to client-side or server-side errors) ≠ “Timeout calls” (calls that exceeded the maximum response time) ≠ “Pre-call failures” (sends that failed before the HTTP call was made)

FAQ:

• Q: Where can I monitor custom channel performance? — Through out-of-the-box campaign and journey reports and the dedicated custom channel monitoring dashboard, accessed from Administration > Channels > Channel Builder > Custom channels monitoring.
• Q: What does the Clicks metric require? — The Clicks metric counts link clicks tracked in the payload and requires a subdomain delegated for custom channels.
• Q: What are pre-call failures? — Custom channel sends that failed before the HTTP call was ever made to the external endpoint; they occur in Journey Optimizer’s own infrastructure layer and include authentication failures, request generation errors, and HTTP parse errors.
• Q: My calls return HTTP 429 errors. What should I do? — The external endpoint is throttling requests from Journey Optimizer; review your endpoint’s rate limits and reduce the throttling setting in the Channel Builder policy configuration.
• Q: How does the report time granularity change with the time range? — A 7-day report shows one data point per day, a 1-day range shows KPIs per hour, and a 1-hour range shows KPIs per minute.
• Q: How do I troubleshoot unresolved personalization tokens? — Verify the XDM attribute path is correct and add a default value fallback, for example {{profile.person.name.firstName \| default("Valued Customer")}}.