If opt-in or opt-out keywords are not provided, standard consent messages are used to honor user privacy. Adding custom keywords automatically overrides the defaults.
Default keywords:
- Opt-In: SUBSCRIBE, YES, UNSTOP, START, CONTINUE, RESUME, BEGIN
- Opt-Out: STOP, QUIT, CANCEL, END, UNSUBSCRIBE, NO
- Help: HELP
Once your API credentials have been successfully created, you can now configure Webhooks to capture inbound responses for managing opt-in and opt-out consent, and to receive delivery reports such including read receipts where available.
When setting up a webhook, you can define its purpose based on the type of data you want to capture:
-
Inbound: Use this option if you want to capture consent responses, such as opt-ins or opt-outs, and collect user preferences.
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Feedback: Choose this option to track delivery and engagement events, including read receipts and user interactions, to support reporting and analysis.
Browse through the tabs below depending on your SMS providers:
-
In the left rail, navigate to Administration
>Channels, select the SMS Webhooks menu under SMS settings, and click the Create Webhook button.
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Configure your Webhook Settings, as detailed below:
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Name: Enter a name for your Webhook.
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Select SMS vendor: Custom.
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Type: Inbound.
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API credentials: Choose from the drop-down you previously configured API credentials.
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Sender Phone Number : Enter the Sender phone number you want to use for your communications.
-
-
Click
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Inbound Keyword Category: Choose your keyword categories either Opt-In, Opt-Out, Double Opt-In, Help or Custom.
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Enter a keyword: Enter the default or custom keywords that will automatically trigger your message. Click
For Custom keyword, use non-consent–related keywords for batch-based actions within a journey.
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Reply Message: Select from the drop-down the custom response that is automatically sent.
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Fuzzy Opt-out: Enable this option to send an automatic reply when a near-match opt-out keyword is detected.
-
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Enter a Default Reply Message automatically sent when an inbound message does not match any configured keyword or category.
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Click View payload editor to validate and customize your request payloads.
You can dynamically personalize your payload using profile attributes, and ensure accurate data is sent for processing and response generation with the help of built-in helper functions.
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Click Submit when you finished the configuration of your Webhook.
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To create a Feedback webhook, follow the same steps as above, selecting Feedback as your webhook Type.
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From the Webhooks menu, you can edit or delete existing webhooks, or access and copy the Webhook URL for integration with your SMS provider.
After creating and configuring the settings for the Webhook, you now need to create a channel configuration for SMS messages.
Once configured, you can leverage all out-of-the-box channel capabilities such as message authoring, personalization, link tracking, and reporting.
-
In the left rail, navigate to Administration
>Channels, select the SMS Webhooks menu under SMS settings, and click the Create Webhook button. -
Configure your Webhook Settings, as detailed below:
-
Name: Enter a name for your Webhook.
-
Select SMS vendor: Infobip.
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Type: Inbound.
-
API credentials: Choose from the drop-down you previously configured API credentials.
-
Sender Phone Number : Enter the Sender phone number you want to use for your communications.
-
-
Click
-
Inbound Keyword Category: Choose your keyword categories either Opt-In, Opt-Out, Double Opt-In, Help or Custom.
-
Enter a keyword: Enter the default or custom keywords that will automatically trigger your message. Click
For Custom keyword, use non-consent–related keywords for batch-based actions within a journey.
-
Reply Message: Select from the drop-down the custom response that is automatically sent.
-
Fuzzy Opt-out: Enable this option to send an automatic reply when a near-match opt-out keyword is detected.
-
-
Enter a Default Reply Message automatically sent when an inbound message does not match any configured keyword or category.
-
Click Submit when you finished the configuration of your Webhook.
-
To create a Feedback webhook, follow the same steps as above, selecting Feedback as your webhook Type.
-
From the Webhooks menu, you can edit or delete existing webhooks, or access and copy the Webhook URL for integration with your SMS provider.
After creating and configuring the inbound settings for the Webhook, you now need to create a channel configuration for SMS messages.
Once configured, you can leverage all out-of-the-box channel capabilities such as message authoring, personalization, link tracking, and reporting.
-
In the left rail, navigate to Administration
>Channels, select the SMS Webhooks menu under SMS settings, and click the Create Webhook button. -
Configure your Webhook Settings, as detailed below:
-
Name: Enter a name for your Webhook.
-
Select SMS vendor: Sinch.
-
Type: Inbound.
-
API credentials: Choose from the drop-down you previously configured API credentials.
-
Sender Phone Number : Enter the Sender phone number you want to use for your communications.
-
-
Click
-
Inbound Keyword Category: Choose your keyword categories either Opt-In, Opt-Out, Double Opt-In, Help or Custom.
-
Enter a keyword: Enter the default or custom keywords that will automatically trigger your message. Click
For Custom keyword, use non-consent–related keywords for batch-based actions within a journey.
-
Reply Message: Select from the drop-down the custom response that is automatically sent.
-
Fuzzy Opt-out: Enable this option to send an automatic reply when a near-match opt-out keyword is detected.
-
-
Enter a Default Reply Message automatically sent when an inbound message does not match any configured keyword or category.
-
Click Submit when you finished the configuration of your Webhook.
-
In the Webhooks menu, click the
-
To modify existing configuration, locate the desired Webhook and click the Edit option to make the necessary changes.
-
Access and copy your new Webhook URL from your previously submitted Webhook.
After creating and configuring the inbound settings for the Webhook, you now need to create a channel configuration for SMS messages.
Once configured, you can leverage all out-of-the-box channel capabilities such as message authoring, personalization, link tracking, and reporting.
-
In the left rail, navigate to Administration
>Channels, select the SMS Webhooks menu under SMS settings, and click the Create Webhook button. -
Configure your Webhook Settings, as detailed below:
-
Name: Enter a name for your Webhook.
-
Select SMS vendor: Twilio.
-
Type: Inbound.
-
API credentials: Choose from the drop-down you previously configured API credentials.
-
Sender Phone Number : Enter the Sender phone number you want to use for your communications.
-
-
Click
-
Inbound Keyword Category: Choose your keyword categories either Opt-In, Opt-Out, Double Opt-In, Help or Custom.
-
Enter a keyword: Enter the default or custom keywords that will automatically trigger your message. Click
For Custom keyword, use non-consent–related keywords for batch-based actions within a journey.
-
Reply Message: Select from the drop-down the custom response that is automatically sent.
-
Fuzzy Opt-out: Enable this option to send an automatic reply when a near-match opt-out keyword is detected.
-
-
Enter a Default Reply Message automatically sent when an inbound message does not match any configured keyword or category.
-
Click Submit when you finished the configuration of your Webhook.
-
In the Webhooks menu, click the
-
To modify existing configuration, locate the desired Webhook and click the Edit option to make the necessary changes.
-
Access and copy your new Webhook URL from your previously submitted Webhook.
After creating and configuring the inbound settings for the Webhook, you now need to create a channel configuration for SMS messages.
Once configured, you can leverage all out-of-the-box channel capabilities such as message authoring, personalization, link tracking, and reporting.