Configure a new subdomain

To configure a new subdomain, follow the steps below.

  1. Browse to the Administration > Channels menu, then select SMS settings > SMS subdomains.

  2. Click Set up subdomain.

  3. Select Add your own domain from the Configuration type section.

  4. Specify the subdomain to delegate.

    CAUTION
    • You cannot use an existing SMS subdomain.

    • Capital letters are not allowed in subdomains.

    Delegating an invalid subdomain to Adobe is not allowed. Make sure you enter a valid subdomain which is owned by your organization, such as marketing.yourcompany.com.

    NOTE
    Multi-level subdomains (of the same parent domain) are supported. For example, you can use ‘sms.marketing.yourcompany.com’.
  5. The record to be placed in your DNS servers displays. Copy this record, or download a CSV file, then navigate to your domain-hosting solution to generate the matching DNS record.

  6. Make sure that DNS record has been generated into your domain-hosting solution. If everything is configured properly, check the box “I confirm…”, then click Submit.

    NOTE
    When you configure a new SMS subdomain, it will always point to a CNAME record.
  7. Once the subdomain delegation has been submitted, the subdomain displays in the list with the Processing status. For more on subdomains’ statuses, refer to this section.

Before using a subdomain to send SMS messages, you must wait until Adobe performs the required checks, which can take up to 4 hours. Once the checks are successful, the subdomain gets the Success status. It is ready to be used to create SMS channel configurations.

Note that the subdomain will be marked as Failed if you fail to create the validation record on your hosting solution.

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