Add an SSL certificate

Last update: May 15, 2025
  • Applies to:
  • Experience Manager as a Cloud Service

CREATED FOR:

  • Admin
  • Developer

Learn how to add your own SSL certificate or and Adobe managed DV (Domain Validation) certificate using Cloud

NOTE
If you use a customer managed (OV/EV) SSL certificate and a customer managed CDN provider, you can skip adding an SSL certificate and go directly to Add a Domain Mapping when ready.

Provisioning a certificate can take several days. Therefore, Adobe advises provisioning your own certificate well in advance of any deadline or go-live date to avoid delays.

To learn about updating and managing your SSL certificates in Cloud Manager, see Manage SSL certificates.

If you are having issues adding or managing your certificates, see Troubleshoot SSL certificate errors.

Prerequisites

  • A user must be a member of the Business Owner or Deployment Manager role to add an SSL certificate.
  • If you are installing your own certificate, see Certificate requirements in Introduction to Managing SSL Certificates.

Choosing which SSL certificate to add

After adding a custom domain name in AEM Cloud Manager, the next step depends on whether you chose to use an Adobe managed (DV) SSL certificate (recommended) or a customer managed (OV/EV) SSL certificate.

  • For an Adobe managed (DV) SSL certificate:

    • The domain validation process is done once the custom domain is added and verified in Cloud Manager.
    • Now, you must add an Adobe managed (DV) SSL certificate.
      Once added to Cloud Manager, wait for Adobe to issue and install the DV SSL certificate on your behalf.
    • When the certificate is active, your custom domain is ready to use.

  • For a customer managed (OV/EV) SSL certificate:

In either case, after the certificate is verified and installed, the custom domain is available for secure use in your environment. Make sure to check the domain’s status in the Cloud Manager interface regularly to confirm everything is working as expected.

See also Introduction to SSL Certificates.

Add an Adobe managed (DV) SSL certificate

Need help with choosing whether to use an Adobe managed SSL certificate (recommended) or a customer managed SSL certificate with your domain? See Choosing which SSL certificate to add

To add an Adobe managed (DV) SSL certificate:

  1. Log into Cloud Manager at my.cloudmanager.adobe.com and select the appropriate program.

  2. On the My Programs console, select the program.

  3. In the upper-left corner of the page, click Show menu icon to reveal the side menu.

  4. Under the Services heading, click Lock closed icon SSL Certificates.

    Adding an SSL certificate

  5. Near the upper-right corner of the SSL Certificates page, click Add SSL Certificate.

  6. In the Add SSL certificate dialog box, based on your particular use case, select Adobe Managed (DV).

    Add a DV certificate

  7. In the Certificate name field, enter a name you want associated with the DV SSL certificate.

  8. In the Select domains drop-down list, select one or more verified domains that you want associated with the DV SSL certificate.

    • No domains to select? If so, you must first add a custom domain name and ensure it is verified before you can add an Adobe managed SSL certificate.
    • When you are finished adding a custom domain name, return to this topic and begin at step 1 again.

  9. In the lower-right corner of the dialog box, click Save.

    After the SSL certificate is successfully issued, it is displayed with a green Valid check mark in the SSL Certificates table.

You now have added a working Adobe managed DV SSL certificate for your project. This step is often the first to set up a custom domain name.

You are now ready to add a CDN configuration.